Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Debi Hind
    Rating: 5 out of 5
    Review left on 10 Nov 2022

    Great Service!

    Amazing service from beginning to end. Our salesperson, Aman, was extremely helpful and was very prompt getting back to us with any questions we had after the sale. Delivery was seamless and on time. Highly recommend!

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 11 Nov 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 10 Nov 2022

    Returns process

    I purchased range hood and an option I was not sure about Their return policy is 48 hrs which is a joke When I went to return the option I needed first to full out a form online and upload photos if the item . This was something I purchased in store and not online. After a few days I received an email indicating I could return the item. When I returned it I expected the $150 refund on my cardbut no I was told I would get an email from accounting A few days later I did get the email indicating refund on my card would take 7 days How archaic is this? Customer service is a complete joke here I will never deal with or recommend this company again

    Answer from pro:

    Dear Customer, Thank you for your review. My sincere apologies for your experience. This is certainly not the experience that we would like you to have. Our goal is to always ensure our customers receive the best possible service. Please note that your feedback has been shared with the management team at the location and will be addressed with all team members. Kind regards, H.A CAS

    Reply created 10 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 9 Nov 2022

    Purchase of refrigerator

    I knew which fridge I wanted. Arranging the purchase by phone with the CAS sales rep went very smoothly. The delivery came on time, and my old fridge was removed quickly and easily with no damage to my home.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 10 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 3 out of 5
    Review left on 8 Nov 2022

    New fridge

    There was a major problem with my initial sales person who charged me more than the advertised price on the website. I complained to the manager who immediately helped me and rectified the problem The delivery was very professional and on time. The 2 men were very polite and efficient.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 10 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 0 out of 5
    Review left on 8 Nov 2022

    You had 2 jobs...

    They would not provide a delivery window that worked with our condo rules despite our request for an afternoon delivery, twice. So we begged our concierge to make an exception, but when they showed up at 6:50am to deliver appliances at the most inconvenient time possible, our condo would not allow them to and they wanted to charge us twice for the delivery fee. When I asked to speak to a manager on the phone, I was told that they do not take calls and would call back but they never did. After 3 calls trying to speak to a manager, I finally gave up and asked for a refund. Guess what that procedure starts with... a call from a manager.

    Answer from pro:

    Dear Customer, Thank you for your review. My sincere apologies for your experience. This is certainly not the experience that we would like you to have. Our goal is to always ensure our customers receive the best possible service. Please note that your feedback has been shared with the management team at the location and will be addressed with all team members. Kind regards, H.A CAS

    Reply created 10 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 8 Nov 2022

    Washer purchase and deluvery

    Needed new machine. Shopped around. Best price and options. Dealt with this company before and was pleased with the service. Delivery service was wonderful.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 10 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2022

    Kitchen renovation

    Good service and good prices. Guys were attentive at the store and with the delivery.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 10 Nov 2022
  • Review from Deb Roberts
    Rating: 5 out of 5
    Review left on 8 Nov 2022

    maytag dryer

    The delivery men were very professional and friendly. I was very impressed with the service I received.\

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 10 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 7 Nov 2022

    Quick Delivery

    Quick delivery 2 days after order and all major methods of payment available. Great communication and ability to track order.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 7 Nov 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 5 Nov 2022

    LG induction Range

    Service at Canadian appliance was good, price was best I could find. I liked the drlivery notification texts and call prior to delivery.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Best regards, H.A CAS

    Reply created 7 Nov 2022
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