Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2014

    Replace Laundry taps & hoses

    Service on Apr 28/14, Natasha was excellent to deal with on the phone. She called when plumber was on his way with a picture email who was attending. Michael came along with an apprentice leaning the business! Both were very professional, all costs and choices were given up front. Work was expertly completed and complete clean up was done afterwards! All discounts honoured, no problem now that a few weeks have past, no more leaking! Nice installation of new taps and hoses. Thank you for your top notch service WaterWorks & to Michael and Natasha! We were also impressed with your apprentice, sorry did not get his name!

    Answer from pro:

    Hi C & R Gale, thank you for the awesome review. It was a pleasure working for you and have your plumbing problem all resolve. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc. P.S. Richard was our apprentice.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2014

    repiping and new toilets

    I was fully informed about costs and policies. Michael came when he said he would and communicated clearly what the problems were and what options were available to resolve them. Follow up was done at my convenience at no extra charge. Work was done efficiently and there was no mess left behind. I was impressed with the reliable service and clear communication throughout the process.

    Answer from pro:

    Hi Carol, thank you for the wonderful review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. . We are always here should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2014

    Water lines installation

    The customer service and the plumbing service were both excellent. Natasha called to let me know when the plumber was on his way and even sent an email with an identifying picture of him. So that was nice. Larry V was both nice and professional. He quoted me a price before he began and stuck to it. He explained things clearly and quickly set to work and finished the job. This was my first time using a plumber's services. I am relieved that I know a reliable plumber to call next time!

    Answer from pro:

    Hi Melanie, thank you for taking the time to write this fantastic review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2014

    Leaking Hose Bib (Frost Free) into Interior

    Larry at Water Works did an excellent job at diagnosing & fixing our problem. He replaced a defective frost-free hose bib which was leaking into our basement. This was a tricky job. Thanks to both Larry and Natasha for their excellent customer service.

    Answer from pro:

    Hi New home owner, thank you for the great review. It was a pleasure working for you and we are glad that your plumbing problem is now resolve. We are just a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from James - Vaughan
    Rating: 5 out of 5
    Review left on 6 May 2014

    Sink not working, Master on-suite

    Called waterworks again as we had a sink in our on-suit which never worked since we moved in (7 yrs back). First off Natasha called to confirm, and also sent a confirmation email with the plumbers picture and some info. Best service by a company thus far and we haven't even had the plumber over yet! She also asked if my wife will be alone, and comfortable with being there with a male plumber. She also asked about pets or children which could be an issue. Great service upfront, I have to say! We tried everything. Larry came and gave us the price up front, then got to work. Within less than 2 hrs, the drain was completely clear, snaked down to where it meets other pipes. Turns out that it was connected to the master tub, which had pipes full of grout from the contractors before. Larry did the job quickly, and professional, and charged what he said. he also explained the problem, and showed us. This is the 7th or 8th time using waterworks, and once again we are completely satisfied. Their number is on our fridge. Will be using again.!!! I highly recommend them.

    Answer from pro:

    Hi Jamie, thank you for the awesome review and continued loyalty. It is always a pleasure working for you and we look forward to working with you in the future should you need us. Glad to know we are permanently on your fridge. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2014

    drain cleaning

    Ashley at the office and Larry the plumber both provided pleasant service. They responded quickly after the second call (my wife left a message at 8 in the morning and perhaps they were just getting to it when I called around 10). A visit was scheduled between 12 and 4 the same day and I received a call at 12:30 that Larry was on the way and would arrive within about 90 minutes. Actually, he was there within about 30 and worked quickly and cleanly to remove the drain blockage. He provided some hints about keeping it clear and left a clean worksite. It was not an easy fix, as I had tried various things and Larry did too before coming up with an approach that worked to reach the blockage. Plumbing is often expensive, but well worth the money when the job is done so quickly and well. I give this a high rating. Thanks Ashley, Larry and team.

    Answer from pro:

    Hi Donald, thank you very much for taking your time and posting your review here on Homestars. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to working with you in the future. Thank you from Larry and Natasha and the Waterworks Team.

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2014

    Diagnosed and fixed a broken outdoor pipe

    We had two issues which caused leakage under our kitchen sink, which was quickly diagnosed by Larry. There was a rubber piece which was installed incorrectly under the sink (instead of on top), and the pipe leading outside to the backyard wasn't soldered. He had very good advice and was very pleasant to have in our home. Although it wasn't cheap, I would not hesitate to get Larry to come in again as I trust his workmanship and knowledge.

    Answer from pro:

    Hi Hng, thank you very much for taking the time to share your review. You can always expect a high level of quality service and timeliness. It will be our pleasure to serve you anytime should you need us in the future. Thanks from our family to yours.

    Reply created 2 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2014

    toilet repair

    Our toilet stopped flushing. We called waterworks as we had a good experience with them before. they came right on time, hold us what they were going to do and did it efficiently at a fair price. Thanks to Larry for great service

    Answer from pro:

    Hi Kevin, thank you for the great review and the continued loyalty. We are happy to help resolve your plumbing problem. We are always just a phone call away. Thanks from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 28 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2014

    dishwasher replacement

    WaterWorks was the only one of four plumbers in Toronto who called back, and actually completed a job. The previously three I called either didn't call back after initially talking to them, or simply didn't show up, and subsequently didn't answer calls. Comparing to this low grade of professionalism would make any normal company look good, but WaterWorks additionally called several times to touch base with me (while a delegate of mine was handling onsite liasing) to ensure the plumber arrived (early!), and completed work on time and to my satisfaction. The cost was higher than I would have liked, but the service was great, and for time-sensitive repair needs, this was key.

    Answer from pro:

    Hi Jeff, thank you for the great review. We really appreciate your business and the opportunity to help you.We like to keep our customer informed and give the best recommendation we can. We look forward to being your plumber in your new home. Best wishes from Natasha and Michael at Waterworks Plumbing and Drains Inc.

    Reply created 28 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2014

    Repair of leaking toilet gasket

    Great and speedy service! I discovered the problem and someone was able to attend to the problem within a few hours. The whole process was seamless! Starting with a very professional administrator who efficiently and competently evaluated my needs and then scheduled a plumbing technician to attend to my problem at the earliest opportunity. I was also very impressed by the initiative shown in forwarding me an email detailing who would be coming to my property as well as a picture of that person (very impressive idea). I was then advised that the plumbing technician was on his way and an approximate time span within which he would reach my property. The plumbing technician himself was efficient, polite, professional and provided a clear explanation of what had to be addressed, how and the cost of same (presenting a binder with a clear breakdown of costs – very impressive and important for the customer – transparency is everything to a customer seeking services). Overall, a wonderful job and experience. This was my first experience with ‘the WaterWorks’ and I will definitely use them again!

    Answer from pro:

    Hi A. Gozlan, thank you for the amazing review. Its a real joy reading your review. It was pleasure serving you from start to finish and we look forward to being there should you need us. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 28 Apr 2014
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