Drain Com reviews (873)

Excellent customer service, professional work and communication by Draincom. Draincom made this job a breeze for us by getting the permit, scheduling and executing the work, arranging the inspection and tidying up after the job. Very professional and friendly. Thank you Slava, Levgenni, Alex, tech specialists and office staff. The cost was less than the Home Service Club. I expect I will use them again in spring on another job. Excellent 25 year guarantee too.

We used Draincom to waterproof our basement from the inside. We found the whole process to be flawless and professional from start to finish. Their sale associate did not try to upsell us but was very forthcoming and honest, they obtained a permit for us before starting the job and once here, the job was done in three days, they were incredibly clean, hard working and accommodating to the point that they accommodated our baby's nap schedule. They then helped us fill out our form to submit to the city for reimbursement of funds. All in all, they were a pleasure to work with and I highly recommend them.

I have had drainage issues with my kitchen sink for 3 years, and decided, based on my sisters' recommendations to call Draincom. I received excellent service from Rob M. He was punctual, helpful, neat and he explained things clearly. It was a very positive experience.

We live in an area that has a lot of ground water and a high water-table. We had an internal weeping tile system put in with a sump pump and back water valve. We received several quotes many of which were extremely high. The team was extremely courteous and did a wonderful job. We had some difficulties scheduling the inspector for the backwater valve, Ievgenii was so helpful and accommodating returning several times to meet the inspector.

17 Dec 2013 I was very impressed with the prompt and professional service provided by DrainCom. It started with a bad smell in the basement, and after a quick and thorough investigation by Eugene, it was determined that my sewer system was plugged and needed a power wash. (Previous to this I had called a competitor who was unsuccessful in diagnosing/solving the problem and furthermore was charging me an unreasonable additional charge for each step he was taking with no guarantee to solve the problem – I sent them home after watching the technician struggle with removing the toilet.) Subsequently, I was referred to DrainCom by my wife (turns out she used them three years ago and apparently they had done an outstanding job in solving a wet basement problem …including providing the lowest quote). In trying to solve our present problem, Eugene clearly outlined the required corrective action, provided a totally reasonable quote virtually on the spot, and was able to have a crew work on it right away. For each of the three job actions, the supervisor and workers were extremely punctual, courteous, very focused on their work, and diligently cleaned up after their work was completed each time. I was truly impressed by the work ethics displayed by Eugene and Slava as well as their team, including the office administrative staff that promptly arranged for the permit and inspector in minimum time. Because of their professionalism , dedication to solving the problem at lowest cost, and ensuring complete customer satisfaction, I would highly recommend DrainCom to anyone.

We obtained a few quotes for exterior water proofing and backflow valve installation. Draincom had the most competitive quote. Slava explained all of the work that was going to be performed. They started the work on time and their crew was very professional. Salva and Ievgenii were always available to answer questions by phone. They are very accommodating and patient. They put the customer first. I highly recommend them.

DRAINCOM replaced our main water service line from galvanized to copper pipe. They also inspected our sanitary and storm sewer lines, and performed a power flush to remove several blockages and debris. • They were reasonably priced (lowest of 3 quotes) • Friendly, courteous, explained everything they were doing • On time • Did a fine job and I would use them again, as well, as recommend them to others • A special thank you to the singing plumber (sorry, I can't remember his name), and to Ievgenii and Vlad for going above and beyond to make sure the job was completed to our satisfaction—Mike Holmes would be proud of them-they did the job right the first time

Carl from Draincom came today and helped me by converting a sink drain into a drain pipe that can be used for a washing machine. He was on time, friendly and professional, and I will definitely call draincom again for any future plumbing needs. Thank you!

The team at DrainCom were excellent. We consulted for a few estimates and found theirs to be of the highest quality with a very reasonable price. Serge in particular was quite helpful and more than willing to make extra visits both before and after the job was complete to answer our questions or correct any outstanding difficulties. When demolishing our rear porch to begin externally waterproofing the wall, we found an extra window of which we'd been unaware, the DrainCom team added in the extra window well needed, charging us only a small amount for the added parts needed. Similarly, Serge made two visits to our house after the job was done to ensure everything was satisfactory. If you have the option, dealing with Serge in particular is a delight as he gives straight answers and takes clear pride in ensuring a job well done.

Alex and Tadek did a very good and clean job replacing my water service line. They worked through difficult circumstances including very hard ground, tree roots and cold weather, but they managed to do very professional work nonetheless. They re-installed the water meter in a much more convenient position in the basement, did a nice job patching the slab and made very little mess. I would hire these guys again in the future no doubt. Their pricing was also much better than the other quotes I received, yet there was no sacrifice in workmanship.