Customer of Canadian Appliance Source
Rating: 1 out of 5
Lack of information
First time that I purchased an appliance from CAS. My old fridge died on a Friday and I did some research and connected with CAS online on Saturday. I decided to purchase a replacement fridge and decided to take the financing deal of 12 months with no interest. I told the sales person that I needed this Fridge as soon as possible and he scheduled it for the Monday. On Sunday, I received a time window from the delivery company for Monday afternoon and a tracking link. On Monday morning the link was working and it said it was ready for delivery. Late that morning I received an email saying the delivery was cancelled. The delivery company said it was CAS that cancelled. I called CAS and the first person that answered was condescending and rude. He told me because I decide to finance it was going to take longer to process. I was never told this when I bought or I would have made different choices. As I asked for more information he ends up hanging up on me. I called back and I get the same answer that I have to wait till the approval comes through even though I already been approved. I emailed the sales person and no response. Very frustrated that I still don't have a fridge.
Answer from pro:
Dear Customer, Thank you for your review. My sincere apologies for your experience. This is certainly not the experience that we would like you to have. Our goal is to always ensure our customers receive the best possible service. Please note that your feedback has been shared with the management team at the location and will be addressed with all team members. Kind regards, H.A CAS
Reply created 15 Nov 2022