Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Karolin Skoritsch
    Rating: 5 out of 5
    Review left on 23 Apr 2022

    Great service

    Great customer service with Anthony at Whitby location. Delivery was smooth as well! Think I got a good price and would recommend.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from Anthony. We hope you are enjoying your new appliance. Best regards, J.J CAS

    Reply created 25 Apr 2022
  • Review from Garth Boyd
    Rating: 0 out of 5
    Review left on 22 Apr 2022

    Horrible service. Avoid.

    Delivered a damaged fridge. Rather than telling me that its part of a cosmetics warranty and the door would be replaced I was told that I had to fill in a replacement form (which I did) and wait 2 days (which I did) and I could not install the fridge. After 2 days I was told they would not replace it with no other recourse provided other than to leave a message on their response line (and wait a further 24-48 hours). They offered me $200. Again, no mention of door replacement or manufacturers warranty. So I called the manufacturer who was baffled that CAS had not told me about the cosmetics warranty. CAS response called me and then lectured me "that I needed to understand their policy". There was zero empathy for me or my family dealing without a fridge and I was made to feel that I was at fault. Why were they unable to tell me about this. Or work with me and provide correct guidance on a warranty claim. Is there some deal going on where they try to avoid directing customers to warranty claims? At this point I have zero trust in CAS to tell me the truth. Deal with this place at your peril.

    Answer from pro:

    Dear Customer, Thank you for taking the time to share your feedback. We regret to learn about your experience. Please understand that our customer care team would not be able to offer any kind of warranty claim on your appliance. All return/repair/compensation requests would need to go through our return and exchange department. For minor cosmetic damage, our first port of call would always be compensation. Please know that CAS has no benefit in not offering repair under warranty. Our records show that you were offered a door replacement by our Resolutions Team, which was refused for $500. Kindly note that we can offer one or the other, but not both. Should you wish to proceed with either, you respond to the email sent by our Return Authorization department. We sincerely apologize for all the inconvenience that this has caused. Thank you kindly, SJ CAS

    Reply created 25 Apr 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 22 Apr 2022

    washer

    On time delivery, with GPS tracking of the delivery truck. Great delivery and installation people

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliance Best regards, J.J CAS

    Reply created 22 Apr 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2022

    Great Service + Selection

    I sold my house and the door to the microwave range hood would not open. I found a replacement product at Canadian Appliance Source. I needed delivery an installation. The customer service representative, Tapan, was excellent and made the whole process painless! The delivery was next day. It went smoothly and I used the track order app to confirm when it would arrive. The delivery was smooth and on time. I can highly recommend CAS!

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliance. Best regards, J.J CAS

    Reply created 22 Apr 2022
  • Review from Tal Shayo
    Rating: 5 out of 5
    Review left on 22 Apr 2022

    Laundry Machine done right

    Found the washer/dry combo we needed on-line, dealt with Abhishek on line, followed by a short phone call where Abhishek was able to get the best deal on the set we wanted, and had it in our home shipped and installed within 48 hours. Oustanding.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new washer/dryer. Best regards, J.J CAS

    Reply created 22 Apr 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 21 Apr 2022

    kitchen renovation

    Went in the store - and the whole transaction was flawless - Great Service from Jay at the store and delivery guys !

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances Best regards, J.J CAS

    Reply created 22 Apr 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 21 Apr 2022

    Purchase of new GE Profile refrigerator

    I initially looked at refrigerators on their website. When I found one that I liked I called Morgan at the Whitby store to discuss the purchase of it. She was very helpful and managed to reduce the cost of the fridge and charge for the 4 year extended warranty. She also offered us several payment options. After the purchase, it was delivered to us 4 days later within the time frame they allocated. The delivery men were very pleasant and efficient in removing the old fridge and bringing in the new one.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new refrigerator Best regards, J.J CAS

    Reply created 22 Apr 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 21 Apr 2022

    Stainless Steel Fridge

    Order process, delivery tracking and delivery and removal of old fridge were all fast, efficient and pain free.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new refrigerator Best regards, J.J CAS

    Reply created 22 Apr 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 0 out of 5
    Review left on 21 Apr 2022

    Atrocious customer service

    Atrocious customer service. Item I purchased was discontinued. I've been trying for the past 3 weeks to get a refund. Sales representative never replied to any of my messages. Customer Care simply sends me back to the Sales Rep as they can't do anything. If you need to escalate the issue is via email only. If you're planning to buy anything, make sure the product is in stock. If not there's a real risk of never getting your deposit back

    Answer from pro:

    Dear Customer, Thank you for your review. Would you please contact our Reviews Team at casreviews@caslp.ca to provide us with your order number? We sincerely apologize for the inconvenience. Kind regards, J.J CAS

    Reply created 22 Apr 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2022

    Kitchen

    Excellent service at store with Tim in confirming appliances and delivery was excellent and on time

    Answer from pro:

    Dear Vince, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliance Best regards, H.A CAS

    Reply created 21 Apr 2022
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