Great Canadian Roofing And Siding Ltd

Rating: 4.6 out of 5

Great Canadian Roofing And Siding Ltd reviews (210)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2014

    reroof, fascia and eavestrough

    We used Great Canadian to reroof our house and replace fascia and eavestrough. They were prompt and did a very nice job. On top of that, they were very careful around the flowerbeds and shrubs and when they were done everything was cleaned up as if they were never there. I also like that Great Canadian is such a big supporter of the Stollery.

    Answer from pro:

    Hello Craig & Rehanne, Thank you for the feedback. We are very pleased that we were able to complete the work to your satisfaction as well respect your property and complete a through clean up. We certainly look forward to doing business with you in the future.

    Reply created 3 Nov 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Jun 2014

    new roof

    We are very pleased with our choice of Great Canadian for our new roof. Estimator Robert was the most thorough of the 4 people who visited us. In particular, he was the only one who gave us the assurances we were seeking about the roofing crews working safely. Others skirted the issue, and one even admitted that his crew would likely violate the OHS Code in order to work faster. There was a small delay between when we signed off on our selection of GC and the start of the job. In particular, we were told materials would be delivered and the job started within a day or 2 period but in fact nothing happened for another week. Materials and a bin finally arrived but there was still another delay of a few days before the crew arrived. This turned out to be a good thing as the weather was spotty. When the crew finally arrived around noon on a Thursday, it was incredibly impressive how fast, efficient, and safely they worked. Subject to first on, last off, every crew member was tied off as required by the Code (ps - I was able to make a copy of the crews on-site hazard assessment. Working till the start of sunset, about 8 pm, they had about 2/3 of the roof done before they ran out of shingles. There was a delay on Friday as they needed to get a 2nd bin out and more shingles needed to arrive. But once again, once they arrived the crew was awesome. They got the job done in about a day and a half of total work time including a very thorough clean up of our yard. The only issue with clean up is that the bin company didn't take the first bin away when the brought the 2nd one. Combined with a big evening wind storm, this resulted in some refuse winding up under the bins. the bin company didn't pick up either bin until after the crew was gone, so we were left to clean up a small amount of material after the bins were picked up from our RV pad. Aside, from these small problems and a few hick-ups with telephone tag between us and GC production manager Bobby, we are very happy with GC,especially given that their quote came in well under all the competitors we solicited quotes from.

    Answer from pro:

    Thank you taking the time to post this review! Great Canadian

    Reply created 7 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 May 2014

    Attic Insulation

    We bought an older home in Calgary and moved it up to Edmonton placing it on new foundation. Great Canadian did our roof and siding last year. This winter, we had them back to do the attic insulation. I was concerned with our ice damming issues and also how tight it was in our older home's attic. They came out while I was at work. My wife said they were very pleasant. Both Nguyen and Spencer were awesome, she said. When I got home you couldn't even tell they were there. Clean up was perfect. as spring approached I was worried about the ice damming. We never had a single issue this spring. Great job, GUYS!!

    Answer from pro:

    Thank you for sharing your excellent experience with Great Canadian and the work we completed for you. We look forward to any future opportunities where we may serve you again!

    Reply created 27 May 2014
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 26 May 2014

    Re-roof

    I was quoted by a few different companies in Edmonton and found GCR was the most reasonably priced. I was disappointed that it would take approx. 3 weeks for an estimate to be done - but it is a busy time of year (spring). The estimator, Robert, was very professional and inspected outside and inside the attic. Once I decided to choose GCR I did a BBB search and found reviews were within reason. I was pleased that work could begin witin the month. I was disappointed and quite surprised at the lack of communication. I have a dog at home and have to make a few accomodations (move trailer etc) before the crew begins. Once a date for the material delivery was set I had NO further communication from GCR. Materials were delivered in the back alley in front of my garage door. My wife, myself and a neighbour had to move the pallet of roofing material inside our fenced backyard or it would have definately been taken. Again a lack of communication - workers began the work without so much as a call - my neighbour had to call me and let me know they started work. I had to get my dog out of the house or the banging would have driven her crazy. The workers were very efficent as they had the roof striped in a short time. They worked well into the night and got about 75% completed. Workers came back the next day and again the day after to complete. Workers cleaned up after themselves but did leave quite a few cigarette butts in the yard - with a dog that is not cool. Overall the job was completed in a good fashion and GCR need to improve communication with homeowners.

    Answer from pro:

    Robert, thank you for taking the time to provide us with this valuable feedback. Like many companies, we strive to provide excellent customer service and communication and feedback like yours allows us to identify areas of improvement. Great Canadian is thrilled to hear you are very pleased with the finished product and work we have completed for you.

