Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 May 2013

    Plumbing

    We have been dealing with a nightmare having water damage in our condo unit. Michael was professional, insightful and logical. He educated us on drainage and was patient to answer all our questions. We would 100% recommend this company. Thank you!

    Answer from pro:

    Hi LB, Waterworks would like to thank your for your review. Michael was happy to be of service to you and assist with any questions you have.We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.

    Reply created 3 Jun 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 24 May 2013

    Sump Pump Replacement

    I had a poor experience with this company. I needed my sump pump to be replaced. Larry from Water Works plumbing came over and quoted me $768 + tax. this is almost $900 after tax. So I quickly jumped on the internet and checked Sump pump prices on my lap top while he was writing up the quote on his pad. I saw prices from $125 up to $300+ I asked which sump pump do you install? Is it a plastic one for $125 or a nicer one for $300+ This checking the cost on the internet and asking what sump pump insulted mr. Larry V because he felt that I was being rude to him because I was questioning the price of $768+ tax being to high. I wanted to ensure that I was not getting a $125 plastic sump pump and paying $600+ for instalation. I felt this was prudent to ask for the type of pump I didn't feel there was anything wrong with it. So Larry said I don't need this and walked out the door and left. He was so insulted by me asking for model type that he couldn't stand to be in the house anymore. So Mike called me from the service dept. He tells me this. I quote "When you go to a restaurant and order a steak do you call up the butcher and ask how much the cost is? Do you go and find out the cost of the onion rings." I felt that was very rude. Because if I was out for dinner, and I was paying $50 for a steak dinner. I sure as hell want to know if my steak is Angus beef or Triple AAA or lower. So yes Mike I would want to know what type of steak I am eatting. He also told me that people trust us, when we give you a price that price is comparable. That's fine I don't dispute that. But I don't see why asking for what type of sump pump caused such an up roar and having the plumber get up and walk out of my house and refuse to talk to me. So if you want to go with Water Works, I suggest you never question the price. Never ask what type of materials they will be giving you, just accept whatever they tell you and shut up and all will be good. If you question anything, you risk the plumber walking out in a hissy fit and not doing the work. I am still shocked that this happened today.

    Answer from pro:

    Dear Homestars readers, we left this persons home because of the abusive and aggressive behaviour directed at our plumber. No work was performed or any transaction took place. It is our policy to withdraw and not serve a client who clearly doesn't want our services. --- Thank you! to our loyal clients. Michael Yuffa ---

    Reply created 2 Jun 2013
  • Review from C
    Rating: 5 out of 5
    Review left on 16 May 2013

    Shower fixtures, toilet repair, water shut-off valve

    We've had ongoing issues with our plumbing throughout the house, and have had numerous repairs done over the years. Based on the outstanding reviews on Homestars, we decided to give WaterWorks Plumbing a try. We booked an appointment for a quote, and Natasha called us back right away. It's evident that she's very detail-oriented and loves her job. She scheduled our appointment and told us that she would call us an hour before the plumber arrived, and would send out an email with a visual of plumber (she did both of these things, as promised). After receiving Natasha's call and email the following week, Michael arrived at our home promptly, and was very professional right from the outset. He was able to determine some of our ongoing issues immediately, and outlined the potential costs so we could decide which repairs we wanted to concentrate on first. After some discussion, we elected to repair one of our toilets, put the fixtures back in our shower, relocate our main water shut-off valve, and fix another leaking water shut-off valve. Michael was very efficient in getting the repairs done, and he offered us a number of very valuable tips on home maintenance and other topics. He's extraordinarily knowledgeable, friendly, and skilled, and we will definitely call him again for future repairs on our home. We really appreciate all of Michael's dedication to ensuring that the job was done right (and we noticed after he left that each of the work areas was left in meticulously clean condition). Thank you very much for the excellent work!!

    Answer from pro:

    Hi R and C, I really really appreciate your fantastic review. I really don't know what to say but thank you for taking your time to do this. I am really glad that your review is so concise and we look forward should you need us for any plumbing and drains repair. It was a pleasure working for you in your home and I felt very welcome. I be delighted should you need us again to come out to your home. Michael Yuffa and Natasha from Waterworks Plumbing and Drains.

    Reply created 17 May 2013
  • Review from Romi Silaghi
    Rating: 5 out of 5
    Review left on 16 May 2013

    Plumbing service

    Larry and Natasha were great. They solved everything promptly and professionally. They even called the "Region of Peel" to have the water main shut off. I didn't have to worry about anything. Thank you guys!

