Drain Com

Rating: 5 out of 5

Drain Com reviews (876)

  • Review from Customer of Drain Com
    Rating: 4 out of 5
    Review left on 28 Feb 2016

    Kitchen sink drain

    I had DrainCom replace our kitchen sink drain pipes about a year ago, after we had new sinks installed. I intended to write this review sooner, but better late than never! I told them on the phone which brass parts I had already purchased, and asked the receptionist/dispatcher to have the plumber bring some copper pipe to be used as a coupling for the dishwasher Y. The receptionist was friendly and said the plumber would bring with 1 foot of 1.5" copper pipe as well as soldering equipment. When Valentyn arrived, he had not received the message from the receptionist, and so did not have any copper pipe with him. He thought we had plastic pipes! Val took a look at the parts I had, and at first he said he wouldn't be able to complete the job that day, without that copper piece. However, instead of leaving, he was amazingly persistent. He said that for his own peace of mind, he wanted to make completely sure that he couldn't complete the job that day, and wouldn't charge me for his time spent confirming this. After trying to complete the puzzle with the old and new pipes for 30 minutes or so, he announced that he could do it! He completed the job quickly after that, and left the place clean. Despite his extra time, he stuck to the original quote. It should be noted that this company offers customers a discount for promising to write a review about them on Home Stars. Between that and the lost communication about the necessary copper pipe, I would give DrainCom a 6/10, if it weren't for Val. Val was truly impressive! He was friendly, punctual, clean, intelligent, persistent, and did a beautiful job, when he initially thought he wouldn't be able to. I would give him a 12/10 if I could. He is bringing this company up!

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2016

    Installation of sinks and drains in commercial kitchen

    The new sinks, water connections and drains, were installed in a very professional manner leaving them with a first class visual appearance and functioning well. Premises were left in excellent shape.

    Answer from pro:

    Thank you James! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2016

    Trap & Cleanout replacement

    Toni is absolutely a pleasure to work with. He explains everything in detail and clearly so that I understood the root of the problem. Had multiple issues with my main drain being very old and made from clay with multiple issues of clogged toilet and backed up pipes. Solution was to dig up the floor and replace old traps and cleanouts with new up to date PVC piping. Toni's team even did the work overnight since I run a restaurant and needed water at all times. They were very efficient and completed the job within 6 hours. I left the key with them, they locked up and Toni came and delivered me the key the next day. He even checked his teams work to make sure they did a good job. They were very clean and there was no evidence of any mess left behind. Lastly I cannot forget that their pricing is very competitive. I would highly recommend DrainCom to anyone looking to get any plumbing work done. Residential or Commercial. Thanks Toni!!!

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2016

    Pipe Snaking

    We had a basement drain backup on a Sunday morning. Called late in the afternoon and Toni was on site within an hour. He was very professional and explained everything very clearly. He had our issue resolved in a few hours. The price was also very good. A++ for the quick service on a Sunday night. Thanks Toni & DrainCom

    Answer from pro:

    Thank you Jay! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from Customer of Drain Com
    Rating: 5 out of 5
    Review left on 21 Feb 2016

    kitchen sink

    Our kitchen sink was backed up. The problem turned out to be more complicated than initially thought. The service person, Alex, was great and took the time to diagnose the problem and explain everything. It went late into the evening but he finished the job.

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2016

    Broken clay pipe repaired

    This company was great. They came assess my situation the same night I called - toilet in basement had backed up. They were careful and clean and their suggestions were reasonable, provided lots of advice and we didn't feel pressured in proceeding with the big project of digging outside in our lawn to fix the collapsed clay pipe. We went through with it anyway and are happy we did. Great job done in a timely manner too. Felt good speaking with professionals. Highly recommended.

    Answer from pro:

    Thank you! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from George Nomicos
    Rating: 5 out of 5
    Review left on 19 Feb 2016

    Waterline replacement

    Due to a breakage of the original old galvanized iron waterline, a replacement from the curb box to the house was needed. On short notice, the Draincom crew replaced the waterline on February 3, 2016 with 3/4" copper. Thank you to all.

    Answer from pro:

    Thank you George! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Feb 2016

    bathroom plumbing and bathtub installation

    The technician, Tony was very professional and did a great job at fixing my bathroom. He was very fast at his job and really nice. The company itself was really reliable and i would definitely recommend their service to anyone.

    Answer from pro:

    Thank you Marzi! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from David Le Roy
    Rating: 5 out of 5
    Review left on 16 Feb 2016

    Burst water pipe

    I look after three rental apartments in old houses, and have dealt with a lot of plumbers (unfortunately). Valentyn from DrainCom was the best I have found. He is courteous, thoughtful, efficient and clearly savvy when faced with a burst water pipe in a very difficult location to access. I could not be more pleased with the quality of service I received. I definitely recommend Valentyn and DrainCom.

    Answer from pro:

    Thank you David! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Feb 2016

    Kitchen faucet replacement and a few other small plumbing jobs

    Alex responded promptly to our call and was friendly. He replaced our aging kitchen faucet, installed new valves, and did a couple of other small plumbing jobs. Thank you Alex!

    Answer from pro:

    Thank you Charles! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other Plumbing, Waterproofing or Drain concerns arise.

    Reply created 31 Jan 2017
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