Drain Com

Rating: 5 out of 5

Drain Com reviews (874)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2017

    Plumbing

    Technitoan Valentin B. arrived at the scheduled appointment time. He was knowledgable of the product he was installing and answered all questions that were asked of the installation process. Prior to competing the job, he cleaned up all installation materials and equipment, and made sure that the area was cleaned. I have nothing but the high praise for the level of knowledge and commitment to the customer that Valentyn demonstrated. I would recommend Drain Com to everyone.

    Answer from pro:

    Thank you David! I am glad to hear we were able to be of service. We here at DrainCom strive to treat every home we visit as our own.

    Reply created 13 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2017

    Great Service!

    I called Draincom because I needed bathroom sink to be installed properly, they had sent technician named Valentyn, he did everything in professional manner, very clean and neat job and answered several additional questions I had. Definitely would recommend this company to anyone I know.

    Answer from pro:

    Hello Hilary, We're glad to hear Val was able to fix your bathroom sink issue. He is very experienced and very knowledgeable and we are happy to have him as part of the DrainCom team.

    Reply created 13 Mar 2017
  • Review from Tercio Rodrigues
    Rating: 5 out of 5
    Review left on 15 Feb 2017

    Drain Clog Unknown Source

    Technician Valentin has been very supportive with my clogging issues in the basement. Very helpful and comes in a timely manner, quick response from this company and their plumber. Recommend for future work.

    Answer from pro:

    Thank you for choosing DrainCom!!!

    Reply created 13 Jun 2018
  • Review from Linda B.
    Rating: 5 out of 5
    Review left on 14 Feb 2017

    Floor Drain

    A drain tube in the cement floor going to the main drain was kinked causing flooding whenever the HVAC system and humidifier were on. Alex assessed the job and was able to fix it the same day. The cement was broken up and a new tube was placed in the trench. Hoses from all systems were intergrated into the new tube. The trench was covered with new cement and the rusty floor drain cover was replaced. Alex was very informative, friendly and efficient. He made sure I was happy with the finished result. Thank you Alex I now don't have to step over 3 tubes that use to lay across the floor going into the drain. I have used DrainCom before and will not hesitate to call in the future. Highly recommend.

    Answer from pro:

    Hello Linda, I'm so thrilled to hear Alex assessed and resolved the issue you had with the drainage tube in your basement. We hope you choose us again if any other issues arise.

    Reply created 13 Mar 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 8 Feb 2017

    Leak Analysis

    We called the company due to a leak from the shower into the closet. Valentin arrived right on time and was able to carefully analyze the cause of the leak. I valued the punctuality and due diligence shown as this issue had made our lives miserable. We're extremely thankful!

    Answer from pro:

    Thank you, We are so glad you were happy with your experience! I'll be sure to share your kind words with Val.

    Reply created 13 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2017

    Excellent Service

    In late December, over the holidays, our washroom sink was leaking by the base, onto the floor. I called Draincom and set an appointment for the following day. The plumber (Alex) was able to fix it the next day. He worked fast, was communicative and pleasant to deal with.

    Answer from pro:

    Thanks Louis! Thank you for the kind words. We are always here to help and we aim to please! I will let Alex know, he will be glad you were pleased with his work.

    Reply created 6 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2017

    Fast, helpful, reliable kitchen sink repair

    My dishwasher stopped draining, and around the same time I could tell there was a bad smell coming from under my kitchen sink. The p-trap was leaking sludge and was coming apart at the seams. Unfortunately, whoever had previously done the plumbing under the sink used rubber cement to glue everything together, so I didn’t know how to take it apart. I called Draincom and they sent Valentyn over to take a look. He pointed out all of the issues that needed fixing, and also why they needed fixing as well. I was a bit apprehensive at first, because it was a much bigger job than I thought. However, his explanation as to what the problem was, and how it was contributing to the issue I had, was very clear and it helped me to understand he was doing the right thing. The work was done cleanly and relatively quickly. Valentyn also answered a number of other plumbing questions that I had that were outside of the scope of the request. Because it was a flat rate, and not hourly, I thought he might be in a rush to leave once he was done, but he still took the time to walk me through everything and answer my questions. Overall I was very happy with the work and wish I had done this years ago.

    Answer from pro:

    Thank you! We're glad to hear Valentyn was able to fix your drainage problem. He is very experienced and very knowledgeable and we are happy to have him as part of the DrainCom team.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2017

    Excellent same-day repairs to fix drain clogged by tree roots & other plumbing issues

    Really happy with the service delivered by Borys - Draincom sent him the same day I called, he arrived on time and was very professional and thorough. He ran a video inspection, identified the blockage, and took the time to locate where in my yard the issue was - it was right under a medium sized tree I was considering replacing and have good reason to now! Not only did Borys fix the problem, he scanned our entire sewer line to make sure there weren't any other issues in the drain, properly trimmed the remaining tree roots aside from just clearing the blockage, and fixed two other problems we were experiencing in the house. Thanks.

    Answer from pro:

    Thank you Andrew! I will inform Borys of your kind words. We are so glad to hear that you are happy with the work we completed.

    Reply created 31 Jan 2017
  • Review from NG
    Rating: 5 out of 5
    Review left on 26 Jan 2017

    Plumbing clean up and video inspection

    Polite, professional, affordable, expert service describes the experience I had with Draincom. This January was the second time I had them out to my place for a general clean up of the plumbing done in the house (originally incorrectly). We had water bubbling back through our sinks and a sewer gas smell in the house frequently. Valentyn was able to fix the issues quickly and adeptly - to code. One year ago January 2016, they provided a no hassle quote as well as fast service, coming out to do a video inspection of the main line of my house. They explained the process and what we were seeing on the video monitor to give me peace of mind that the line was clear and in good shape. From the first phone conversation to the end-of-job they were easy to deal, professional and ultimately got the job done for the best bottom line.

    Answer from pro:

    Thank you sghosh! We appreciate the kind words. I will make sure Valentyn is aware of your compliments.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2017

    Basement floor drain upgrade

    This is our second excellent experience with DrainCom, who previously replaced the old cast iron drain stack in our older house in Hamilton. This time, the problem was a bad odour in the basement coming up through one of the old floor drains which, it turns out, did not have a trap below to stop gases from coming back up. Toni correctly diagnosed the problem, gave us a full explanation of options, and within a day he and his team completed the job which involved busting up the concrete, replacing and re-doing the drain connections properly and repairing the concrete floor. Before starting the job, Toni also did a camera inspection to check the rest of the drainpipe under the whole house and right out to the street to check for any other issues (fortunately there were none, which has given us peace of mind). Great customer relations, reliable professional work at a reasonable cost... DrainCom once again scores top marks in our books.

    Answer from pro:

    Thank you so much for the very kind words! We are so glad that you are a repeat customer, Thank you for choosing DrainCom Inc and I hope we are able to help you if you ever experience another issue.

    Reply created 13 Mar 2017
Get in touch