Naiad Irrigation Systems Ltd

Rating: 4.9 out of 5

Naiad Irrigation Systems Ltd reviews (367)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Have been using them for a decade!!!

    When I moved into my current house, with an underground irrigation system, I connected with Naiad and have never looked back. They arrive when they are scheduled, they leave no trace, and they follow up thoroughly, both to see how the service was and as a reminder to book for the following year.

    Answer from pro:

    Good afternoon Bruce, Thank you so much for being a long time customer! We really appreciate your business and are so glad to hear we are continuing to provide you with the high quality of service you expect. Thank you so much for writing this review and for all your kind words. Thanks again Bruce

    Reply created 12 Nov 2020
  • Review from Patricia Schroeder
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Outdoor Irrigation

    We have used their services for about 17 years. From install to maintenance their crew has always been very professional . I like the fact that they give you a window of time and call when on their way . I recommend them whenever I can.

    Answer from pro:

    Good afternoon Patricia, Thank so much for choosing Naiad all of these years! We truly appreciate your business and that you recommend us when you can. Thank you so much for taking the time to write such an outstanding review. Have a great day!

    Reply created 12 Nov 2020
  • Review from Doug Cronk
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Quick, efficient. Good service.

    We are happy with the NAIAD service. They were quick, on-time, efficient and professional. The price was just under $100 - a small investment to protect an expensive sprinkler system. We'll use NAIAD for spring set-up too.

    Answer from pro:

    Good afternoon Doug, We're so happy to hear you'll be using us again next spring! Thank you for your glowing review of our service and for taking the time to write this review. We look forward to servicing your property next spring. Have a great day!

    Reply created 12 Nov 2020
  • Review from Richard Aldana
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Blow out

    They came blew out the line all while I was at work. Couldn’t have asked for better service. As I’m at work long hours I don’t have time to take time off.

    Answer from pro:

    Good afternoon Richard, We couldn't ask for a better client! We're happy to do what we can, when we can to make life easier for our amazing clients. Thanks so much for taking the time to write this review and have a great day.

    Reply created 12 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Service - irrigation winterization

    I Like the convenience of scheduling on-line and the web page is easy to navigate with pick lists that help you zero in on the service. When contacting NAID by phone Coordinator is vey professional, personable and helpful. Work is done on the day scheduled.

    Answer from pro:

    Good day, Thank you for taking the time to write us a review. We are very pleased to hear that you find our scheduling system convenient and that the over-the-phone experience has been pleasant as well. Thank you so much for your kind words!

    Reply created 12 Nov 2020
  • Review from Kevin Dumba
    Rating: 0 out of 5
    Review left on 11 Nov 2020

    Winterization

    After a number of years as a Naiad customer for irrigation services I found myself with my lawn aeration scheduled after my sprinkler winterization. I asked the week prior to my winterization if Naiad could simply mark my sprinkler heads during the winterization. They refused claiming they did not have the time nor the flags for marking during the winterization. This ended up being very inconvenient for me as I was out of town at the time. I was left quite disappointed with Naiad's service given that their website states, "We take care of every single detail to give you peace of mind, and ...we put our customers front and centre in everything we do".

    Answer from pro:

    Good Afternoon Kevin, Thanks so much for your feedback. As are hard as it is to hear this, we really do appreciate hearing about instances like this, from a customers point of view. We will adapt our policies moving forward to accommodate these types of requests because we really do no want to inconvenience our customers. Lastly, we will reach out to you to see what we can do to make it up to you. Thanks again for taking the time to write this review Kevin

    Reply created 12 Nov 2020
  • Review from Customer of Naiad Irrigation Systems Ltd
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Irrigation

    I love doing business with Naiard. I don’t get lots of emails from them but when it’s time to book for our irrigation fall blow out I will get an email. I love that I don’t have to remember or look up their number. I can book on line or over the phone. The staff are friendly and helpful. I have been using Naiard for years. My dealing with them mostly online has been effortless. They are a trustworthy Company!

    Answer from pro:

    Thank you so much for the glowing review. We are so happy to hear that our booking reminder system is making life easier for you. We appreciate you choosing our service every year and that you took the time to write a review for us as well. Have a great day!

    Reply created 12 Nov 2020
  • Review from Dalton Laubrunn
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Lawn irrigation

    Made life easy being timely and easy to deal with. Have had some issues with system and they were able to fix it at reasonable or next to no cost

    Answer from pro:

    Good afternoon Dalton, We're always happy to hear that we can make our clients' lives easier! Thanks so much for taking the time to write this review and for your kind words. Have a great day

    Reply created 12 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Staff are universally excellent

    I had an old system with many broken lines. The staff that came out were excellent at finding and fixing the breaks. All very hard working. I did find later that one sprinkler still wasn’t working properly, however, I believe I can take the head of myself in the spring and replace it.

    Answer from pro:

    Good afternoon Gordeb, Thanks for taking the time to write us a review! We are so glad to hear you have been satisfied with our service. If you are still having an issue with your system following a repair, please feel free to contact our office any time and we can sort it out with you. We do also sell parts directly to our customers, so if you have a part you would like to replace yourself, we are more than happy to supply it for you as well. Have a great day!

    Reply created 12 Nov 2020
  • Review from Customer of Naiad Irrigation Systems Ltd
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Irrigation Winterizatio

    Was recommended to use Naiad services to help me with winterizing my irrigation system. They came next day. Lee was awesome.. all zones were stuck open and previous company said it wouldnt work. But Naiad to the rescue, will definitely use them in slring to help me get my system up and running..thank you Naiad!

    Answer from pro:

    So glad to hear you were so satisfied with our service! We will definitely let Lee know you mentioned him, and we can't wait to see you next spring! Thanks so much for taking the time to write us a review.

    Reply created 12 Nov 2020
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