TMC Restoration reviews (346)

Thanks for letting us know roybryant900! We appreciate hearing your positive feedback. And it's true, newly restored furniture can certainly add the the beauty of any interior.

Thanks for the positive review natashasaladino! Your dining room table & 8 chairs are of excellent quality & several staff members commented on the dramatic transformation prior to delivery. The suite now has a contemporary flair while maintaining its traditional appeal. (The addition of upholstered seats will make the chairs even more comfortable than they already were!)

Your complaint has been thoroughly investigated Angela and the following conclusions have now been drawn based on detailed discussions with each of the individuals you and your husband interacted with during your experience with our company. The need for additional service was caused by damage incurred during the delivery process which we instantly assumed responsibility for. Without hesitation we committed ourselves to making it right by retrieving your buffet so that it could be carefully repaired and returned to pristine condition at no additional cost to you. This process is not one that can be rushed and as an acknowledgement of the inconvenience we caused you, 50% of the cost of your extended warranty was deducted. (You have indeed been registered for the extended warranty which is noted on your invoice. The validating certificate has been mailed to you which is standard practice.) The final inspection made by your husband - who has been our primary contact point from the start - was very positive which is why he gladly consented to delivery. Additionally, at no time did either of you express any concern regarding the condition of “chairs/doors” so we had no opportunity to address. (If there were genuine complaints regarding additional portions of the suite, these would have logically been brought forward at time of inspection or at least at time of final delivery.) We normally exceed expectations in connection with customer communication so we are surprised to read of multiple ‘un-returned’ phone calls. This claim is unmerited. I’ve spoken to two (2) members of our office staff who spoke with you and your husband directly on several occasions. While we regret that your perceived experience with us was less than satisfactory, let it be known that TMC Restoration conscientiously resolved the single service issue which arose in connection with your order in a timely and transparent manner.

Fantastic news ijmcgauchie! We take great pride in the level of craftsmanship we provide to our valued customers. In addition to the sentimental attachment many of our customers feel to their older furniture, the quality is consistently much higher than it is with mass-produced, modern furniture. When it is professionally restored it regains both strength and beauty. We are very happy to hear that we exceeded your expectations!

Thanks for your positive review anon. We're glad that you had the confidence to return to us for additional restoration work (on a different piece) a decade after your first order with TMC Restoration!

Thank you so much for posting this review knotoworry! When I read comments like this it reassures me that at TMC Restoration, we have a solid customer service system in place & that our clients are well looked after. We appreciate you taking the time to share your observations & we will continue to do all we can to make sure our customers are happy.

Thank you for your positive review frafix. At TMC Restoration we aim to give our clientele a truly customized experience & it's important to us that their needs are accomodated. We also believe in good communication. We hope you enjoy your restored furniture for a long, long time!

Hello Matt. We are sorry to hear that your experience with TMC Restoration was less than impressive. It is surprising (& disappointing) to read the quality of our service described as "mediocre". Thankfully, it sounds like your issue has been resolved & we are confident that you will enjoy your restored dining table & chairs for many years to come. Please let us know if there is anything else we can do to assist you in the future.

Thanks for the positive review jparlerc607! Be proud - be very proud. Your table looks amazing & hopefully you will inspire your friends & family members to restore instead of replacing. Your comments will be passed along to the entire team!

Thanks for the positive review Brenda G! We know you'll get plenty of use out of your newly restored dining room table & chairs for many years to come. It is our pleasure to offer quality furniture restoration services to clients like you who appreciate the long-term value of well-constructed furniture. A wise investment!