Waterworks Plumbing & Drains
Waterworks Plumbing & Drains reviews (2257)
Review from HomeOwner Review left on 28 Apr 2013Rating: 5 out of 5Very professional business operation re communication with customer, speed of service and follow-up. Top quality work from personable Larry. A bit of sticker shock for me re retrofit of shower heads and faucets, adding grab bars and soap dishes at $1500 for 5 hours work. However after frustration with plumbing businesses recommended by others that created months of delay I quickly accepted this quote and gladly booked Larry. Would definitely use this company again. I also should have used homestars at the start.Review from HomeOwner HomeOwner
Review left on 26 Apr 2013Rating: 5 out of 5Plumbing Repair
Micheal from The Water Works Plumbing is awesome! He came on time, he found the issue right away, resolved the problem in the most efficient and cost effective way possible. Was one of the best service calls I have received in a long time. I highly recommend him and his company.Answer from pro:
Hi David, The staff of Waterworks would like to thank you for your review. We are happy to be of service to you and resolve the problem. Please do not hesitate to call us in the future. Once again thank you.
Reply created 16 May 2013Review from HomeOwner HomeOwner
Review left on 24 Apr 2013Rating: 1 out of 5Replace Bathroom Tap
My bathroom sink started leaking in the middle of the night. It was a good thing that I new where the shut off valve was to prevent any more water damage. I called WaterWorks plumbing in the morning and they were very friendly on the phone and had someone to my house the same day. Larry arrived around 1:00 pm and told me that the tap had to be replaced. He would have to remove the sink and the tap. I would have to go purchase my own tap if I wanted one similar to the one being replaced. He only carries one type of tap with him. I thought that to be reasonable until I heard the cost. The labour, which is all it would be since I would be providing my own hardware was going to be $1217.00. I am not sure how long that would take to repair, but that is totally crazy. He told me that the price is right out of his price book, which he showed me. I told him that I am sure other people have different price books. Just because it is written, doesn't mean that it is right. He was nice enough, but I would never pay that just for the labour to replace a tap. It seems more like highway robbery than anything else. The service was good but everything has a price. I paid for the service call, and will find someone else to replace my tap.Answer from pro:
Hi Florianne Zeitz from Richmond Hill, I apologize that you were unhappy with the cost regarding your recent service on the faucet replacement/installation, antique vanity removal and marble top removal and re-installation. We appreciate your feedback and do our best to provide the highest quality service and most cost-effective offering for our customers, and regret that you were not satisfied. Thanks again for your feedback to better improve our service and I hope that we get another chance to make it up to you in the future. Thank you, Michael Yuffa, The Water Works Plumbing & Drains Inc.
Reply created 25 Apr 2013Review from HomeOwner HomeOwner
Review left on 23 Apr 2013Rating: 5 out of 5Plugged Toilet
Michael was fast and on time. Resolved the issue when we were concerned about having to replace our toilet. Greatly appreciated the work and care he took in the job. Should we have issues again, I would call Waterworks again!Review from HomeOwner HomeOwner
Review left on 22 Apr 2013Rating: 5 out of 5Shower drain
Michael helped us with our showerdrain. It only took half an hour, he had suctioned out tree roots that had entered our drain and now the water doesn't overflow! He also looked at all of our toilets and ensured that they flushed properly as we have had to hold the handle down to ensure a complete flush. Thanks Michael you are awesome!Answer from pro:
Hi Steve, thanks for Awesome compliments! It was my pleasure to serve you. Thanks for thinking on our company. Michael Yuffa, The Water Works Plumbing & Drains Inc
Reply created 25 Apr 2013Review from Renee Rameshwar Renee Rameshwar
Review left on 19 Apr 2013Rating: 4 out of 5Cartridge replacement in shower
Great service - courteous, personable and knowledgeable. Liked receiving the visual of the plumber who would do the work beforehand. Only complaints were promptness (arrived half an hour after the hour window that was quoted) and cost (likely high for cartridge replacement). Seems like a very well run company.Answer from pro:
Hi Renee, Thank you for your great review.We are happy to be of service to you. I'm glad I was able to restore your hot water function after you waited months with this problem. I wish you'd called us sooner. Sorry for being a little late -(sitting in downtown traffic) I hope it was worth waiting a bit extra for us. Once again thank you and have a great day. Michael Yuffa, The Water Works Plumbing & Drains Inc.
Reply created 22 Apr 2013Review from HomeOwner HomeOwner
Review left on 19 Apr 2013Rating: 5 out of 5Outside Water Trap Shut-off Problem
After turning on the outside Hot & Cold water taps, the shut-off valves were leaking. WaterWorks Plumbing and Drains came to replace them within 24 hours. I found the whole process professional, well explained and the work was done quickly and the quality is high.Answer from pro:
Hi Bob, The staff of Waterworks would like to thank you for your review. We are happy to be of service to you and have have your valves fixed. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.
Reply created 22 Apr 2013Review from HomeOwner HomeOwner
Review left on 18 Apr 2013Rating: 5 out of 5Inspection and Repairs
I recently bought an old home and noticed some issues with the plumbing. I was very impressed with the service that Michael provided. All prices were clearly laid out, and I was treated in a courteous fashion the entire time. He made some very good suggestions, and was able to quickly fix the small issues that were discovered. I had a very pleasant experience with this company and would not hesitate to use them again or recommend them to others.Answer from pro:
Hi Sten, The staff of Water works would like to thank you for your review. We are happy to be of service to you and have your plumbing repairs done. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.
Reply created 19 Apr 2013Review from HomeOwner HomeOwner
Review left on 18 Apr 2013Rating: 5 out of 5Shower head no hot water
Michael came in and did an excellent job with fixing our shower head which had no hot water running through it. Michael explained the issue and provided a number of options and an exact quote for each option. He was very knowledgeable and I will use WaterWorks again if I have plumbing related problems.Answer from pro:
Hi Jerry, The staff of Water Works would like to thank you for your review. Michael is happy to help fix your shower so you can get hot water. Don't hesistate to give us a call again. Once again thank you and have a great day.
Reply created 19 Apr 2013Review from HomeOwner HomeOwner
Review left on 12 Apr 2013Rating: 5 out of 5replace water faucets
Waterworks is a very reliable company. They honor their warranty. Service on time. From the lady who answered my phone inquiry to the professional plumber who finished the works, they were all good manner, helpful with excellent customer service as well as perfect, professional works.Answer from pro:
Hi Kitty, The staff of Water works would like to thank you for your review. We are happy to be of service to you and get your repairs done. We do pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. Once again thank you and have a great day.
Reply created 17 Apr 2013