Done Right Roofing Ltd reviews (393)

Hi Rose! Thank you so much for your feedback and review. When I heard about your situation from Darcy with your previous roof and work done by another contractor, my heart went out to you. That was a very stressful situation & everyone here at DRR is so glad that were able to turn everything around for you and fix the work of the previous contractor. You were a pleasure to work with and we're happy to have you as a client of Done Right, thanks once again for your business.

Hi Ildiko! It's great to hear from you! What a glowing review, thank you so much for sharing your experience. You were an absolute pleasure to work with and we're honored to have you as a client of Done Right Roofing. Again, we truly apologize for the damage done to your exterior by our third party supplier - you're correct that mistake do happen. I feel it's how a company handles mistakes that sets them apart and should be used a chance to leave an even better impression of the business to the client when everything is all said it done. We're glad we achieved this with you and you see that we're an honest company committed to customer satisfaction. Again, thank you for your business and don't ever hesitate to give us a call if we could help you on anything else.

Hi Eric, Thank you for your feedback, we truly value your comments. We're sorry to hear that the bin company didn't do a magnet sweep under the bin after they picked up. We do have a contract with them to offer that service for us and have contacted them with your concerns. If you were able to send us a private email with your last name/address I would be glad to have someone back out there to clean this up for you! We're glad that you happy with the work completed and if there's anything else you could suggest room for improvement on we'd love to hear it and grow our service from it!

Sounds like you had an overall great experience with Done Right - that's fantastic to hear! We feel the keys to strong service are 3 things: 1) Teamwork! From Sales to Admin to Installation, Done Right Roofing operates as a team for the ultimate goal of a happy customer. 2) Communication! Between each of these departments, communication is key. It bridges the gaps and ensures you as the client are getting not only what you want but what you deserve. 3) Quality! We completely understand the value in a dollar and how hard people work for their money. We are constantly striving for that Quality service and Installation to justify our clients spending that money out of pocket. Thanks for the great review & if you needed anything in the future, please don't hesitate to give us a call.

Thank you so much for your kind words Sally! Although we're in the business of roofing itself - we feel more so that we're in the business of customer service and keeping our clients happy with everything from the first call to the office - to the cleanup at the job completion! We thank you for your business and glad that you feel your hard earned money was respected and valued during your installation. Enjoy the shelter of your new roof!

Hi Murn, Cleanup is ONE of the most important aspects of the job and our crews are very diligent with making sure we leave the property as it was when we leave - even when that means each night if the job is more then one day such as yourself. Thank you so much for the compliment on Stephanie - customer relations is key to to a strong business for sure & we feel we have that down. We trust your enjoying the look of your new rubber roof and looking forward to your first winter under its protection!

Hi Joe! So glad to hear that you were pleased with our service all around! Customer service in our eyes in a MAJOR aspect of a business that wants to succeed and grow with a strong client base behind it. We're thankful of each and every contract and understand that purchasing a roof is large, sometimes unexpected expense. You work hard for your money & there's no reason we shouldn't work hard to service you. Thanks again Joe, you were a pleasure to work with!

Hi Trung, What an amazing review! We're glad that you see the value in paying a higher price. We'll be sure to treat anyone you recommend with the same level of service - referrals are the highest level of a compliment we can receive. Thank you once again for your business & ever don't hesitate to call if you ever needed anything in the future.

Hi Bethany, Glad you noticed the benefit's of operating employee run 'super crew'. They sure do install efficiently while still exceeding our quality control.Thanks you for your feedback, we truly value your feedback!

Hi Scott, Fantastic to hear that everything went so well for you! Darcy is a great member of our team.Doing something as simple as fixing an over turned shingle while doing an estimate, is really what makes him such a valuable team member. We were happy to help out & again wanted to thank you for your business.