Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2014

    Frozen Water Pipe

    Right from the first call we made to Roseta at Waterworks we felt really well looked after. Larry came in less than 24 hours and was very professional. We reviewed the problem and walked us through ever step of what he was going to do before he quoted us. Larry gave us the price and upon OKing it was ready to tackle the frozen pipes immediately. Once the job was complete Roseta followed up to hake sure the service was to our liking. In a world where bad service interactions are common it was nice to feel well looked after and respected while having a job like this done.

    Answer from pro:

    Hi Dominic, it was a pleasure reading your review and we are grateful for that. We are glad we were able to fix your problem. We are pleased that you describe our service accurately as we came prepare to fix the problem. We are always here should you need us.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2014

    Frozen Pipes

    Woke up this morning to frozen pipes. Because we're on the priority program, Larry from Waterworks arrived very quickly. He diagnosed the problem and fixed the issue within an hour. As usual, Larry was very friendly and knowledgeable. Price was also very reasonable.

    Answer from pro:

    Hi Jason, thank you for the great review and your continued loyalty. We are glad to help thaw your pipes and as you can see how helpful the priority program is in an emergency situation. We are always here should you need us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 24 Jan 2014
  • Review from Richard KF
    Rating: 5 out of 5
    Review left on 3 Jan 2014

    Leaky Shower

    Michael was professional and his knowledge and experience was evident in his manner and recommendations. He provided options and the associated costs was able to save me an additional $100 on the information he provided. He arrived in the service time window and at all times, there was constant communcations to inform me of their delayed arrival due to a situation based on the cold weather.

    Answer from pro:

    Hi Richard, thank you for the great review. We are always here to help and provide a good and cost effective solution. It was a pleasure working for you and we do look forward to work with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2013

    Blocked Drains

    I just wanted to thank WaterWorks for their prompt and efficient service. Larry took his time, explained the problems and solutions, was courteous and a pleasure to deal with. Thank you for a job well done.

    Answer from pro:

    Hi Dorothy, thank you for the great review. We are happy to hear that you received great service. Great service is what we believe every one of our customers deserves. It was a pleasure working for you and we do look forward to work with you in the future should you need us. Happy Holidays from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 20 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2013

    Check leak in wall, install shut-off valves, check dishwasher hookup

    I called WaterWorks after reading the reviews on HomeStars. My original call was what I thought was a leak behind a wall. When Larry, the technician arrived, he immediately knew what the issue was (expansion), explained it to me, and mentioned it didn't need to be fixed. I then asked him to install shut-off valves in my kitchen and upstairs bathroom as well as check the dishwasher hookup, which the previous owner had covered with an old cloth and elastic bands. He explained that the hookup had an old valve and was leaking water when it was turned. He explained what work needed to be done and provided a quote before he began. He then quickly went to work and fixed all issues cleanly and promptly. Although I perhaps could have called around for a more competitive quote, I'm glad I chose WaterWorks. (The price I have listed includes their service plan.) Their customer service is outstanding, and Larry was very friendly, courteous and clean while in my home. If I had another plumbing job, I would call WaterWorks first.

    Answer from pro:

    Hi Chris, thank you for taking the time out of your day to do this review for us, we greatly appreciate it. Larry is always helpful and we like to explain to our customer the problem and the best solution. We really appreciate your business and the opportunity to help you. We are here if you need us, we are just a phone call away. Happy Holidays from us at Waterworks Plumbing and Drains Inc.

    Reply created 20 Dec 2013
  • Review from Colin
    Rating: 5 out of 5
    Review left on 18 Dec 2013

    Back water valve

    I contacted Water Works to ask for a competitive quote. From the start they were professional, prompt and conscientious. The estimate matched the end price. The staff right from reception through the work conducted in our home is first class. I highly recommend this firm.

    Answer from pro:

    Hi Colin, thank you for the wonderful review, we are glad that you pointed out that we always honor our quotes unless there is some unforeseen circumstance and for pointing out our high level of quality service we maintain from start to finish and beyond. We noted that you have a slight further problem with the drain in the office and also we will respond to you extra quickly also because you purchase our platinum protect plan. We are here if you need us. Thank you again from all of us at Waterworks Plumbing and Drains Inc. Happy Holidays! P.s thanks for the coffee.

    Reply created 19 Dec 2013
  • Review from Sas
    Rating: 5 out of 5
    Review left on 14 Dec 2013

    Kitchen faucet warranty call

    I recently bought a faucet from Water Works. I noticed that every once in a while, there would be a leak coming from the top. I called up Water Works and Michael was the technician. He came and figured out exactly what the problem was and said I didn't need to pay anything as I was still under warranty with them. I'm truly greatful in the work that Michael and his team do. They provide exceptional service and I would gladly recommend them to my family and friends.

    Answer from pro:

    Hi Sas, thanks for pointing out how great we warranty our services. Our priority is making sure your have the best experience with anyone you have ever dealt with. Thank you for your continued loyalty. It will be our pleasure to be of help to you or your family in the future. Happy Holidays from all of us at Waterworks Plumbing.

    Reply created 17 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2013

    Sewage back-up

    They provided a fast response and timely service. Everything was explained and they did a reasonable job with the clean-up and very good job with the outside digging and refill. Courteous as well and I am happy to recommend this company.

    Answer from pro:

    Hi June, thank you very much for using our service and pointing out that we are clean and thorough in our work. Thank you very much for your recommendation. Happy holidays from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 17 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2013

    Plumbing Sump Pump Replacement

    Michael and his Water Works team were quick and professional. They explained my options and pricing in an informative and respectful manner. I wouldn't think to turn anywhere else. Great Value!

    Answer from pro:

    Hi Paul, thanks for turning to us for your plumbing and drain needs. Your decision to replace your sump and back up sump pump are a smart decision. We are glad that you did and we feel confident that you would not experience any flooding issues from your sump pit. Thank you very much from all of us at Waterworks Plumbing and Drains Inc. Happy Holidays.

    Reply created 17 Dec 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2013

    Kitchen plumbing leak

    I had used Waterworks Plumbing before & was very satisfied. When I found the water under my sink, I called them and Michael came the very next morning. His work was done efficiently and for the cost stated. I'm very happy with the company & will recommend them to my friends.

    Answer from pro:

    Hi Julia, it was nice to work for you again. I am glad the repairs were very simple (just a few loose drain fittings). I wish everything was that easy. P.s don't forget the duck! Happy Holidays from us at Waterworks Plumbing and Drains Inc. Pps thanks for the great coffee!

    Reply created 11 Dec 2013
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