Canadian Appliance Source reviews (5184)

Researched various ranges online and where to buy. CAS had the most variety in product, competitive prices and had a clean, impressive showroom. Our salesperson, Doug Harden was a very knowledgeable and answered all questions on the product we purchased. Also impressed with how fast the product was available, 2 days. Most other stores had at least a 6-7 day waiting period for delivery and/or pick-up. Too long for being without a stove/oven.

I bought an expensive downdraft fan. NOWHERE in the literature did it say that the device could not be used for my purpose. The device was never installed, and was repackaged exactly as it had arrived. And yet..."Unfortunately, your request has been declined as all sales are final. Please note that all specs were made available to you during the sale process. We apologize for any inconvenience." [as a point of accuracy, I added the punctuation, CAS couldn't be bothered.] Home Depot sells the same unit. Home Depot doesn't grab your money and run, the way CAS does. Deal with Home Depot - I sure wish I had. Don't deal with CAS - I most certainly won't, ever again!

My family just purchased a new home and was looking for appliances. i went in to the Etobicoke location and was helped by Ben Afsharian. He showed me my options and educated me on the different appliances along with the pros and cons for each and this helped me in making my decision. I told him what my budget was and he was able to find me very good products within my budget. I didnt feel pressured at all like in other stores. I had such a great experience that I referred a friend!!!!!

Scott Rogers, from the Hamilton location helped me with this purchase. Very satisfied with his service. Courteous individual and knows his products well. Will definitely return to Canadian Appliances for all my appliance purchases. Thank you Scott.

Worked with Rebecca to discuss what I needed, the best product for the problem and the best price. I compared the prices and it was indeed the best price. Rebecca was considerate given th delays that I put on the project, and we got the deal done with me never having to leave my house. Thank you rebecca.

Najeem was absolutely great! My wife and were working until late, and arrived at CAS 30 min before their closing time. Najeem made sure to help us getting all appliances we needed for the best deals possible and didn’t rush us out. You can’t beat CAS prices - Thanks Najeem!

Came to CAS from a nearby competitor that did not seem interested in my business. Denis S. approached me as I came into the showroom, answered my questions and made suggestions to match my requirements to a new machine. After selection, Denis made me aware of any delivery and removal charges before purchasing. Delivery of goods was on time and done in a professional manner. I hope my new washer performs as well as CAS has.

Ordered a microwave that was advertised as in stock. It took 5 days to actually get to the store, damaged and unusable. I had to take pictures of the damage and the packaging and then upload to their site and wait for approval. Upon approval, I was told to go to the store for exchange... in another 4 days! After 4 days I called to arrange a pickup, only to find out they dropped the ball again, and the replacement wasn't shipped. The customer service rep spoke in a friendly manner, but never once offered to expedite the replacement. Wait another 3 days for the scheduled store delivery and drive down again, was her "solution". If you deal with this company you better pray nothing goes wrong, as they refuse to take responsibility for their errors. Their policy is " we have your payment and too bad for you the customer" you can pay for our mistakes. This company policy and clearly is a reflection of company management. If they can't get a simple microwave order right, and do nothing to correct an easily fixed problem, why would I ever trust them with my kitchen project? Never again. Check out yelp.ca and the BBB for many more of these horrible experiences with this company.

My salesperson at the Trainyards store, Jamie Malamud, was knowledgeable and obliging and he found a model of fridge (LG) that fit our needs at a very good price (we had shopped around). He was efficient in getting the paperwork done over the phone and the arrangement he made for delivery worked fine for us. I made a few calls before delivery to clear a few things up (my mistakes it turned out) and he was patient and courteous. As others have said, the delivery company is not part of the store but is an independent contractor and is obviously telling its workers to put pressure on the recipients of the products to get the paperwork done and out of there as quickly as possible. I suggest paying no attention to their needs but make your inspection because if you miss damage you may be signing off on a problem. The delivery pressure was the only part of the operation I didn't appreciate. Incidentally, if you are getting a fridge, the delivery folks told me that I should wait 3 hours before squeezing it into its new location. And a squeeze it was as I could only measure the top of the space it was going into and not the bottom, which it turned out was slightly narrower than the top and another mm less might have made it impossible to take the fridge without breaking a wall!

I was looking on the CAS website for a washer/dryer laundry center and the on-line sales chat was quick to pop up so I decided to ask a few questions question. And sales person (Muzamel) was quick to call me and sell me a unit, telling me all the "right things". He said I had to disconnect my old unit, I told him I didn't know how to do that and asked if the delivery/installation guys (who weren't allowed to do it themselves) could at least walk me through doing it. He said they could. He also said I would need new hoses and they would provide if I wanted to pay that fee, I told him yes and even confirmed with him via email that it would be included since the billing receipt he sent was unclear. When the delivery guys came, who had called me 10 minutes earlier to say he was on his way, I told him the buzzer was under my last name. I was waiting for the buzzer for a while when I heard a knock on the door, the first thing he did was scream at me saying he had been buzzing me for 15 minutes. There was an issue with the buzzer that I wasn't aware of, but he had my number and could have called. Then he started bringing the unit in, I told him there wasn't room and that the old unit needed to be removed before the new one was brought in. Then I told him that it needed to be disconnected first and that the sales person said he could walk me through it. He got even angrier and said he couldn't do that. I assured him I didn’t expect him to do it and I repeated again that the sales person said it wouldn't be an issue having him walk me through doing it myself. He was getting more upset and confrontational by the minute and told me he didn't have time for this and had other deliveries and that I would have to arrange for another delivery and I needed to decide if I wanted him to leave the new machine or take it away. I told him to take it away. I called customer service/delivery to arrange a new delivery and explain what happened. The person wasn't rude but not very sympathetic either. She told me that the delivery person was right and that the sales person gave me the wrong information and that they wouldn't charge me for the new delivery. I would have appreciated an apology from her for the delivery person's aggression and the sales person misinformation. The new delivery happened a few days later, the new delivery guys were better than the last. And that hose that the sales person assured me was included the delivery guys had no record of, luckily they were nice enough to give me one anyways and I did have the email proving to them what I was told. They gave me a receipt that was a lot more detailed than what I received from the sales person. There were a couple of things that I didn't understand so I called customer service and spoke to Summer. I explained my experience to her and she was the first one to actually apologize to me for everything that had occurred. She was the only one that seemed to have actual customer service skills and display any human kindness and understanding. I would give CAS zero stars but because of Summer and the second delivery guys I'm giving them two stars. CAS needs to train their employees better in both their knowledge and customer service skills. There are so many options for us to spend our money so why should we spend it dealing with unpleasant people?