Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2274)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2014

    Plumbing

    After an incredibly bad experience with another organization which extended over two weeks, I was in need of a reputable and customer focused organization. A second component was the urgency of the situation as I needed service immediately. WaterWorks was my sixth phone call. While unable to guarantee same day service, Rose was pleasant and placed me on a standby list. Within 2 hours, she called me back to say that a technician was available. Tony arrived, was professional, pleasant and incredibly helpful in detailing what needed to be done and in completing the job in a timely fashion. I would highly recommended this company for their customer service and the level of professionalism displayed.

    Answer from pro:

    Hi Cassandra, thank you very much for the awesome review. We hear that often enough that company fail to provide good service or any service at all. That is what we are about. I am glad we were able to demonstrate a very high level of quality service to you and were able to solve your plumbing issue. We are always here if you need us. You can count on Waterworks.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2014

    Plumbing/water pressure

    WaterWorks was very professional. Natasha was very helpful over the phone and Michael came by our house as scheduled and provided very helpful advice not just in relation to the problem we were experiencing but other ways to improve our plumbing system. We would definitely use this service again and recommend it to our friends and family!

    Answer from pro:

    Hi Martina, Thank you for the great review. We are happy to help and give the best of advice to all our customers. It was a pleasure working for you and we look forward to working with you in the future if you ever need us.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jan 2014

    frozen pipes, burst pipe

    Pipes in my house were frozen. Thawing them revealed one had burst. Waterworks Plumbing sent someone in hours despite how crazy busy they already are with the ice storm. Larry Viau was professional, concerned and empathetic about my concerns over the damage, cost and repair upheaval. I used the company when it was Ready Rooter years ago and the are still as excellent as ever. Thank you!

    Answer from pro:

    Hi Aurumcalx, thank you for the great review. That's great to hear you use us many years back. We really appreciate your strong loyalty to us. We are glad to help you in the time of an emergency. Hopefully your pipes does not freeze again. Call us in the spring so we can find a permanent solution so that you do not have to experience this again, as there is always a risk that a pipe could burst and flood your house which is worse than a frozen pipe. We are just a phone call away.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jan 2014

    Dishwasher Removal

    Excellent service. Very professional and the contractor who did the work, Larry was very personable and knowledgeable. I would definitely use WaterWorks in the future and would recommend them to anyone looking for a plumber.

    Answer from pro:

    Hello Matt, thank you for sharing your positive experience here on Homestars. We have heard many great things about our service and we appreciate it. Great service is what we believe every one of our customers deserves. We look forward to assisting you with your plumbing/drain needs in the future.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from SC
    Rating: 5 out of 5
    Review left on 7 Jan 2014

    water heater leak

    A frozen pipe caused our tankless water heater to leak. We were without water, and Michael arrived quickly for a service call and immediately new what the issue was. He is very knowledgable and takes the time to explain the problem. Within an hour he got back to me with pricing, and was very helpful in answering my questions. Michael is also very honest in explaining all associated costs, in order to ensure the job is done correctly. I have used waterworks several times now, and will continue to do so.

    Answer from pro:

    Hello SC, thank you for the great review. We are happy to hear that you receive the information and service that you so deserve. We take pride in responding in a timely fashion and make our best effort to exceed customer expectations. We look forward to assisting you with your plumbing/drain needs in the future.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2014

    Minor toilet tank rebuild

    We had a minor toilet tank rebuild with Michael. Michael was extremely friendly, very organized, identified the problem immediately and fixed it very quickly and efficiently. I am very impressed by Water Works and will definitely use them again.

    Answer from pro:

    Hi Stephanie, thank you for the awesome review. It was a pleasure working for you and help resolve your plumbing problem. We are glad to be of any help if you ever need us in the future.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Jan 2014

    Plumbing

    The hot water temperature started dropping in my house. I called a few places and The Water Works were able to give me the earliest appointment. They charge 60$ to inspect, which is reasonable, it's also refunded if you commit to the work. They were knowable and came well equipped to do all the necessary work.

    Answer from pro:

    Hi Emil, thank you for your concise review. We are always ready to fix the problem right on the spot. It was a pleasure working for you and we do look forward to working with you in the future if you ever need us. Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2014

    Frozen Water Pipe

    Right from the first call we made to Roseta at Waterworks we felt really well looked after. Larry came in less than 24 hours and was very professional. We reviewed the problem and walked us through ever step of what he was going to do before he quoted us. Larry gave us the price and upon OKing it was ready to tackle the frozen pipes immediately. Once the job was complete Roseta followed up to hake sure the service was to our liking. In a world where bad service interactions are common it was nice to feel well looked after and respected while having a job like this done.

    Answer from pro:

    Hi Dominic, it was a pleasure reading your review and we are grateful for that. We are glad we were able to fix your problem. We are pleased that you describe our service accurately as we came prepare to fix the problem. We are always here should you need us.Thank you from Waterworks Plumbing and Drains Inc. (Don't forget the duck.)

    Reply created 7 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2014

    Frozen Pipes

    Woke up this morning to frozen pipes. Because we're on the priority program, Larry from Waterworks arrived very quickly. He diagnosed the problem and fixed the issue within an hour. As usual, Larry was very friendly and knowledgeable. Price was also very reasonable.

    Answer from pro:

    Hi Jason, thank you for the great review and your continued loyalty. We are glad to help thaw your pipes and as you can see how helpful the priority program is in an emergency situation. We are always here should you need us. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 24 Jan 2014
  • Review from Richard KF
    Rating: 5 out of 5
    Review left on 3 Jan 2014

    Leaky Shower

    Michael was professional and his knowledge and experience was evident in his manner and recommendations. He provided options and the associated costs was able to save me an additional $100 on the information he provided. He arrived in the service time window and at all times, there was constant communcations to inform me of their delayed arrival due to a situation based on the cold weather.

    Answer from pro:

    Hi Richard, thank you for the great review. We are always here to help and provide a good and cost effective solution. It was a pleasure working for you and we do look forward to work with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 24 Jan 2014
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