    Reply created 27 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 May 2014

    Roofing

    I am extremely happy with the job done by Great Canadian Roofing. All aspects of the job from estimate, to material delivery to completion were done in a timely manner. A lot of information was provided to assist in shingle selection, the work crew was very professional and pleasant and we are extremely happy with the final result. After the crew completed the job, Great Canadian's project manager inspected the site and required that certain areas be redone. I especially appreciate this service because I am not knowledgeable in this area and would not have known that there were issues in need of revision. Great Canadian reshingled my son's roof a few years ago and were excellent when called about warranty work. I highly recommend this company.

    Answer from pro:

    Wendy, thank you so much for your kind words. We are greatful you chose us again to complete another project for you. We look forward to any future opportunities we may assist you on. Enjoy your new roof!

    Reply created 27 May 2014
  • Review from Jeff & Meraiah Morison
    Rating: 5 out of 5
    Review left on 22 Apr 2014

    Roof Replacement

    As this was an insurance job, I wasn't sure what to expect. From the moment that the rep met with us to the site clean-up, we have no complaints. Fantastic crew that worked on the roof, fast, friendly and very knowledgable.

    Answer from pro:

    Jeff and Meraiah, Thank you for the positive feedback and sharing your experience with our company. Should you require any additional exterior work to your home in the future, we look forward to the opportunity to serve you again.

    Reply created 23 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2014

    Roof shingling

    Wonderful job, friendly and professional staff. Worked efficiently and had a good selection of product. Good cleanup upon completion of the job. I would recommend this company to any one.

    Answer from pro:

    Brenda, thank you so much for sharing your positive experience with Great Canadian. We look forward to the opportunity to serve you again for any of your future needs. March 24, 2014

    Reply created 24 Mar 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Mar 2014

    Siding project

    We hired GC to replace our wood siding. Signed the contract in September 2012, finally in May 2013 the materials showed up, and sat on our lawn for a month, killed our grass. The work started and the siding was replaced quickly, the siding itself looked good, but the main problem was with the trim. The order was done wrong according to the project manager, so the trim wasn't the right color, instead of getting the right color, they decided to paint the trim. This process to paint the trim was ridiculous, the painter came out several times and missed many places each time, did one coat and made a mess. Overall, the installers and painters etc. seemed to not care that they were making a mess, killed our bushes out front by standing on them etc. nails, cigarette butts and garbage, left over materials left on site for long periods of time. We started getting calls to pay the invoice in summer 2013, but we still had brown trim that was supposed to be white, holes and damage that needed to be fixed and other things we weren't happy with. Finally after a lot of back and forth, we felt that we were happy enough with the work that we were willing to pay the invoice in January 2014. There are still outstanding things that we have been told will be done in the spring. We will see if they actually follow up. Overall, not happy with the service and wouldn't recommend.

    Answer from pro:

    Hello Erin We do apologize for the inconvenience and length of time it took to complete the work. Our production team did not manage your file as per our internal process and we have made direct changes in personnel to ensure this does not occur again. The painting should have been completed in a timelier manner, but as I understand from our team winter approached quickly this past October and hindered our completion until recent good weather allowed. We are glad to hear your comment that you were happy enough in the end. We will ensure the clean-up is completed immediately as the snow has melted and allowed us the opportunity to pick up any debris that was lost due to the changes in weather. When this is complete, we will follow up with a phone call to ensure you are satisfied. Thank you very much for your business. Great Canadian Calgary - March 12, 2014 5:40PM

    Reply created 12 Mar 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 Feb 2014

    renovation siding

    i work for a home builder and decided to use a sider that we do not normally use. the person quoting the job was very nice and even thought the scheduling was a bit messed up, once the siders got to our house it all went very smooth. I believe i know what to look for and everything turned out great. They even worked with me when i wanted some changes done prior to their completion
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 15 Jan 2014

    Siding

    We chose this company to redo our siding after receiving multiple quotes. They were the most affordable option, but we quickly regretted the choice. The siding went up quickly, but the stone work was left half finished for over 4 weeks. We made over a dozen phone calls to the company inquiring about our unfinished house and not one message was returned. There were some minor issues with the siding that we were told someone would come out and fix but no one ever came. We gave up following up on this due to massive frustrations with never having our phone calls returned. The customer service was awful, I would not recommend this company to anyone.

    Answer from pro:

    Jenna, please call our office at 780-449-6991. We need more information to find you in our records. Please ask for our General Manager, Wes Cheyney. I will expect your call so we can discuss.

    Reply created 16 Jan 2014
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