Drain Com reviews (876)

We were aware of DrainCom from various satisfied neighbours so called them when we had a minor basement flood. Everyone we have dealt with has been respectful and committed to excellent customer service. The quote was handled promptly and professionally, the crew hard working and the clean-up completed in a satisfactory manner. A positive experience.

We had a fun surprise on Wednesday - water pouring down from over our furnace from inaccessible pipes that had been built over by the previous owner's awesome installation furnace crew years ago. Long story short I had to find someone to remove the ductwork. Les from Draincom came over at 2 and did the repair right away. He was very friendly and took the time to discuss the situation with me. He also replaced one of the old shutoff valves that was leaking. After I noticed some new weird pressure variance issues with the hot water that had not been there before, he came back today and replaced the second old shut off valve on the hot water which seems to have corrected the issue (in my initial trouble-shooting I was turning on and off these old cheap valves which may not have been touched in 20 years or more, which likely caused a but to come loose). So I found Les very responsive and he had a proactive and friendly attitude.

Corey Costello was very knowledgeable and provided us with all the information we needed. She had the Project coordinator at our house the same week to review the work required and give us an estimate. The workers arrived an time and completed the work on schedule. They have to return when the weather is warmer to dig and install an external pipe for the water overflow. Corey will be providing us with all the documents required by the city of Mississauga. We have recommended Draincom to neighbours.

I first reached out to DrainCom to get a quote for installing a back water valve and addressing sump pump issues I was having. Carl came out within 24 hours to meet with me and listen to my concerns. I found him very knowledgeable and professional and he provided me with a quote and also said he would help me with the city rebate. When I compared his quote and service with other providers, I was very impressed with the professionalism, support and fees. The team consisting of Ievgenii and his crew showed up on time when they said they would. We found out that the back water valve needed to be installed in a different place and would require us to move out furniture. At the same time they found a cracked pipe under the floor in our basement and provided me with a quote that was reasonable. The crew came back on Saturday at the time they promised and proceeded to do the work. In completing the back water valve installation we found water in the basement which was due to improper waterproofing done by a prior contractor. They provided me with another quote and repaired two walls to address the waterproofing issues. At all times the team was courteous and clean. They did a fantastic job and Ievgenii showed up several times to supervise the work. It was a stressful time for us and they worked around my schedule so that the noise was least disruptive during my working hours. I work from home. I definitely recommend this company to anyone and will use them again. They were punctual, did what they promised and cleaned up.

My daughter flushed small tissue pack in plastic wrap which caused blockage in powder room. The toilet was overflowing, water first dripping through the floor to basement, a few moments later it was like a shower there. I was at a loss. It was after 6 pm. I frantically started calling local plumbing companies but they charged huge amounts just to go out. I was shocked as the local plumbing company I was calling was just 5 minutes drive from us. More than that, none was available at such an hour and most Toronto companies did not service Milton. My friend advised me Draincom. She used them for different plumbing issues in their house and liked their service. Their technician Rob was in Mississauga area and it did not take him long to come over to Milton. One hour later we were saved. He gave us a call while on the way and advised to shut off water. He was very professional and courteous, unplugged the blockage and took time giving answers to all the questions we had. Their magnet is now on my fridge and I highly recommend this company to all my friends and everybody else.

Hi guys I had called draincom as I was buying a house and wanted to check out the drainage. The office was so accommodating as I had a small window in which I needed them to do this inspection within the time I was having my home inspection. They sent me carl mc dowell and what a pleasure it was to have this guy. He was highly professional and knowledgable and made sure I understood everything. Luckily for me the drainage looks good and I even have the video to prove it. The same night he emailed me all the video so I could have it for my records. Thank u draincom and especially carl for being so professional ad I will recommend you to all my friends and family Thank you

Very professional, friendly service - from the mend doing the work to the ladies in the office. They even take care of obtaining the city permit for you and providing you with the forms to complete for a city rebate. I gave 4 stars because when the city got around to our rebate application, the city discovered our permit wasn't closed. A final inspection was required. Having said that, I notified DrainCom and they were courteous and prompt about rectifying the situation. They dealt with the city and called the inspector and arranged for an inspection in short order. They even arrived to ensure the inspection went well. All the while, DrainCom kept me in the loop of what was happening. I would not hesitate to recommend them (and, in fact, have done so to a friend with a leaky basement). Thank you Cory, Nina and Ievgenii.

First thing I would like to say is thank you to the girls in the office for always being so helpful and a special thanks to Alex and his crew for doing such a great job and carl mcdowell for always being available when I needed him. I appreciate that u guys could come and do the job in such harsh conditions and I'm very impressed how u managed to do the job so cleanly and professional even tho it's minus outside. Thank you soo much and now I look forward to the big melt so I don't have to worry about a wet basment anymore Thank u draincom

We had a flood in our basement from the heavy rain storm in the summer.  Our Insurance Company told us if we wanted to stay insured by them we had to install a back ware valve. So we got a bunch of quotes.  DrainCom was the best.  They got the permit for us, they arranged the inspection, they even filled out the technical stuff on the city subsidy forms for us.  It was such a relief.  They made the end of such a traumatic experience simple and easy. 

We had an awful smell in our basement, after some investigation we found water in our sump pump (that wasn't being pumped out) and water sitting in a drain. I called Draincom since they installed all of our drains and waterproofed our basement. Once again, they did an amazing job. Excellent customer service! Carl McDowell was the Project Coordinator who has sent. He discovered the problem on city property, but checked to make sure there were no other issues with our property drains. There was a small issue with our sump pump, and they should be back tomorrow (after the City comes) to fix it. Carl was polite, considerate and caring. Hopefully we won't have any other plumbing issues in the future, but if we do, we will be calling Draincom. Thanks Carl! Thanks Draincom!