New Century Maids
Wonderful to hear, so very happy that you are enjoying a sparkling home. All of us at New Century Maids try our best to make our customers happy and worry free.
Reply created 3 Sep 2015Many Thanks for your review, very glad to hear that you are happy with your cleaning and will be joining New Century Maids for your on going cleanings.
Reply created 3 Sep 2015Our crews know that family members are special and really try to help with any little extras that may help so that you have nothing to worry about and always know that everything will be spic and span when you return home. Thanks.
Reply created 3 Sep 2015Thank you Craig for the great feedback, Kate will be happy that you enjoy a clean house after each of her visits.
Reply created 3 Sep 2015Super to hear that you enjoy Kay's cleaning she is a wonderful worker as are all of our employees. Its always a pleasure to hear that they employees are appreciated, they certainly do love their work. All the best.
Reply created 27 Aug 2015Dear Igor, We are sorry that you feel that the move in/post reno cleaning was not up to our regular standards. I understand that you were concerned about the top of the shower head not being cleaned and smudges on the windows and handles were dirty. We had advised you that the crew would do their very best because you had contractors and movers in the same day as our cleaning crew, the windows were cleaned as well as the door handles - but because other people in the unit were moving boxes and other items and placing them near walls and the windows our crews will not keep going back and forth cleaning up after others have dirtied the areas that you mention. We had set up a re-do cleaning for you after you had said that there were smudges on the windows which were made after our crew had cleaned we were confirmed with you by phone and email correspondence- the crew arrived and went to the concierge for him to open the door to your unit - because your dog had started to bark and was very disturbing to your neighbors the concierge was the person who did not let the crew inside to do the cleaning.
Reply created 8 Sep 2015Our many Thanks for your feedback and recommendation, Agnes will be thrilled that her work is appreciated. We are always just a phone call away.
Reply created 27 Aug 2015Wonderful to hear how happy you were with your cleaning, our crews really work hard and take pride in their work. We look forward to hearing from you for any future cleanings.
Reply created 27 Aug 2015Hello Elaine, Unfortunately we were unable to clean everything due to the condition of your 2 bedroom Condo. The crew had spent hours scrubbing as much as possible within the time frame given. As you described the apartment after the cleaning still had some missed areas, such as stains on the cabinets, so as we can all imagine what the state the condo must have been in before the cleaning. The crew did try very hard to remove the stains in the toilet bowl, however due to build up from the toilet going uncleaned over time, they were unable to remove all the stains. Our company does have a 24 hour service guarantee, which we did offer you, even though we had received the complaint after 24 hours, however you declined this offer. We are sorry about your experience but we did try to accommodate you, and we do appreciate your feedback. Thank you, New Century Maids
Reply created 13 Aug 2015Hello Nadeem, We're so pleased that you were happy with our services. We appreciate your feedback, and look forward to taking care of all your future cleaning needs. Thank you for choosing New Century Maids, it was a pleasure serving you. New Century Maids
Reply created 4 Aug 2015