Drain Com reviews (876)

We hired DrainCom to remove our old basement floor, put in new drains and a weeping tile system, and pour a new concrete floor. Our sales representative Slava was punctual and helpful with our requests. The team showed up when they said they would, and tried to minimize the mess and disruption to our home. Peter, the team leader on the ground, was lovely to deal with. We would absolutely recommend them to anyone else.

I would like to commend Les at Draincom for the excellent work he did repairing my plumbing. Previous work by another contractor to establish an enclosure housing my washer/dryer resulted in water leakage everytime the washer was used. Les found the problem, and explained the steps needed to repair the faulty system. Once completed, we tested the washer--no more leaks! Thank you!

We received several quotes for water proofing and Draincom's was the most reasonable and were impressed that they took the time to explain the work to be performed, the pros and cons of various alternatives and the timing of the work to be performed. The Draincom employees showed up on time, were thorough, and cleaned up after themselves. I would definitely use Draincom and specifically Levgenni for any future work.

Excellent customer service, professional work and communication by Draincom. Draincom made this job a breeze for us by getting the permit, scheduling and executing the work, arranging the inspection and tidying up after the job. Very professional and friendly. Thank you Slava, Levgenni, Alex, tech specialists and office staff. The cost was less than the Home Service Club. I expect I will use them again in spring on another job. Excellent 25 year guarantee too.

We used Draincom to waterproof our basement from the inside. We found the whole process to be flawless and professional from start to finish. Their sale associate did not try to upsell us but was very forthcoming and honest, they obtained a permit for us before starting the job and once here, the job was done in three days, they were incredibly clean, hard working and accommodating to the point that they accommodated our baby's nap schedule. They then helped us fill out our form to submit to the city for reimbursement of funds. All in all, they were a pleasure to work with and I highly recommend them.

I have had drainage issues with my kitchen sink for 3 years, and decided, based on my sisters' recommendations to call Draincom. I received excellent service from Rob M. He was punctual, helpful, neat and he explained things clearly. It was a very positive experience.

We live in an area that has a lot of ground water and a high water-table. We had an internal weeping tile system put in with a sump pump and back water valve. We received several quotes many of which were extremely high. The team was extremely courteous and did a wonderful job. We had some difficulties scheduling the inspector for the backwater valve, Ievgenii was so helpful and accommodating returning several times to meet the inspector.

17 Dec 2013 I was very impressed with the prompt and professional service provided by DrainCom. It started with a bad smell in the basement, and after a quick and thorough investigation by Eugene, it was determined that my sewer system was plugged and needed a power wash. (Previous to this I had called a competitor who was unsuccessful in diagnosing/solving the problem and furthermore was charging me an unreasonable additional charge for each step he was taking with no guarantee to solve the problem – I sent them home after watching the technician struggle with removing the toilet.) Subsequently, I was referred to DrainCom by my wife (turns out she used them three years ago and apparently they had done an outstanding job in solving a wet basement problem …including providing the lowest quote). In trying to solve our present problem, Eugene clearly outlined the required corrective action, provided a totally reasonable quote virtually on the spot, and was able to have a crew work on it right away. For each of the three job actions, the supervisor and workers were extremely punctual, courteous, very focused on their work, and diligently cleaned up after their work was completed each time. I was truly impressed by the work ethics displayed by Eugene and Slava as well as their team, including the office administrative staff that promptly arranged for the permit and inspector in minimum time. Because of their professionalism , dedication to solving the problem at lowest cost, and ensuring complete customer satisfaction, I would highly recommend DrainCom to anyone.

We obtained a few quotes for exterior water proofing and backflow valve installation. Draincom had the most competitive quote. Slava explained all of the work that was going to be performed. They started the work on time and their crew was very professional. Salva and Ievgenii were always available to answer questions by phone. They are very accommodating and patient. They put the customer first. I highly recommend them.

DRAINCOM replaced our main water service line from galvanized to copper pipe. They also inspected our sanitary and storm sewer lines, and performed a power flush to remove several blockages and debris. • They were reasonably priced (lowest of 3 quotes) • Friendly, courteous, explained everything they were doing • On time • Did a fine job and I would use them again, as well, as recommend them to others • A special thank you to the singing plumber (sorry, I can't remember his name), and to Ievgenii and Vlad for going above and beyond to make sure the job was completed to our satisfaction—Mike Holmes would be proud of them-they did the job right the first time