Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2014

    Clogged drains and leaky faucets

    When my kitchen sinks backed up late last night, I thought I was in real trouble as we don't have a regular plumber - until now. What luck that I called WaterWorks Plumbing. Natasha arranged for LARRY to arrive within two hours. Once he was here, we also had him change our bathroom faucets to give us better water flow, and change the shower faucet that had a broken temperature control. Larry was fast, a pleasure to have in the house, did a very clean job, was very knowledgeable, explained what he was doing and the best thing is - all our plumbing issues were fixed, because of our clogged kitchen sinks. The Water Works and Larry will now be our regular plumbers when we need one.

    Answer from pro:

    Hi Beverley, thank you for the awesome review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 30 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2014

    Toilet Repair

    We had 2 toilets with issues that needed to be looked at. One needed a new flange and gasket and the other needed a new flushing system. Michael was able to come over, give an estimate and then do the job all in one afternoon. Within 2 hours, all the work was done and the house feels like it's back to normal. Michael let me watch him work and he explained everything he was dealing with on our two toilets and was very professional and polite. I couldn't be happier with Waterworks! Thanks again!!!

    Answer from pro:

    Hi Luigi, getting your house back to normal is our first priority, we are so glad that your are pleased with our service. You review just let us know that we are doing everything absolutely perfect. Thank you again from all of us at Waterworks Plumbing and Drains Inc. Have an excellent day.

    Reply created 30 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2014

    Toilet Leak

    Had a toilet leak from the washroom, called Waterworks based on the Homestar reviews. Michael was very pleasant and helpful, I will definitely use Waterworks for any future plumbing work.

    Answer from pro:

    Hi Yien Quan, thank you for the great review, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider should you need us. Thank you again from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 30 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2014

    Clogged Kitchen Drain

    My kitchen sink was very clogged so I called Waterworks. They were gracious enough to come on the same day. Michael was very professional, polite and experienced and got my sink unclogged in under an hour. When my credit card got declined Michael let me to wire the funds though an e money transfer. He made sure I was completely satisfied with the work. The experience was hassle free and not stressful from the moment I made the appointment. The only complaint I have is the cost to unclog my drain was a bit on the high side. Despite that, I would still highly recommend Waterworks.

    Answer from pro:

    Hi Kerry, thank you very much for the excellent review. Honest and high quality work may seem like it cost a bit more but in actually it really cost much less, for reason such as other company don't even show up or sometimes the ones that do end up having to excavate and dig and compound the problem. But we are glad we were able to get you a really good solution. Thank you from all of us at Waterworks Plumbing. You know you can also count on us.

    Reply created 30 Apr 2014
  • Review from Stephanie
    Rating: 5 out of 5
    Review left on 21 Apr 2014

    Plumbing

    We've used water works as our go-to plumbers for five years now, and they have always been fantastic. They arrive on time, keep me up to date with cost, and are generally available very quickly if required. Today, we had Michael come over and check out a valve, which he tightened to stop the leak, and made a recommendation to replace it in the fall. Highly recommended if you need a plumber.

    Answer from pro:

    Hi Stephanie, thank you for taking the time to write this review, we really appreciate it and your continued loyalty to our company. We look forward to serving you in the future. Thank you again from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 30 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2014

    Sink and Tub repairs

    My tub and sink had problems draining the water. I also needed to replace my shower divertor. I had a free inspection with Waterworks so I called them in. My problems were fixed immediately. I was given a top quality draining product to help with my drainage problems. Though a little pricey, I highly recommend them.

    Answer from pro:

    Hi Tobi, thank you for the great review and your continued loyalty. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from us at the Waterworks Plumbing and Drains Inc.

    Reply created 2 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2014

    drain repair in laundry room

    Once again fast, courteous, reliable service from Larry V. Who could ask for more? My thanks to Natasha, as well, for coordinating the logistics.and following up on the repair. This was the second time I have used Water Works.

    Answer from pro:

    Hi Larry, thank you for the awesome review. We are happy to help in anyway we can and glad the problem is resolve. Our priority is making sure your have the best experience with anyone you have ever dealt with. Thank you for your continued loyalty. It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 2 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2014

    Clogged toilet

    The company was fantastic from start to finish. Wonderful service on the phone with accurate timing updates. A friendly, efficient and knowledgeable plumber arrived exactly as promised and the job was completed neatly and quickly. Very highly recommended - will certainly use this company again.

    Answer from pro:

    Hi Rak, thank you very much for taking your time and posting your review here on Homestars. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to working with you in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 2 May 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Apr 2014

    Leaky Faucet

    I had occasion to call WaterWorks due to a couple of leaky faucets (bathroom tub and sink). I don't pretend to be the most handy guy in the world but I suspected that changing the cartridge would solve the problem. A friend and myself had a look but couldn't quite figure it out so made the call. I was informed that the cost just to come and diagnose would be $60 reimbursed shoud we choose to have the work completed. Fair enough, I wouldn't expect them to come for free. After taking a look, we were informed that indeed the cartridges did need replacing and that the cost in total would be $630 tax included. I wasn't exactly sure what was involved to do this or the cost of the cartridges but this seemed rather high. After pondering for a few minutes we decided to not get the work done and get a second opinion. After the fact, I did some research on the cartridges and found that I could get them at Home Depot for $30 per cartridge. When I went to the store, they actually gave them to e free of charge! I guess there is a lifetime warranty on Moen faucets. I then called a friend/contractor to see if he could help. In the end it took him 15 minutes to get both faucets done. I'm not quite sure why Waterworks felt the need to charge $630 for this service. I do understand everyone needs to earn a living but that's ridiculous. I could even understand a 2 hour minimum charge but their estimate was way out of line. This was short sighted of them as they have lost any potential future business.

    Answer from pro:

    We at The Water Works Plumbing Inc. provide first class professional services to our customers. While we are disappointed to hear that you feel that you were over quoted, I can assure you that in order to complete the required work properly diagnose, fix or replace two faucets it would take far in excess of the 15 minutes you had indicated. The Water Works Plumbing Inc. take the requisite time to do a thorough analysis of the problem and then provide our customers with recommendations. Thus, you would not have had to waste half a day running to the hardware store picking up some inexpensive/free parts that unfortunately may cause you more problems in the future.You Can Expect All the best from us! The Water Works Plumbing & Drains Inc

    Reply created 2 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2014

    shower REPAIR

    Chronic problem with our shower - driving us crazy. Jamie came from Waterworks, and very quickly and professionally made the necessary changes - very pleased with their work - first time in 5 years that our shower works properly!

    Answer from pro:

    Hi Kirsten, thank you for the great review. We are happy to be of service to you and have your shower fixed and working. We really appreciate your business and the opportunity to help you. We are here if you need us, we are just a phone call away. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 2 May 2014
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