Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2255)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2016

    Plumbing

    Waterworks came last year to fix a broken tap in our basement shower. When that same tap broke this year, we called and Michael came (on a Sunday!) to personally address the problem. He replaced the piece with no charge and also didn't charge the service call fee! Great company!

    Answer from pro:

    Hi Luke, thanks for the great review! We are very pleased to hear that we were able to fix the issue for you! We are continuously striving to maximize our customer loyalty and feel we have achieved that! Always know that we are here to help should you need us in the future. Thanks from us all at the Waterworks!

    Reply created 9 Mar 2016
  • Review from Erin
    Rating: 5 out of 5
    Review left on 3 Mar 2016

    New Bathroom Faucet

    The Business- Family Owned Business The Call & Admin- Randa is AMAZING. She prides herself on the company and customer service and made sure every aspect of the serivce was completed perfectly and to the customers utmost satisfaction with follow-up calls. The Work- completed next day (wasnt urgent) and no more leaking! Looks great and even better the work is guaranteed. I went with the service agreement as it basically paid itself and we have other upcoming work to do. I felt comfortable with the service plumber and am confident in the work he completed. Overall, I would recommend them and will use them again in the future!

    Answer from pro:

    Hi Erin. Thank you for taking the time out to write this amazing review! You were such an awesome person to work with and we really appreciate your business. Our priority is making sure you have the best experience with everyone at the WaterWorks. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. We look forward to working with you in the future should you need us. Thanks from us all at the WaterWorks!

    Reply created 9 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Mar 2016

    good service

    He did a great job. He came the same day that we called, and replaced two of out hot water tanks, one had burst, and one was about to burst. He was very responsive, and explained everything we needed to know. I have recommended him to friends, and I will definitely call him in the future for any plumbing needs.

    Answer from pro:

    Hi Roderick, thank you for the great review and for recommending us to your friends and family. You can rest assure they will be taken care of. Give us a call anytime you need us in the future. Thank you from The Waterworks Team.

    Reply created 15 Sep 2016
  • Review from cecilia
    Rating: 5 out of 5
    Review left on 25 Feb 2016

    water leaking from the ceiling of my bedroom

    Plumber arrived on scheduled time. He was very professional and quickly found where the problem was. I had a discount based on the fact that they had to move the appointment from am to pm with a very short notice. Very happy for the service. First time I used it I definitely will call them again.

    Answer from pro:

    Hi Cecilia, thank you for taking the time out to write this great review. Again, I do apologize for the last minute change and I thank you so much for understanding. You were such a great customer to work with and I'm glad to hear that you will be using our services again. We look forward to keeping in touch and know that we are only 1 phone call/email away when you do need us. From Randa and your Waterworks Team!

    Reply created 26 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2016

    repair

    Happy with the work. Especially the follow up when I had questions. I'm looking forward to using a new environmental drain unclogger for my two grooming shops because it's more responsible and as well, I have learned that it will help me from having a reoccurring problem. Thank you!

    Answer from pro:

    Hi The Groom Room, thanks for the amazing review. We’re happy to hear that our plumber was able to unclog your drains and also gave you tips on how to prevent clogging in the future. We strive to provide the best customer service to our customers. It is a pleasure always working for you and we thank you for your continuous loyalty. We're always a phone call away should you need us. Thanks from your Waterworks Team!

    Reply created 26 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2016

    Dishwasher valve replacement

    It was a great experience, they were quick and efficient. I called on Sunday and they had someone coming the very next day and he was able to fix it, he had to replace the valve. Thanks so much I will definitely be dealing with you again in any upcoming problem.

    Answer from pro:

    Hi Sarah, thank you for the awesome review. We are so grateful to you for choosing Waterworks. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. From your Waterworks Team!

    Reply created 25 Feb 2016
  • Review from JRToronto
    Rating: 5 out of 5
    Review left on 22 Feb 2016

    Reliable and efficient!

    Annual preventative maintenance plan of $59.95 worth it for peace of mind and good water works! Reliable and efficient team - plumbers Michael (2016 service) and Larry (2015 service) are top notch - experienced, efficient, knowledgeable; reception/office team member Rhonda efficient at booking appointments reminders, advanced notice of arrival, and follow up of satisfaction! Major work done in Jan 2015 of removing garburator, installing sink strainer, and replacing hot and cold water shutoff valves was all done perfectly and efficiently. We are very satisfied with their personal approach to service delivery!

    Answer from pro:

    Hello JR, thanks for the great review! We thank you for your continuous loyalty and we are very happy to hear that you had an exceptional and satisfied service with us. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. It's always a pleasure to work with you and know that we will always be here for you should you need our services. Thanks From us all The Waterworks Plumbing!

    Reply created 23 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2016

    Foul odor from sinks

    Michael visited our home and was very friendly, personable and professional. Having small children they are sometimes shy and scared of strangers in the house, but being a family man he was able to interact and handle their presence smoothly. He diagnosed our issue within about 10 mins and provided us with solutions and alternatives to handle our issue. We expanded our questioning to other issues for which he extended some valuable knowledge. I certainly would use Water Works again and will recommend Michael and his Water Works team to friends and family.

    Answer from pro:

    Hi M.Parker, Thank you for taking the time out to write this amazing review. I'm very glad that your children felt comfortable to have me in their home. Thank you for the recommendation and I'm glad I was able to diagnose your issue. We are always here should you need us in the future. Thank you from Michael and your Waterworks Team!

    Reply created 23 Feb 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 12 Feb 2016

    Bathroom repair

    I had a few minor repair jobs in the upstairs bathroom, The water works team was helpful in solving the problem in a timely and profession manner. Would work with them again.

    Answer from pro:

    Hi Private user, thank you for the great review. It was a pleasure working for you and we're glad to hear that you will be using our services again should you need us. Thank you from your Waterworks Team!

    Reply created 17 Feb 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 9 Feb 2016

    Mixing valve repair

    Both Rhonda and Larry provided excellent professional service. Both kind and expressed knowledge with what needed to be done. They both made sure our household is well taken care of.

    Answer from pro:

    Hi Private User, thanks for the awesome review. Your satisfaction is really motivating and appreciated by all of us. We will always strive to give our customers exceptional customer service. Thank you for using our service and know that we are here for you when you do need our services. From Randa, Larry & your Waterworks Team!

    Reply created 10 Feb 2016
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