We decided to bite the bullet and get the entire lower level in our house redone. After researching a number of companies, we eliminated one we had done business with previously and settled on Nu-Way. What a pleasure it was to work with them. Our first contact was Jenni, who walked us through the install process. Since we had some existing flooring in the house, product selection was pretty much predetermined. They had someone out within a couple of days to get final measurements and give us pricing. Once we gave them the "go-ahead", they had Steve and his crew out to start the process. First, they had to remove old carpet and the lino and sub-floor. We had anticipated this to be a messy proposition, but Steve and his crew did an amazing job of keeping the dust and mess to an absolute minimum. They then began the install of the flooring when Steve made a startling discovery... EVERY box of product was defective! Not Nu-Way's fault of course... this was entirely on the manufacturer. However, Ryan at Nu-Way was on the case and, after determining that it appeared the entire factory batch run was bad, he had lined up replacement product from another batch only a day later. They even cracked that open and inspected it to make sure the problem wasn't further wide spread. Crisis averted, they arranged to get another crew out, and Bert and his crew showed up. In what can only be described as choreography, Bert had everything humming along and, in a day and a half, had the entire installation completed to perfection. The attention to detail by him and his crew was outstanding! The flooring looks fantastic. To think that, after taking a day's delay because of the defective product, we were able to get things completed only a half day past the anticipated completion date was nothing short of remarkable. I'm sure other companies can do an acceptable job when everything goes right. But it's when things go wrong that it becomes a true test... Nu-Way passed with flying colours. I would highly recommend them for any flooring project you have in mind.
