Drain Com reviews (874)

My elderly mother was having drainage issues in her basement. Draincom was of 3 companies I called to get an estimate. They were not the cheapest but I felt comfortable dealing with there representative ( Stuart ) They pit a big hole in the front garden and had the pipe working very quickly. There was some sewage waste on the basement floor and the guys were kind enough to clean it all up and wash down the floor. Stuart also fixed up a bathroom sink that wouldn't drain properly. Highly recommended.

I saw some water stains on my hallway ceiling that was above my daughter's bathroom. I reached out to DrainCom and Rob, the plumber, came to look at it. He spent over one hour with me looking at the shower and toilet and exploring the plumbing stacks in the basement. His initial recommendation was to put some silicon around the plumbing fixtures in the shower as well as the toe tester. He suggested that we continue to use the shower and see if that fixes the problem. He did NOT charge me for any of his time or the sealing. I found Rob (and have found others at Drain Com) to be honest and reliable. They do not do work for the sake of it and will give you an honest assessment based on the expertise. Rob looked at some other plumbing issues and recommended I leave it alone unless it becomes more serious. I will continue to use Drain Com for all my plumbing, drain and waterproofing needs.

I was having water issues in my basement (external waterproofing was previously done). Stuart came promptly, assessed the situation and offered his honest opinions. Not only is his knowledge base extensive but he was clear and concise with his explanations. After interviewing a few more companies I decided on DrainCom. His crew was timely and kept the basement clean after the job. I decided to replace the lead supply water pipe as well but despite the additional work order the job was completed in 2 days. To date the basement is dry. Thanks again Stuart BW

Rob was very helpful and diligent while he was in our home. We had several things to take care of (2 leaky faucets, 2 plugged drains and a new faucet to install) and he worked very hard to complete the jobs as quickly as possible without compromising quality. Rob was also very willing to give advice on things that he was not working on for ongoing maintenance and problem prevention. The work was far from cheap, but the results are very good. We would certainly call Rob back for our future plumbing needs.

We were very happy with the service we received from DrainCom. The lead project manager who provided the quote was great, told us exactly what needed to be done. They showed up on time and when they said they would and got the job done efficiently. Everyone we dealt with was courteous and professional. We also appreciated the follow-up from Robert once the job was completed. We would highly recommend DrainCom to anyone who needs to install a back-flow valve.

Had Draincom come to my property in Oakville as the drains were really stinky. Stewart arrived and quickly assessed the problem as a misplaced sewer under the driveway. They came the next morning and had it all fixed up by the end of day. Great service start to finish.

Had a shift in my sewer pipe at the foundation which was causing problems.I contacted Draincom and they sent a guy, whose name was Carl, over that same day. He sent a camera through the pipe to confirm the problem.We agreed on a solution and a time to fix the problem.Two young guys by the names of Vlad & Oleg showed up at the set time. They put down drop sheets to contain any mess. They were very polite and did a great job. When the work was complete they cleaned up everything. I was happy with the work they did.

Draincom actually helped me out twice. First time was in Feb when the first snow started to melt, and the water leaked inside to my basement, and again this fall when I wanted to waterproof the other side of my house. Slava came promptly and gave a competitive quote and was really impressed. I met with another waterproofer, and they recommended the waterproofing to be done indoors, which would have involved gutting up my finished basement. So glad I got more quotes and worked with Draincom. About the work: In Feb they called for locates (gas lines location, etc), and came on time. These gents were digging up frozen dirt in the middle of Feb, worked diligently, and was responsive to my questions. Same deal in the fall. The best thing about them? Clearly they take pride in their work, since they're willing to stay longer to help clean up any mess they may have made. And in regards to the follow up? In spring when the dirt had compacted more and gradient was gone, I gave Draincom a call and they promptly came to fix it up.

Draincom was extremely professional when I called. They gave me a window time for my appointment, then called me before that window to give me an exact time. Rob, their plumber, showed up on time. He was extremely professional, friendly and knowledgable. He warned me about some potential issues we might have but went out of his way to do everything to prevent the damage. He did an amazing job and made sure I was extremely happy before he left. The charge for the job was very reasonable. I strongly recommend them and I will use them again.

Just want to say thank you again to these guys I don't like to have to phone them but when I need them they always come through with excellent work. I had a leak in my waterline outside which meant it had to be changed Karl came out and gave me a fair price and they started the next day. As always Karl and his team where great and they did and excellent job. Thanks again guys :)