House Smart Home Improvements

Rating: 4.8 out of 5

House Smart Home Improvements reviews (220)

  • Review from Jim and Pat
    Rating: 5 out of 5
    Review left on 14 Jun 2017

    Our window replacements

    After seeing an ad in the newspaper I gave House Smart a call, we were visited by Bonita who showed us the different styles of windows. She was very friendly. The team that came to do our windows arrived on time and did an excellent job. I was impressed by their clean up. Would definitely recommend this company to family and friends

    Answer from pro:

    Hello Jim and Pat, Thank you for your review! It is very useful to know our newspaper advertisement caught your eye! We are very happy you are pleased with your experience with our entire team. We hope you enjoy your new energy efficient windows. Thank you again for your business and a reminder, if you refer a friend or family member to House Smart we will send you $200 for each referral that turns into a sale. --Grace, House Smart Admin, 604-945-1904

    Reply created 15 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2017

    Lifetime Warranty on Windows' Sealed Glass Units

    We had our windows and patio door replaced about 5 years ago. This past winter, I noticed one of the window panel developed water condensation in between the two glass panels. I contacted House Smart and was asked to send over some pictures. Very soon after I emailed the pictures, I received a phone call telling me they had order the replacement panel. Within the promised time frame, two installation staff came and finished the job. Very smooth process. I am 100% satisfied. So glad I chose the House Smart back then.

    Answer from pro:

    Hello Paul, Thank you for your review! We are so happy that you are still confident with your decision to use our services. Our warranty department is very efficient with handling claims when they do arise. Thank you again and please do not hesitate to contact us if you need anything else in the future. --Grace, House Smart Admin, 604-945-1904

    Reply created 9 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2017

    Window and door replacement

    We had a new front door and 15 new windows replaced by House Smart. The job was completed on time with no problems or issues. The crew were very professional and organised. Everything was done to our satisfaction. We did a walk through with the crew head at the end, and he answered all our questions. He also stressed that if any issues arose, they would respond promptly, as they take warranties seriously. We were very pleased with the job.

    Answer from pro:

    Hello, Thank you for your review! Thank you for sharing how smoothly your installation of energy efficient windows and front door went. Our windows have an excellent warranty policy and should there ever be an issue we will address it right away! Thank you again for your business and a reminder, if you refer a friend or family member to House Smart we will send you $200 for each referral that turns into a sale. --Grace, House Smart Admin, 604-945-1904

    Reply created 31 May 2017
  • Review from Customer of House Smart Home Improvements
    Rating: 5 out of 5
    Review left on 21 May 2017

    Windows and patio door replacement

    We had you install windows in our previous home in 2088 & 2009 and were completely satisfied so when we moved we decided to have you install them in our new house. We had all the confidence in the world that we would be completely happy and we sure are. The workers were business-like and, at the same time, friendly. I was impressed by the way they worked which they did as a team. Each person seemed to know their job and went about doing it with no noticeable prompting. One of the installers took the time to show me why the old windows were not doing the job we wanted. I watched how the news ones were sealed and this gave me even more confidence that we had called the right company. We noticed a different "climate" in the house right away. Not only that but we feel the price was reasonable. We have 5 more to install next year and House Smart will certainly be the ones to do it.

    Answer from pro:

    Hello, Thank you so much for sharing your positive experience. We strive to provide the best possible experience and are glad we succeeded. We look forward to hearing from you again when you are ready to have your remaining windows replaced. Sincerely, Leanne House Smart Home Improvements http://housesmarthomeimprovements.com/ #4-120 Glacier Street Coquitlam, BC V3K 5Z6 Tel: 604-585-2020

    Reply created 23 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2017

    Window and door replacement

    We had all of our windows replaced as well as our slider and front door. We had one door & one window removed and closed in. We also had a new bathroom fan installed. We were very impressed with the service from the beginning to the end. Professional, courteous, and efficient. They booked us for two days but had the job done, and done well, in one day. One screen was missing but when we phoned about it they were right on top of it and it showed up and was installed a few days later. A very positive experience, rare these days with any kind of contractor. We'd recommend them in a heart beat.

