Drain Com reviews (874)

Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Dec 2014
Toilet snaking
Excellent service. Job well done. Anatoli was very understanding and didnt mind my nervousness. Chatter didnt make him crazy or rushed. He was very pleasant to me and my lack of computer skills.
Answer from pro:
Thank You for your review!!!
Reply created 30 Dec 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 30 Nov 2014
Water shut off valve replacement
Dispatch lady was genuinely kind and helpful in our emergency situation. Our shut off valve was leaking quite a bit filling a bucket in a half hour. It was later on a Saturday afternoon when this happened and Anatoli was able to come and replace it in the evening. Efficient service, and had all required equipment needed (other companies I called did not). Would recommend this company
Answer from pro:
Hello Laura, We appreciate your kind words! We are glad to hear that you would highly recommend us. Thank you for taking the time to write the review, and thank you for choosing DrainCom!
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Nov 2014
bathroom sink backup
My husband and I were impressed by the genuine effort to fix the problem via snake etc on the first call. When that didn't work we weren't charged for that call, only the second. Second call was prompt (showed up early!), good work, and clean. Good price too. Very impressed.
Answer from pro:
Hi Erin! Thank you so much for your kind words. Our staff are very diligent with customer care and relations and we are extremely happy that you are so grateful! We look forward to working with you in the future.
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Nov 2014
Laundry room leak
I called DrainCom because I had a water pipe leaking in my laundry room. Anatoli showed up on time, assessed the problem easily and fixed the leak in no time. He was very professional and courteous and I would highly recommend DrainCom to others.
Answer from pro:
Thank you! I will inform Anatoli of your kind words. We are so glad to hear that you are happy with the work we completed.
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Nov 2014
Basement Drain
We were having an issue with our humidifier and water in our basement - our furnace is installed in a crawl space! The furnace tech said we needed a plumber to come in and put another floor drain in so the furnace and humidifier could properly drain. I called several companies but DrainCom is the one I chose as they were professional and reasonable. Not an easy installation job as one man can barely fit in that space. But they did it and we don't have to worry about water in our basement again.
Answer from pro:
Thank you Nancy! I am glad to hear we were able to be of service. We here at DrainCom strive to treat every home we visit as our own.
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Nov 2014
Kitchen sink plumbing/waterline, floor drain camera inspection and cleaning
Initially my dishwasher was backing up dirty water and I called Draincom for help. I thought that my dishwasher was broken but there was problem with kitchen drain. Robert came on time and had to correct the bad plumbing job done by previous owner (which also was leaky) as well as correcting the waterline to the sink and snake the drain. He explained things step by step and recommended only required service. I learned so much from him and that was a great help since it is first time for us to own a house. He was great! But then I had another problem later that my floor drain in the basement was backing up water in my finished basement. Robert came back to resolve the problem quickly. He had to find the hidden drain (previous owner of the house hid the drain under the laminate flooring) and clean out the debris in the drain. There was so much debris that water from the furnace was backing up. I also got the camera inspection of the drain and cleaning of the drain as well. Robert saved my day. I am glad that I found a great plumber whom I can trust. Thank you, Robert!
Answer from pro:
Hi Sy, we thank you for taking the time to share your positive experience with our company. We are very pleased to hear that Robert was able to assist you and that you received excellent customer service. We thank you for choosing DrainCom!
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Nov 2014
Toilet Replacement
Great service. Quick response to our inquiry and Rob was very helpful. Even helped with another minor issue we had. He walked us through everything he was doing to make sure we were happy with the results. We will use DrainCom for any future plumbing projects we have.
Answer from pro:
Thank you Jonathan! We're glad to hear Rob was able to fix your plumbing problem. He is very experienced and very knowledgeable and we are happy to have him as part of the DrainCom team.
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Nov 2014
waterline replacement
City came to my house with meter replacement program and told me what i have to replace my waterline before they can install new meter. Called draincom and next day technician Slava came and provide me detailed estimate. Crew was extremely clean and job was finished in same day. Highly recommend draincom
Answer from pro:
Thank you Angie! We appreciate you taking the time to write a review, your satisfaction is our goal. It was a pleasure working for you and hope we can help you in the future if any other plumbing or drain concerns arise.
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Nov 2014
Sewer pipe replacement
Replaced old broken sewer pipe from inside and beneath our basement floor to city pipe in front lawn. Quick response, knowledgeable, fast work, good cleanup, excellent results. Great job! Will use again.
Answer from pro:
Thank you so much for your kind words. Our staff are very diligent with customer care and relations and we are extremely happy that you are so grateful! We look forward to working with you in the future.
Reply created 8 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Oct 2014
Sump pump and weeping tile installation
Once again, DrainCom came to our rescue with outstanding service and excellent work. Vlad and Oleg did a great job installing our sump pump and weeping tiles. Always friendly, professional and on time.
Answer from pro:
Thank you! We always appreciate feedback from our customers. We are glad to hear that you were pleased with the quality of work Vlad & Oleg provided you. Thank you for choosing DrainCom, we appreciate your business!
Reply created 8 Dec 2014