House Smart Home Improvements reviews (220)

Thank you to the Campbell's for the review and the opportunity to respond. We sincerely regret the Campbell’s found their experience with House Smart wanting. We, at House Smart Home Improvements endeavor to do our very best for each and every one of our clients. Our warranty guarantees 100% satisfaction and in order to ensure this; our window installers do a complete walk-through (following completion of the project) with the client and have the client sign off on our Customer Satisfaction Form before any payment is made. Should any issues arise during this walk-through; they are dealt with on the spot or as soon thereafter as possible. The Campbell’s sign –off sheet indicates they were very happy with the outcome of the project. Had we been made aware of “blood spots on the carpet in one of the bedrooms”, we would have immediately had the carpets professionally cleaned. We certainly take complaints of gas leaks very seriously and were only informed of a possible issue after the fact, therefore we were never able to ascertain what in fact the issue was. This issue did however prompt our company to put into place a walk-through by our furnace installers much like the walk-through our window installers do. Our furnace installers now go through important details regarding emergency contact, settings, filter replacements/washing instructions and adjustments to thermostats etc. Draft proofing/air sealing is a Value Added Service we provide to our clients. We apologize for any inconvenience in trying to reach our Tech. Lloyd can be extremely busy yet he never fails to get the job done! Our Service Technician (Scott) has been an Installer with our company for seven (7) years and only recently assumed the Service Tech position (for which he is well qualified). We understand how disturbing it can be to find someone bleeding at your front door! Scott regrets Ms. Campbell was upset by this. Accidents unfortunately do happen and that is why our crews are covered by Work Safe BC and independent insurance! Our Customer reviews serve to keep us on our toes and continuously upgrade our skills and policies. If we can do better – I guarantee – we will do better! House Smart Home Improvements is committed to 100% Customer Satisfaction! Our Warranty states it and you can hold us to it! Please feel free to contact me personally! Jason Schabler - Operations Manager House Smart Home Improvements jason@housesmarthomeimprovements.com Mobile 604 808-4668

Thank you for the great review we hope you enjoy your new windows and doors for many years.

Hi Rochelle thank you for the great review and for choosing House Smart Home Improvements as your contractor much appreciated! Enjoy your new upgrades and remember when you get your final audit back look for the new Power Smart Label you will receive and place on your electrical panel; if you ever sell WOW what a great selling feature to show a potential buyer how much you invested in the house! Kindest regards Jason Schabler Operations Manager HSHI.

Thanks Roger & Sue your business is much appreciated . Remember your new windows come with a 25 YR transferable warranty if you ever sell your house this adds huge re-sale value!

Thank you Kate for the review and your business much appreciated. Hope you are loving how much quieter and warmer your new windows are!

Thanks Don for the great review I am thrilled you found our company and our installers so great to work with, we think they are great too. Enjoy your new windows and thank you for your business! Jason Schabler Operations Mgr. HSHI

Thank you Karen for your honest review House Smart strives for a well planed and proper installation. Remember House Smart is available for all you service needs as well so you can go to someone you trust for all your needs. Sincerely Jason Schabler Operations Mgr.

I firmly believe that not only do companies need to show better value in the products and services you offer over your competitors; but also give great customer service from the big jobs to a single door replacment. Thanks again Ted for your business much appreciated. Jason S Opperations Mgr.

Thank you Jaqueline for your review glad to head you are loving your windows; sure makes our winters a whole lot more cozy and warm. Not to mention as our summers seem to be getting warmer your windows are keeping your house cooler in summer as well. Warmest regards Jason S.

Thanks for the great review but unfortunately we were not the company who you contracted sorry. House Smart Home Improvements is from Guildford in Surrey and we help homeowners with getting the free government grants and supply and install only Energy efficient Windows, Doors, HVAC and Insulation. Maybe you are getting us confused with Shell Busey's Pay for referral network? I am glad to hear your work went smoothly though. Jason Schabler Opp. Mgr.