    Answer from pro:

    Hi Romi, Thank you for your review. We are happy to be of service to you and replace your valve for you. We do try our best to make our customer happy and worry free. Once again thank you and have a wonderful day.

    Reply created 16 May 2013
  • Review from Don
    Rating: 5 out of 5
    Review left on 15 May 2013

    Washroom Sink Repair

    Great service from this company. Very organized and professional. Larry, Michael and Natasha are great to deal with. I still had a problem after my first appointment but they came back twice to make sure things were perfect. I will recommend them to others.

    Answer from pro:

    Hi Donald, Thank you so much for the awesome compliment, we also try to fix the problem at the first attempt sometimes murphy's law gets in the way and we just drive right through it. Thank you very much for working with our company.Have a wonderful day.

    Reply created 16 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2013

    püt in a new kitchen faucet

    my new home required a new faucet .it failed after a short time.So were referred to <water works plumbing and he showed up ön time and did a great job installing our new faucets.<IT WORKS AND LOOKS GREAT!Anne Mary in Brampton

    Answer from pro:

    Hi Ann Mary, The staff of Waterworks would like to thank you for your review. We are happy to be of service to you and install your new kitchen faucet. Please do not hesitate to call us in the future. Once again thank you and have a great day.

    Reply created 14 May 2013
  • Review from Meir
    Rating: 5 out of 5
    Review left on 13 May 2013

    Replacing old sewer pipes

    It all started with friends telling as to better check our sewer line before doing any basement renovation so we did, and it turns out to be that our old house (built 1930’s) had clay pipes that were crumbled in some places and roots were growing in them. We’ve contacted a few contractors for the job and selected Water Works for the job and are very happy that we did. The job looked very messy, the soil that was removed was in very large quantities and we thoughts that we’ll never see it over ever again – we were wrong. The crew (Victor and the 2 other great guys) did a fantastic job, it was a very labour intensive. They did everything that they promised to do and more (they fixed other plumber shortcut on one of the stack). Water Works did a great job to clean it up after the job was done. Especially when we had only one door entry to the house, they kept it clean every day and were meticulous about it. The time table was honored with only one day of delay but understandable under the circumstances. Michael is a great guy to work with and to negotiate. We agreed on fair pricing, it wasn’t the lowest quote but, very reasonable and with no surprises at the end, which was very relaxing to us, as this type of jobs usually turn out to be bottomless pit. We are extremely happy with Water Works and will for sure call them again in the future if needed for other plumbing issues. Thank you very much Michael.

    Answer from pro:

    Hi Meir, The staff of Waterworks would like to thank you for your review. We have happy to be of service to you and glad that you are happy with the outcome. We do like to make our customer happy and keep their home clean as well. Once again thank you and have a great day.

    Reply created 14 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2013

    Unplug Sink Drain

    Michael arrived on time and solved the issue extremely quickly. His manner was very friendly and he explained the process clearly. He also solved another minor plumbing issue free of charge which was certainly not expected.

    Answer from pro:

    Hi David, The staff of Waterworks would like to thank you for your review. We are happy to solve the issue for you.We do pride our self of being informative and professional. Once again thank you and have a great day.

    Reply created 16 May 2013
  • Review from Daniel
    Rating: 5 out of 5
    Review left on 3 May 2013

    installation of pet toilet

    They showed up on time. They followed up afterwards. They got back to me quickly. They gave me a written quote. They set up an appt a week in advance and they came. They actually phoned 1 hour prior. At first I was not going to go with this company because I thought they wouldn't have the time for a small project, but they did have time. I called another stellar plumber on here but they didn't follow through and never called back. Water Works definitely does deserve top marks. Larry was my plumber and he was steady and calm. He did the job well and he knew what he was doing with no fuss. He was pleasant. Very good job, Water Works.

    Answer from pro:

    Hi Daniel, The staff of Waterworks would like to thank you for your review. We are happy to be of service to you and install the pet toilet. Once again thank you and have a great day,

    Reply created 16 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2013

    Service

    Due to unforeseen issue I was unable to proceed with my plumbing project and the good people at WaterWorks were understanding and professional. They listened and refunded me my deposit no questions asked. When I do finally proceed I will definitely reconnect with them.

    Answer from pro:

    Hi Jeremy, Thank you for your review. We do understand your situation and happy to help. Do not hesitate to give us a call in the future, we look forward to working with you. Once again thank you.

    Reply created 16 May 2013
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