    Answer from pro:

    Hello, Thank you for your review! We are happy to hear you had an awesome experience with us. It is great that our crew exhibited how efficient and skilled they are. We agree, good contractors can be a rarity, and we pride ourselves on being one of the great ones! Thank you again for your business, and if you need anything in the future please do not hesitate to call. --Grace, House Smart Admin, 604-945-1904

    Reply created 16 May 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 20 Apr 2017

    Worst service ever

    Worst experience ever. This company has been beyond frustrating to deal with. The windows are a good product, but we had terrible service and mistake after mistake was made so our window install did not get finished for 6 months. Our big front window was missing pieces on the order, then the second window arrived and was the wrong size, finally got it right 3rd try. Also damage done to hardwood floor and shrubbery outside. Nightmare. We have had our home completely renovated inside and out and we have had every trades person imaginable here - we have never had a problem .... until dealing with House Smart. Would never recommend using this company.

    Answer from pro:

    House Smart Home Improvements has installed thousands of windows over the years. Things do not always go right when doing Home Improvements. This was the case with this client. We have had one of the snowiest winters on record and we had to cancel the job a few times. We did install the window in the back of the house first and because there was snow covering the customer's blueberry bush, we unfortunately stepped on it and broke it. We did pay the customer for a new one. The second part of the problem was the manufacturer made a mistake two times on a large window. The windows are custom made and take 3 weeks plus to make a new one. We paid the customer to have his hardware floor fixed and he said that was OK. Plus, House Smart discounted the job for taking longer than we should have. The customer seemed ok with how we handled a tough situation. We were very surprised that he wrote this review. House Smart has apologized to John for the issues. John did say to me that the window looks great and was happy with the installer's job. We stand behind our product with a lifetime warranty.

    Reply created 25 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Apr 2017

    Windows

    My wife and I are very pleased with the service that your company has provided to us. We are very happy with our new windows. We will defiantly recommend your company to our friends and family.

    Answer from pro:

    Hello, Thank you for your review! We are glad to hear you and your wife are delighted with your new energy efficient windows. If you refer a friend or family member to House Smart we will send you $200 for every referral that turns into a sale. --Grace, House Smart Admin, 604-945-1904

    Reply created 18 Apr 2017
  • Review from Steve Fedyshyn
    Rating: 5 out of 5
    Review left on 13 Apr 2017

    Kitchen Renovations

    A team of 4 friendly knowledgeable staff came in one day to install my kitchen windows & French doors onto my new deck. The job was completed quickly, professionally and with no mess or clean up by myself afterwards. They did it all & I will call them back for future projects.

    Answer from pro:

    Hello Steve, Thank you for your review! We are very happy we were able to be of service for your kitchen reno. Our install crews are super tidy and leave no trace behind... except beautiful new windows! Thank you again for considering us for your future projects. --Grace, House Smart Admin, 604-945-1904

    Reply created 18 Apr 2017
  • Review from Customer of House Smart Home Improvements
    Rating: 5 out of 5
    Review left on 12 Apr 2017

    replacement of single glazed aluminum framed windows with vinyl framed double glazed

    Five original single glazed aluminum framed windows on North side in unfinished basement condensed water on frames and glass in winter months leaving pools of water on sill and mould growing. They were replaced with Atrium-Prime 9000 series almond coloured vinyl framed double glazed flush fin sealed units with 25 year transferable warrantee. Result-- no condensation on frames, or glass, crystal clear glass, and warmer inside. Crew was professional including placing drop sheets inside and outside tho catch the aluminum saw filings which would cling to anything if not contained. Crew was fast-- four hours including inside trim back to inside stud wall on four windows. Complete removal of old windows from site such that there was no trace of them ever being there except for the beautiful outside appearance of the new ones.

    Answer from pro:

    Hello, Thank you for your review! We are happy you have noticed all the great features of the product we provide. Our crews take special care throughout the installation, they treat every house as if it were their own. Enjoy your new windows and if there is anything you require in the future, please do not hesitate to call! --Grace, House Smart Admin, 604-945-1904

    Reply created 13 Apr 2017
  • Review from Customer of House Smart Home Improvements
    Rating: 5 out of 5
    Review left on 12 Apr 2017

    window and front door entrance installation

    excellent service from sales to installer. Thank you to Bryan for the many questions and for being patient. From Jason to the rest of the crew: Joe, Ian & Agatha ( hope I have spelled correctly) you all did an excellent job- very impressed how hard working you all are. Keep up the good work attitude.

    Answer from pro:

    Hello, Thank you for your review! We will be passing along your kind words to Jason and his crew. Bryan will also be happy to hear his knowledge and guidance were appreciated. Thank you again for choosing House Smart Home Improvements. --Grace, House Smart Admin, 604-945-1904

    Reply created 13 Apr 2017
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