Window City

Rating: 4.1 out of 5

Window City reviews (115)

  • Review from Hugo James
    Rating: 4 out of 5
    Review left on 16 Sep 2020

    Custom project

    Windowcity did goodjob with communication throughout the sale process. Satisfied with the results and the quality of the windows. Great staff and nice people working at windowcity. Give them a shot

    Answer from pro:

    Hello, We are extremely sorry to hear about your experience. Please note that Window City only manufactures vinyl windows and doors. We don’t do the installation services. We could not find anything without a name. Please provide us some information as if your address or who are you dealing with at Window City. Any purchase documents which shows that you have Window City products will help us locate your information. Feel free to reach out to me directly at info@windowcity.com and provide the above details. We would be more than happy to help you out with your concerns and queries. Best Regards, Nupur

    Reply created 17 Sep 2020
  • Review from Bessie Shi
    Rating: 5 out of 5
    Review left on 11 Sep 2020

    Bessie

    My casement windows are over 5 years. They are in good condition. One window lock was broken by accident this summer. I was able to get the window lock replaced. The customer service from Chris is very professional and efficient. The product quality is good. I recommend the product. I would give 20 stars for the customer service. Thumbs up.

    Answer from pro:

    Hello Bessie, Thank you for taking out time to giving us a review. We are glad to know that you are happy with our products and services provided by Chris from our service department. Feel free to reach us out at info@windowcity.com for any future concerns or queries. Best Regards, Nupur

    Reply created 11 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Sep 2020

    Parts Replacement

    Purchased windows and patio doors through a contractor over 10 years ago. No issues with the product over that time however, through normal wear/tear and weather conditions, I am looking to replace the weather stripping on the patio screen doors. Probably should have been done a while ago but after 10 years I am worried about getting the proper replacement pieces. Reached out to Chris in Window City's Service Dept. Not only did I get a quick call back, he was instantly familiar with the products and the pieces required. Advised me that there was an updated version of the weather stripping that would outlast the old ones and that I could swing by anytime to pick up. Whole process took less than 2 days. Simple installation. Big thank you to Chris in the Service Dept. Excellent service- excellent result.

    Answer from pro:

    Hello Barry, Thank you for taking out time to giving us a review. We are glad to know that you are happy with our products and services provided by Chris from our service department. Feel free to reach us out at info@windowcity.com for any future concerns or queries. Best Regards, Nupur

    Reply created 10 Sep 2020
  • Review from Customer of Window City
    Rating: 4 out of 5
    Review left on 3 Sep 2020

    Service

    We greatly appreciate Chris replacing a broken patio door lock. He was kind enough to send it to us at no cost. Thank you for all of your help, Chris!

    Answer from pro:

    Hello There, Thank you for taking out time to giving us a review. We are glad to know that you are happy with our products and services provided by Chris from our service department. Feel free to reach us out at info@windowcity.com for any future concerns or queries. Best Regards, Nupur

    Reply created 4 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2020

    Excellent Service

    Chris from customer service is fantastic! He helped us replacing the broken parts of patio door. After-sales service is really a part of product quality; Window City clearly supports its customers! Thanks Chris!

    Answer from pro:

    Hello Lihua, Thank you for taking out time to giving us a review. We are glad to know that you are happy with our products and services provided by Chris from our service department. Feel free to reach us out at info@windowcity.com for any future concerns or queries. Best Regards, Nupur

    Reply created 4 Sep 2020
  • Review from Customer of Window City
    Rating: 4 out of 5
    Review left on 20 Aug 2020

    Window Clip Replacement on Single Hung Windows

    We contacted window city to repair / replace the broken window clips from our single hung windows - they would open, but not stay up - and they would fall into the room (one had already broken). Window city confirmed that they do the repair and the price for a tech to come onsite was very reasonable. The technician who worked onsite was extremely professional, polite and quick - I was very happy with the work that was done. They didn't get a 5* 5* rating from my because the communication was slow and disjointed. I submitted a request - didn't hear anything for over a week and had to follow up ... then I submitted the work order - and again had to follow up a few times to get confirmation of what the process was and when the work could be completed.

    Answer from pro:

    Hello, Thank you for taking out time to giving us a review. We are glad to know that you are happy with our products and services. Your feedback is valuable to us. As we strive to deliver the best customer service, feel free to reach us out at info@windowcity.com for any future concerns or queries. Best Regards, Nupur

    Reply created 24 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2020

    Leak in window

    Another. Service. Rep came and did a very thorough job. . Tested twice. Adjusted window. Checked caulk And other windows Very helpful and. Courteous. Rules out possibilities. So we can move ahead

    Answer from pro:

    Hi there, We are glad to know that you are happy with the service provided by us. Feel free to reach out to us for any future concerns or queries at info@windowcity.com or call us on 905 265 9975 ext128. Best Regards, Nupur

    Reply created 11 Aug 2020
  • Review from Geoff Tombs
    Rating: 0 out of 5
    Review left on 31 Jul 2020

    Terrible quality of window, stay away!!!

    Our windows were installed in 2017. They have all failed. There is zero insulating gas in our windows. During these hot days of summer, we can feel the sun coming through. Our AC hasn't stopped running. My patio is warped and will hardly open. When I called them to come and take a look at the windows, they were going to charge we $150 to come out. The windows look great, but that is it!!! Absolutly terrble quality!!! 3 year old windows and they all need to be replaced again. DO NOT WASTE YOUR MONEY ON HOLLOW FRAME VINLY WINDOWS!!!!!!!!

    Answer from pro:

    Hi there, We are extremely surprised to know about your experience. We have searched all our database but unfortunately, we could not find anything under your name. I would appreciate if you could provide us more details for us to address your concern. Please feel free to contact me directly on info@windowcity.com or you can call me on 905 265 9975 ext128. We would be more than happy to help you. Best Regards, Nupur

    Reply created 31 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2020

    Exceptional service

    We first came across Window City 6 years ago when we purchased our windows and patio doors. At the time we experienced exceptional service and competitive pricing. No different than 6 years ago, Window City continues to provide exceptional service. We just reached out for some weatherstripping that needed to be replaced and they promptly provided the weatherstripping at no cost . Chris and his team were once again exceptional. Thank you!!!

    Answer from pro:

    Hi Vassilis, Thank you so much for the kind review. We are glad to hear that you are happy with the products and services completed by Chris in our service department. Please feel free to contact us any time at info@windowcity.com with any future questions and/or concerns. Best Regards, Stephanie

    Reply created 13 Jul 2020
  • Review from Carlton
    Rating: 5 out of 5
    Review left on 7 Jul 2020

    Window Repair

    Thanks to Chris in the service department who scheduled a service call to repair a window that was inoperable due to the spring being uncoiled. We had 8 windows installed that were manufactured by Windowcity, and just recently realized that one was not working as it should. It may have been a little past the warranty period, but Chris was good to help me in having this repair done. A service call was scheduled within a few days, the service person was prompt and polite, and the work was completed satisfactorily. Thank you to the team at Windowcity.

    Answer from pro:

    Hi Carlton, Thank you so much for the kind review. We are glad to hear that you are happy with the products and services completed by Chris in our service department. Please feel free to contact us any time at info@windowcity.com with any future questions and/or concerns. Best Regards, Stephanie

    Reply created 7 Jul 2020
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