Structube

Rating: 3.5 out of 5

Structube reviews (784)

  • Review from Customer of Structube
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    New home

    With the lowest price, Structube is providing the best stylish furnitures and greatest service in Canada. I am not a lucky person that I had a Media Stand having flaws, Structube replaced one brand new for me just in one week to my home, sadly the second also has flaw, they did another replacement just like the first time. I got have to say the flaws are not a quality problem, it is because of the nature wood is very easy to broke during the delivery, especially it came from south east Asia. Trust me you won't be regret to all the furniture for your new home from Structube!
  • Review from Shalee-Fa D
    Rating: 0 out of 5
    Review left on 2 Aug 2017

    Dinning table, bank for, Tv holder, bed, computer table

    Only one product on top of 5 was good. 1) One bed Not the good one. 2)TV table was scratch on it and the door do not close. It hurt my kids. 3) 3 wholes were missing under the bank to install the feet. 4) scratch in the work table Instead of supporting a customer it was a big deal to have my situation solved. After it was difficult to get the deliver done ... asking me to wait another 3 weeks after 2 ones to try to get it solve. I ask to be reimburse and give them back the products I avec never Heard about them anymore. A legal action is on the way!

    Answer from pro:

    Hi Shalee-Fa, we're sorry to hear that you did not have a pleasant shopping experience with us. Please know that your feedback is extremely important to us as it assists us in ensuring a smooth and satisfactory shopping experience for our customers. Please feel free to reach out to us if we can assist you in any way!

    Reply created 8 Aug 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 2 Aug 2017

    Loveseat and two office chairs

    I purchased a love seat and two office chairs on June 11. They were on backorder and I was told I would get everything by the end of June. I never received my order, and received no notification from the company. I called in the middle of July to inquire. Apparently, the sales representative told me the office chairs will be available in 3 months. I would not have ordered any of these items if I'd known it would be this delayed as I required them for an office space. When speaking to the representative they informed me that they had my loveseat the whole time but were not going to deliver it until the chairs were available. The company that delivered the loveseat left it upside down in the middle of my office. I was not there to provide instruction so I guess this is typically how sofas are delivered? There is a large rip in the fabric on the bottom of the sofa. Now I am still waiting one more month for the office chairs, and was informed that I am expected to pick up. This was not the greatest experience in purchasing furniture, and I would prefer a company that initiated communication with me when there were changes as opposed to just never delivering products that were paid for.

    Answer from pro:

    Hi there, thank you for taking the time to share your comments with us and we are sorry to hear that you experienced difficulties with your order. We do our best to provide up-to-date arrival dates for out of stock products however, certain items occasionally incur longer than expected delays. We offer free pick-ups in all our store locations for your convenience to avoid additional shipping fees, with the exception of certain products due to weight and/or size restrictions. We hope this helps clarify any misunderstanding and we invite you to reach out to us if we can assist you in any way!

    Reply created 8 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Dinning set and sectional

    We are very satisfied with furniture. It has modern stylish look. Prices are reasonable. Friendly knowledgeable staff. It is great furniture for small size apartment. We liked that at Structube store, we are able to find lamps, art wall ...
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Sofa purchase

    The customer service in the shop was impaccable and the process to finalize our purchase & delivery information could be done in no more than 5 minutes. The delivery team was Aldo really helpful.
  • Review from Customer of Structube
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Bookcases Returnd

    After putting the bookcases together we realized they were not right for the space intended. We did not keep all the packaging so we're in a bit of a quandary. However you did allow us to return to the store for a store credit. Everyone we spoke to was most helpful.
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 2 Aug 2017

    Service

    I visited Structube's Metrotown location in Burnaby. The staff there were very polite and helpful but since then we had problems. After purchasing several pieces of furniture and paying for delivery, we were told that a mistake had been made and that the chair was actually not available, though it had been listed as in stock. It will have to arrive separately, about 3 months after the order. It's still uncertain if I will have to drive into Burnaby (a 45-60 min drive) to pick it up or pay for another delivery charge. The delivery of the rest of the furniture was was several hours late and I had to call to get updates. I was told that the reason was traffic but one would think traffic was calculated in the timeframe that customers are asked to wait. I then received a call from Structube confirming that the chair was still on order. A couple of days later I received another call and was told the same thing, where it was evident that there was poor communication happening in the store. The furniture itself seems fine, though the table's edge already is starting to look a bit worn on one side.

    Answer from pro:

    We're sorry to hear that you did not have a pleasant experience with our in-home delivery service and communicating with our in-store team. Please know that your feedback is extremely important to us as it assists us in ensuring a smooth and satisfactory shopping experience for our customers.

    Reply created 8 Aug 2017
  • Review from Customer of Structube
    Rating: 0 out of 5
    Review left on 2 Aug 2017

    Unsatisfactory Service

    We bought few products from the North York location. When we received delivery , we notified the team of a rip in our product. We also sent pictures to the store manager, who never responded to our complaint. We went in person and spoke to the District Manager (who by the way does not know how to talk to customers ) and were told , that things like this happen all the time and this is normal issue faced by Structube during delivery (quite shocking that you are still in business). Hence we have no desire to deal with Structube ever again and will ensure we take every opportunity to share this horrible experience with everyone we know.

    Answer from pro:

    Thank you for taking the time to provide us with your feedback and we apologize for the issues you incurred with your sofa. We rely on customer reviews to ensure that our customers are entirely happy with the service they receive. Please do not hesitate to reach out to us if we can assist you in any way, we'll do our best to answer your needs appropriately!

    Reply created 8 Aug 2017
  • Review from Customer of Structube
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Desk

    The desk is wonderful and the delivery was good. It is a high-quality material and the price was very good. I really like the style. Very modern and functional. Simple design
  • Review from Andy Tam
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Kitchen Table + Chairs, great Customer Service

    Downtown Toronto Structube - visited the store, was greeted by courteous staff who were knowledgeable in the furniture throughout the store. This was helpful for us as we were undecided, however the expertise of the staff and their opinions really did help us decide on the perfect set of chairs and a beautiful dining table. We will be going back to Structube for more furniture!
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