Naiad Irrigation Systems Ltd

Rating: 4.9 out of 5

Naiad Irrigation Systems Ltd reviews (367)

  • Review from Mike kowpak
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Irrigation WInterization

    Every year I have Naiad come and blow out our sprinklers. I book it online and they show up when they say they will a just do it. What could be easier.

    Answer from pro:

    Good morning Mike, Thanks for choosing us every year! We are so appreciative of our return clients and we're so happy to hear that you've been enjoying the convenience of our scheduling system. Thank you so much for taking the time to write a review and for your kind words. Have a great day Mike

    Reply created 12 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Prompt, friendly excellent service!

    NAIAD is amazing. From communicating constantly (ie. reminding me the day before to turn off my water) to texting me right before they arrived the day of service, to an emailing letting me know the job was done. They are professional, courteous and get the job done correctly!

    Answer from pro:

    Good morning Tara, Thank you so much for your shining review of our services! We are so happy to hear that you're so satisfied with us, and appreciate you taking the time to write us this review. Have a great day Tara!

    Reply created 12 Nov 2020
  • Review from Customer of Naiad Irrigation Systems Ltd
    Rating: 5 out of 5
    Review left on 2 Oct 2020

    second blow out

    I accidentally broke off my basement tap while turning off the system prior to winterization. The plumber came out after the blowout had been performed so I had to have Naiad come back for a second blowout which they did for free! I really appreciate their consideration and will be a dedicated customer in the future, nobody does these things anymore and so it was really very appreciated.

    Answer from pro:

    Good Day, Thanks for taking the time to write this review and for deciding to be a dedicated customer. Much appreciated!!!!

    Reply created 25 Oct 2020
  • Review from Albert Walle
    Rating: 5 out of 5
    Review left on 4 Jun 2020

    Repair of aging sprinkler system

    The Naiad tech (Aidan) a little late but quickly made up for it by analyzing the requirements, proposing a solution, getting sign-off on solution and working on the install. The work involved replacing the leaking downspout and manifold and replacing the controller. The tech spent time showing me how to use to controller & iPhone app, and ensuring I understood the various functions.

    Answer from pro:

    Good Morning Albert, Sorry we were a bit late. Impossible for us to know exactly when we will show up because each service call/activation is different and we do not know how long each one will take and we do not want to leave an appointment until the system is functioning. Happy Aidan came up with a solution for you and really happy you had the WiFi timer installed. You are going to love the Hunter Hydrawise. Lastly, thanks for taking the time to write this review. Take care Albert.

    Reply created 6 Jun 2020
  • Review from Tammy Lee
    Rating: 5 out of 5
    Review left on 19 May 2020

    Spring startup and maintenance

    I really appreciated the text letting me know that Chris was on his way, and also the photo, for identification. Upon arrival, Chris asked if i had any concerns, went over the entire system, adjusting heads for accuracy, and checking for any repairs. He was very professional, polite and did a great job. I would recommend Naiad for all your irrigation needs.

    Answer from pro:

    Good evening Tammy, Thanks for taking the time to write this review. Means a lot to us. Will ensure you give Chris a huge pat on the back. Thanks Tammy!!!!

    Reply created 19 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 May 2020

    Underground sprinkler system activation

    We had some sprinkler heads that needed changing and booked a spring startup to have them come and fix our sprinkler heads and only set up a few lines. We were told all would be done but when he showed up to do the work he quoted us over $500 and left without it working. We were able to speak with the company over the miscommunication and they came out and fixed everything and got it working! They were great to work with and knowledgeable about what they were doing. They were quick and left everything clean.

    Answer from pro:

    Hello Kristine, I am very sorry to hear about your experience, I am having trouble finding you in our database regarding this service. Can you please contact me directly at (403) 680-3417 when you are able? I would like to discuss matters with you and get things sorted out. We strive to ensure that all of our customers have a positive experience and are committed to making things right, we stand behind our work and are more than happy to assist you.

    Reply created 20 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2020

    Activate irrigation system, replaced spray body, replaced Italy nozels

    Chris was very professional with the work he did and explained what needed to be fixed and why and the cost of each thing before he did the work. Overall Chris did an excellent job and we were very pleased with the work done!

    Answer from pro:

    Good Day Marcie, Thanks for taking the time write this review and we are happy that Chris did an excellent job. Will make sure to pass on the great words. Have a great day Marcie!!!

    Reply created 25 May 2020
  • Review from Debra Calon
    Rating: 5 out of 5
    Review left on 14 May 2020

    Naiad Irrigation Systems Ltd

    Naiad crew have always serviced our water system, well informed & paying attention to detail. They patiently took the time to educate us on our irrigation system in our new home, addressing our endless questions. Checking out our system, advising us on maintenance & replacing defective parts while making adjustments as needed. Gave us information on the latest timer to update our system, appreciate this. Naiad has serviced our system spring/fall & continue to be pleased with the crew's work ethic. Thanks again.

    Answer from pro:

    Good Day Debra, Thanks for being continual supporter of our company and thanks for taking the time to write this review!!! Have a great summer Debra!

    Reply created 18 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2020

    snow removal service

    Our experience with the crew and staff have been nothing short of excellent., 10 out of 10 in every category. These folks go above and beyond and take the initiative and care to their clients and the companies reputation as they would towards their own properties in caring for your property. It's so wonderful to see efficiency of communication between office to service staff flow with such respect for each other. Amidst our -40 weather recently, a crew arrived to rid an area that accumulated a bit of drift making it difficult to back out of our garage, promptly within 24 hours notification. Efficiently and carefully with a small plow truck around the courtyard wall and then manually grooming it by shovel and a personal conversation with myself to ensure it was to our satisfaction, our driveway was immaculate!!!!! Excellent customer service Naiad Management, Myles, Jeff, Ray, Jason and office staff. We are so impressed with this company and their staff, your needs for all seasons can be trusted in the hands of Naiad Irrigation Systems. Bravo and thank you again.! Karen from Heritage Pointe

    Answer from pro:

    Karen, Glad we could be of service. Will make sure that all the staff here at Naiad see your kind words. Thanks so much for taking the time to write this review and have a wonderful weekend!!!

    Reply created 2 Feb 2020
  • Review from Rhonda Gordon
    Rating: 5 out of 5
    Review left on 30 Nov 2019

    A phenomenal, local company that puts the customer first!

    Naiad Irrigation is the BEST business around! They have been doing our sprinkler blow outs for many years and if you want impeccable service and dependability, these are your guys. They make the process so easy and keep in communication every step of the way. I book and pay online, they send reminders, let you know they've been out by sending a photo, they leave flags where any problems exist, inform you if there are technical concerns (like broken heads). They send reminders to book services at the appropriate time of year, which I need and appreciate! Finally they offer discounts if you book online, by specific dates...now who doesn't enjoy saving a few bucks? I know many people who have their snow removal service and LOVE it. Naiad is a small, hard-working, reliable Calgary-based company that lives and breathes customer service. Check them out...you'll appreciate their professionalism and the peace of mind!

    Answer from pro:

    Good Afternoon Rhonda, Thank you so much for your kind words. We definitely try our best to make irrigation, lawn maintenance and snow removal services as client friendly as possible and are very glad to hear that you are happy with the services provided. Have a great winter Rhonda!

    Reply created 2 Dec 2019