Firemen Movers reviews (445)

Hi Brigitte; Thank you for taking the time to write about your experience with Firemen Movers. We also need to thank you for assisting us on your day by being extremely organized and prepared. Together we made a great team. Thanks again and all the best in your new home.

Dear Andrea, Thank you for providing your valuable comments on your move with us. We know that our customers rely on us to provide excellent stress-free moving and packing services, but it is disappointing to read that we did not live up to your expectations. It is the high level of service that includes carefully wrapping and packing household contents that our customers have come to expect from us and that has made Firemen Movers one of the leading moving companies Toronto. In this situation we were contacted on very short notice, during our busiest time of month, to complete a move for a large home in the Bridle Path whose contents were going to auction. Neither Firemen Movers nor the client had seen the contents of the home prior to the move so it was very difficult to plan appropriately for the packing services that were required. Once on-site we informed the client that many of the items in this home were of a very high value and that the majority should be professionally crated to be moved properly. We were instructed to the best we could as the move had to be completed on extremely short notice and professional crating was not an option. Firemen Movers did pack as many boxes as possible, and we did this in the same professional manner that we do all of our packing jobs for which we have had no complaints. Due to the size of this move and the short notice involved we recommended to the client that they secure an additional truck from a secondary moving company. It was this company that moved all of the boxes in question. As a result, given the lack of proper crating, the number of companies involved and the length of time between when the move occurred and the notice of damage, we do not feel this is a fair critique of the level of service we provided. We at Firemen Movers stand by the work we performed on this move and feel that we helped these clients through a very short notice, complex move at months end. Scott Irvine Co-Owner Firemen Movers Inc

Good Morning Gabe; It was our pleasure to assist you with your move. We are very pleased that you were happy with our services and look forward to working with you again. Firemen Movers

Wendy; Thank you for choosing Firemen Movers to conduct your move. When your crew came back to the shop they had so many great things to say about you and your family. Thanks for allowing us to be part of this transition. We appreciate your kind words and will pass them along to your crew. All the best! Firemen Movers

Andy; We really appreciate it when clients take the time to write their feedback about our services - Thank you. We are very happy that we were able to help you with your family's move into your new home. We wish you all the best. Firemen Movers

Jacqueline - Thank you - when we hear feedback like yours we know that we are getting closer to achieving our customer service goal. And, we will definitely pass along this information to your crew. Thanks again for allowing us to "Rescue your MOVE."

"That was easy"! Those are the best words we can ever hope to hear from one of our clients. Thank you very much for taking the time to write about your thoughts regarding our service. We greatly appreciate your words and will pass them along to our crews. Thanks again, Firemen Movers

JW; Thank you for your response. We at Firemen Movers are very happy that we were able to meet with your expectations. And as we know that none of this would have happened without our great crew we will pass along your kind words. Thanks again, Firemen Movers

We hear every day how stressful moving can be and we are extremely happy that we were able to take some of that feeling away during your move. Thank you for your kind words regarding our service. Firemen Movers

Management response from Doug Harper - Co-Owner Dear Sean Thank you for providing this valuable feedback on your move with us. We know that our customers rely on us to provide excellent stress-free moving service, but it is disappointing to read that our services did not live up to the same expectations. It is the high level of service that includes carefully wrapping and loading furniture that our customers have come to expect from us and that has made Firemen Movers one of the leading moving companies Toronto. That being said, as is the case with your recent move, we are not always perfect and sometimes we fall short on our delivery. However, we take all feedback very seriously and in this case we did a thorough investigation of all of the factors which contributed to a longer time than you expected for your move. After speaking with you about these we hope that you understand some of the challenges our crew faced and that the resolution we arrived at is satisfactory. We look forward to counting you as one of our customers in the future. We also thank you for your comments as they will certainly help us in our efforts to continue to improve upon our customer service for future customers. Thank you again for the opportunity to be of service and all the best in your new home. Sincerely, Doug Harper Co-Owner