Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2255)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2016

    Minor Bathroom Tap Repair

    This is the second time we have used Water Works. Embarrassed to say that the problem was very minor (blocked tap set in older bathroom), but Michael did not gouge us. He removed the offending piece of water heater lining from the aerator, and tightened the tap handles, and just charged for the service call. Problem solved and it did not cost us hundreds! Many Thanks!

    Answer from pro:

    Hi Andrea, thanks for taking the time out to write a great review. I'm glad I was able to fix the blocked tap in your bathroom. We thank you for your continuous loyalty and know that we will always be here to assist you whenever you require our services. From Michael and your Waterworks Team!

    Reply created 9 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2016

    Replace Faucet

    This is the 2nd time I've used Water Works, and I'm happy and satisfied knowing the work is complete and done properly. In each instance, Michael (or Larry) arrived when they said they were going to, and cleaned up any mess and excess materials. Michael did this latest project at my home, and is friendly, professional and helped with an additional issue as well. Thank you very much -- it's so nice to get that faucet finally replaced!

    Answer from pro:

    Hi Joan, thank you for the great review. Repeat business speaks volumes to us! It means we succeeded in what we strived to do the first time. It is always a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from your Waterworks Team!

    Reply created 5 Feb 2016
  • Review from Cheryl Few
    Rating: 3 out of 5
    Review left on 30 Jan 2016

    Mixing Valve Replacement

    I called this company based on their great reviews. They attended my house within 2-3 hours after my call. Unfortunately, they were unable to fix the problem, as they did not have the part available. They wound up waiving our consultation fee, as they could not fix the problem for us. The estimate provided to us was a lot higher than anticipated.

    Answer from pro:

    Hi Cheryl. Sorry your experience wasn't as you would of liked.i will be refunding your service call.Our primary focus is to service our families in the GTA.Providing the best care and service possible.Michael Yuffa and the Water Works Team.

    Reply created 31 Jan 2016
  • Review from Mrs. Allyson Wachsberg
    Rating: 5 out of 5
    Review left on 29 Jan 2016

    Kitchen and Bathroom

    I am always pleased with The Water Works ! From the first phone call to the quality, service, and problem solving is the BEST ! I have had the please and service with this company for several years in our home, and I completely satisfied . Easily, I often give them as a referral . Thank you again , Allyson Wachsberg

    Answer from pro:

    Hi Mrs.A, thank you for the great review and the continued loyalty. It is always a great pleasure working for you and know that we are only a phone call away should you need us. Thanks from your WaterWorks Team.

    Reply created 1 Feb 2016
  • Review from morri4
    Rating: 5 out of 5
    Review left on 29 Jan 2016

    Fixed a leak in the furnace ductwork

    I called WaterWorks plumbing again for a leak in the furnace room. Turns out there were several leaks in the tubing leading from the furnace. The tubing needed replacement. Larry was very helpful in identifying the problem, and Tom took care of it quickly and efficiently. I call WaterWorks for all my plumbing needs - I've used them in the past - and they are quick to answer my calls and have always fixed the problem. I wouldn't hesitate to recommend them. Thank you again, Larry and Tom!

    Answer from pro:

    Hi Morri4, thank you for the great review. It was a pleasure working for you and glad that you were satisfied with the service. Our priority is making sure you have the best experience with everyone at the WaterWorks. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to working with you in the future. From all of us at Waterworks Plumbing and Drains Inc

    Reply created 1 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2016

    Shower Cartridge Replacement

    The water temperature in a tenant's apartment wasn't functioning so I called Water Works. The water works team was prompt, helpful and affordable. Within an hour of calling them (spoke with Rhonda) they had a plumber out to my apartment (Vas) and he was able to diagnose and fix the problem within an hour. Very happy with their service.

    Answer from pro:

    Hi Benjamin, thank you for the great review. Our responsibility is to help our customer in any way we can and glad we were able to be of assistance to you. We’re very pleased to hear that your plumbing issues were resolved. We are a phone call away should you need us. Thanks from Vas, Randa and your WaterWorks Team!

    Reply created 1 Feb 2016
  • Review from M Hamilton
    Rating: 4 out of 5
    Review left on 29 Jan 2016

    Replaced outside faucet

    My outside faucet started to leak and it need to be replaced. Called up Water Works (always my first call), Larry came by within an hour and fixed in quickly and efficiently. Great service.

    Answer from pro:

    Hi Mathew, thank you for the great review. Repeat business speaks volumes to us! It means we succeeded in what we strived to do the first time. It is always a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 1 Feb 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 28 Jan 2016

    Fixed Toilet

    I had an excellent experience with this company. WaterWorks was able to accommodate to my schedule, called me back when they said they would and the technician whom did the work was courtesy and fast. I would definitely use them again in the future.

    Answer from pro:

    Hi Private User, thank you for the awesome review. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. We really appreciate your business and the opportunity to help you. We look forward to working with you in the future should you need us. Thanks from us all at the WaterWorks!

    Reply created 29 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2016

    Garbage Disposal

    Pretty simple I called Monday and Michael arrived the same day he recommended that I upgrade the disposal that I purchased and he returned the next day installed it and re routed some pipes. The work was timely , clean and as promised. I recommended them to a colleague and he was overwhelmed with the service. Hard to find any trades to get your house but when you get one who will show up the same day and complete as promised what more could I ask for?

    Answer from pro:

    Hi Allen, thank you for sharing this great review! We really appreciate your compliments. Your satisfaction is really motivating and appreciated by all of us. We will always strive to give our customers exceptional customer service. We are happy to help in any way we can and glad the problem is resolved. Thanks from Michael and your WaterWorks Team

    Reply created 29 Jan 2016
  • Review from Andrew Feldstein
    Rating: 5 out of 5
    Review left on 20 Jan 2016

    Repair and install

    We have to get our sinks and faucets installed and I called Michael from Water Works any was fantastic. He showed up on time they even sent us an email with his picture before he arrived. He gave me upfront prices from his catalog book. He was neat and clean unlike other plumbers I've used in the past. It was very refreshing. Thanks he will be my go to plumbing service hopefully I don't need anything done. but they're the guys that I could count on! Andrew Feldstein

    Answer from pro:

    Hi Andrew, thanks for the awesome review. It's always a pleasure to work for you! I was pleased to install a new sink and faucet and drive a comfortable customer experience. We're all very glad to hear that we are your go to plumbing service should you need us. From Michael and your WaterWorks Team.

    Reply created 26 Jan 2016
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