Drain Com

Rating: 5 out of 5

Drain Com reviews (876)

  • Review from NG
    Rating: 5 out of 5
    Review left on 26 Jan 2017

    Plumbing clean up and video inspection

    Polite, professional, affordable, expert service describes the experience I had with Draincom. This January was the second time I had them out to my place for a general clean up of the plumbing done in the house (originally incorrectly). We had water bubbling back through our sinks and a sewer gas smell in the house frequently. Valentyn was able to fix the issues quickly and adeptly - to code. One year ago January 2016, they provided a no hassle quote as well as fast service, coming out to do a video inspection of the main line of my house. They explained the process and what we were seeing on the video monitor to give me peace of mind that the line was clear and in good shape. From the first phone conversation to the end-of-job they were easy to deal, professional and ultimately got the job done for the best bottom line.

    Answer from pro:

    Thank you sghosh! We appreciate the kind words. I will make sure Valentyn is aware of your compliments.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2017

    Basement floor drain upgrade

    This is our second excellent experience with DrainCom, who previously replaced the old cast iron drain stack in our older house in Hamilton. This time, the problem was a bad odour in the basement coming up through one of the old floor drains which, it turns out, did not have a trap below to stop gases from coming back up. Toni correctly diagnosed the problem, gave us a full explanation of options, and within a day he and his team completed the job which involved busting up the concrete, replacing and re-doing the drain connections properly and repairing the concrete floor. Before starting the job, Toni also did a camera inspection to check the rest of the drainpipe under the whole house and right out to the street to check for any other issues (fortunately there were none, which has given us peace of mind). Great customer relations, reliable professional work at a reasonable cost... DrainCom once again scores top marks in our books.

    Answer from pro:

    Thank you so much for the very kind words! We are so glad that you are a repeat customer, Thank you for choosing DrainCom Inc and I hope we are able to help you if you ever experience another issue.

    Reply created 13 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2017

    Kitchen sink drainage issue and full pipe replacement

    I am so thankful that I decide to contact DrainCom to help me with my kitchen sink drainage issue. The company is very professional and friendly and when Alex walked through the door I knew right away I was in good hands. He was very proficient and skilled and when the job turned out to be much more difficult than originally thought he didn't blink an eye. He knew exactly what to do to fix the issue and he just got it done. I would recommend him to my family, friends and anyone looking for the best plumber in the GTA. His work speaks for itself.

    Answer from pro:

    Thank you Kyle! At DrainCom we aim to please! we are happy to hear that you are satisfied and we wish you all the best!

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 19 Jan 2017

    Basement waterproofing and plumbing, etc.

    We have peace of mind now that our basement plumbing, concrete floor, and foundation are improved and renewed. In addition, a good water proofing system is now in place. Toni Temelkovski was able to handle all surprises and difficulties with ease and experienced knowledge. We really appreciated his responsiveness throughout. The crew was very hard working, with the main member Vasil showing dedication throughout. We plan on using DrainCom again to do exterior waterproofing soon!

    Answer from pro:

    Thank you for writing a review about our company. It's customers like you that help our business grow! It was a pleasure doing business with you! :)

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2017

    Emergency Call out for burst/leaking hot water pipe

    Drain Com in Mississauga was "exceptionally" excellent today. My elderly mother had a burst hot water pipe, and had been very upset as the day before she had been given an estimate from a different company for thousands of dollars. This other company had suggested so much unnecessary work that I was shocked when she told me. I convinced her to let me have a second company come have a look and Alex from Drain Com truly came to her rescue. He had the tools and materials on him, and the repair was done in 2 hours and for just a few hundred dollars. I would definitely have confidence in recommending this company. Even the lady on the phone at the office was pleasant. All in all, a great experience. Thanks so much.

    Answer from pro:

    Thank you so much for your kind words. Our staff are very diligent with customer care and relations and we are extremely happy that you are so grateful! We look forward to working with you in the future.

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 19 Jan 2017

    Bathroom Repairs

    The repairman, Borys, recently fixed two items in our master bathroom. He was polite, professional, and explained the issues before proceeding with the repair. Upon completion, he explained the repairs he made and reviewed the invoice. I was also impressed with the care he took with respect to our hardwood floors. My wife and I could not be happier with the service!

    Answer from pro:

    Thank you for the kind review! I'm happy Borys was able to help with your plumbing problems and I'll be sure to let him know you're pleased with his service.

    Reply created 20 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2017

    Great Service

    Great Staff, very helpful, accommodating and knowledgable Guys. Alex who came to my house fixed things quickly and was very knowledgable in terms of brands and otherwise. offered me helpful tips. I highly recommend DrainCom to anyone who is seeking plumbing services. Kudos DrainCom.

    Answer from pro:

    Thank you for your review Aseem, we appreciate your kind words.

    Reply created 20 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2017

    Outstanding Customer Service

    The customer service provided at Drain.com is outstanding, from the office staff, to the plumbers, especially Alex. Alex was very helpful with his advice, and the office staff was very accommodating.

    Answer from pro:

    Thank you Ms Whyte! I will inform Alex of your kind words. We are so glad to hear that you are happy with the services provided.

    Reply created 17 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2017

    Repair Leak and only Lukewarm Water coming out of Bathroom Faucet/Spout

    Very impressive company. First of all Valentyn is a very nice person, very good at assessing the problem (experienced), and easy to work with. He came at the appointment time and assessed the issue very quickly. He determined that the cylinder needed replacing to fix the lukewarm water issue (cylinder allowing mixing of water) and that the spout was causing the leak behind the wall. It all made sense, based on where the leak was damaging the wall. He reseated the old, loose spout with new (orange) plumbing tape (thicker than white tape) and it screwed in tightly to the vertical. The new cylinder will be ordered to replace the old one, if available. Otherwise, Valentyn will redo the faucet system. He explained how this would all be done if that needed to happen. To find DrainCom, I narrowed my search to 12 plumbers, and after assessing cost, problems customers had, workmanship, and how established was the company, I came up with DrainCom that filled all the qualities. We are very happy with Valentyn and DrainCom, and would recommend them to anyone.

    Answer from pro:

    Hi Bill, we thank you for taking the time to share your positive experience with our company. We are very pleased to hear that Valentyn was able to assist you and that you received excellent customer service. We thank you for recommending DrainCom to your friends and family and we thank you for your business.

    Reply created 11 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 11 Jan 2017

    Frozen sump outtake pipe fixed at 10pm

    We had a frozen outtake pipe from our sump pump that became a real problem when the snow turned to rain and started draining like crazy into our sump pump. As it rained, I was emptying out the sump pump with our shopvac continuously to avoid a flood in our finished basement, which is when I called Draincom, based on previous Homestar reviews. Within a couple of hours of calling, Borys was at our house. And at 9pm in the pouring January rain, he cut the outside frozen pipe and extended a new sump pipe from the existing, and had our sump pump back in business within the hour. Incredibly helpful, very efficient and also extremely fair pricing for an after-hours call in inclemate weather. I will definitely use Draincom again for any plumbing related issues, and highly recommend.

    Answer from pro:

    Thank you! We're glad to hear Borys was able to fix your Sump Pump problem. He is very experienced and very knowledgeable and we are happy to have him as part of the DrainCom team.

    Reply created 17 Jan 2017
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