Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Linda Dann
    Rating: 3 out of 5
    Review left on 16 Sep 2014

    Shower knob replacement

    Plumber arrived on time and completed the work quickly. I thought the fee was a little high but the company followed up with me and tried very hard to make me happy, so I would give them full marks for customer follow-up.

    Answer from pro:

    Hi Linda, I apologize for not hitting the mark with our quality services at the first time.I'm pleased that you communicated that to us.The worst thing is, if someone isn't satisfied and they don't tell us...But we are certainly glad your are now.I hope you would choose our company again if needed. Michael Yuffa and Team @ WaterWorks Plumbing & Drains Inc

    Reply created 8 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Sep 2014

    slow drains

    Provided excellent and prompt service. Very professional and courteous. Also gave us great advice on some preventive maintenance to reduce future service calls. How many other companies do that ??

    Answer from pro:

    Hi FAA, at our company,our culture is about what we can do for others,not about what we can get,which is something you definitely saw.Thanks for pointing those qualities out!We will continually work to earn your business in the future. Michael Yuffa and Team @ WaterWorks Plumbing & Drains Inc

    Reply created 8 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Sep 2014

    Toilet flange repair

    Old flange needed reinforcement. Mike provided a flange overlay and everything works great. Also used Mike last year to install a backflow prevention valve on storm sewer line, and have been problem free ever since. He is kind, knowledgeable and experienced.

    Answer from pro:

    Hi Angelo, its always nice working for you.You treat us well,and we really appreciate that.Thanks from all of us. Michael Yuffa and Team @ WaterWorks Plumbing & Drains Inc P.s. We hope your feeling better!

    Reply created 8 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2014

    Dripping faucet in bathroom

    A dripping faucet in a bathroom turned out to be a bigger problem than expected. Larry arrived quickly and advised to either order a part that would take time to arrive, or change the faucets. We opted to change the faucets which Larry expertly installed. The job was done quickly, the bathroom and work space was left neat and the drip was gone. Again, Larry did an excellent job.

    Answer from pro:

    Hi Beverley, thank you for the great review and your continued loyalty. Its always a pleasure working for you. Looking forward to servicing your future plumbing and drains projects. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 16 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Sep 2014

    Clogged drains

    WaterWorks was exceptional in terms of connecting with me when my appointment was going to happen and sent me an email with the picture of the plumber, for safety's sake. While the job ended up not really being needed as I had already snaked the toilet myself previously, nonetheless it was great to get a plumber's opinion on the issue. I was impressed that Wesley did not pressure me to do a more major auger job and advised that I probably just need a better toilet. The pre-visit communications and the follow-up have been exceptional.

    Answer from pro:

    Hi Bruce, thank you for the great review. We appreciate it. Thank you so much for the opportunity to let us take care of your plumbing needs. We are a phone call away should you need us in the future.Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 16 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Sep 2014

    Replace sum pump plus leaking pipe, Install pop-up drain

    First time dealing with this company and the service provided by Larry was greatly appreciated. He arrived promptly and was very friendly, knowledgeable and professional. Everything was done as promised and quickly. I'm a new home owner and he even taught me helpful hints to maintain my home. Thank you Larry! ^^ I would definitely recommend the company to others.

    Answer from pro:

    Hi Eunice, thank you for the awesome review, we appreciate it. Glad we were able to help in any way we can and give our recommendations. We are a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 3 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2014

    Bathroom repairs

    Prompt response, on-time, good service. Fast. Not cheap, but the reliability of service and responsiveness to us was worth the cost. We were offered the annual subscription to reduce the cost of this visit and get priority service in the future - not sure if we'll need it, but we accepted it just in case.

    Answer from pro:

    Hi Polina, thank you for the great review. It was a pleasure to be of service to you and have your plumbing problem resolve. We take great care in calculation our cost to insure you get the best quality service that you could receive. We are a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 3 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2014

    Bathroom sink leak

    Great Service. I Called Last minute and mike (the owner) showed up on time.he fixed the problem promptly. i would not hesitate to use this company in the future. thanks again mike

    Answer from pro:

    Hi Tim, thank you for the great review. It was a pleasure to be of service to you and glad that your plumbing is all fixed. Looking forward to servicing your future plumbing and drains projects. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2014

    dishwaher drain/ toilet tank

    Great Service. Diagnosed the problem for dishswaher and fixed as well as my toilet tank. A little expensive but great service. Price negotiated in advance with no rip-off.Great Job Jack.

    Answer from pro:

    Hi Jack, Thank you for the great review. It was a pleasure to be of service to you and have your plumbing problem resolve. We take great care in calculation our cost to insure you get the best quality service that you could receive. We are a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Aug 2014

    Plumbing

    Had a problem with my hot water (lack thereof). I called WaterWorks to help me figure out what was wrong and Michael came by in the morning, identified the problem in 5min, and fixed it 10min in. I'm definitely calling WaterWorks first for any of my future plumbing needs.

    Answer from pro:

    Hi Ivan, thank you very much for taking your time and posting your review here on Homestars. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to working with you in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 29 Aug 2014
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