Umbrella Waterproofing, Drains And Plumbing Solutions

Rating: 5 out of 5

Umbrella Waterproofing, Drains And Plumbing Solutions reviews (192)

  • Review from Hannah
    Rating: 5 out of 5
    Review left on 16 Jun 2018

    Waterproofing, sump pump, backwater valve and toilet repair

    AMAZING company! I hired Umbrella to waterproof after discovering water in the basement in my newly purchased home. As a single mom who just purchased a new house, I was a bit overwhelmed with the work that had to be done. Vlad and Bohdana always put my mind to ease and were so awesome to work with - both were extremely knowledgeable and communicative. They made everything easy and seamless. They even organized two teams to complete the job in a condensed amount of time. When asked about the sump pump, Vlad said he would see if it was required after looking at the current state of the existing system. He concluded that he didn't think it was necessary. Other companies I got quotes from tried to up-sell the sump pump. I decided to get that and the backwater valve put in because of the city rebates. I really appreciate the integrity and ethics of this company. Vladimar, the plumber who did the sump pump and backwater valve install (and toilet repair) was respectful of my space, ensuring minimal mess and was super efficient. I have already recommended them to my neighbour, who is also using them, as well to many others looking to waterproof. Thanks again Umbrella team! You rock!!
  • Review from Customer of Umbrella Waterproofing, Drains And Plumbing Solutions
    Rating: 5 out of 5
    Review left on 9 Jan 2018

    Basement underpinning, waterproofing, backwater flow, sump pump

    We were impressed from start to finish with the Umbrella crew. They were on time everyday, friendly, and professional. They underpinned our semi-detached home in downtown Toronto and were able to navigate various challenges as they came up. Bohdana in the office is so helpful and kind, and together with Vlad and Andre they get back to you right away with information if you have a question. The work was carried to a very high quality, and we are very happy to recommend them to others
  • Review from Customer of Umbrella Waterproofing, Drains And Plumbing Solutions
    Rating: 4 out of 5
    Review left on 20 Nov 2017

    Work done well

    We had water leaking from the basement ceiling and I called these guys for help. By the time technician Vald came to our place, the restoration company had already been here and opened up the ceiling to expose the pipes. We turned water on and off from various locations and eventually found out that it's a sewage backup causing a leak from the ground floor toilet. Unfortunately the technician did not have the equipment to deal with such a scenario so he called the office and arranged another technician to come in the afternoon, but had to charge me an inspection fee. The other technician came with an inspection camera and a heavy duty snake to open up the clog in the sewer, while keeping me informed the whole time, and made followup suggestions regarding the situation of the sewer pipe. He also answered all my questions thoroughly. I'm generally very satisfied by the technician's courtesy, but the inspection fee was quite steep, not to mention they had to arrange another technician here with another bill on using the equipment.
  • Review from Sabrina Cantkier
    Rating: 5 out of 5
    Review left on 14 Nov 2017

    Excellent - professional - Reasonable and done right

    Vlad and his team are great. I highly recommend using him for any waterproofing, drain and plumbing jobs. He is prompt, their team work hard to finish quickly while getting the job done right the first time. As best as he can, he will warn you of any surprises that may arise along the way, which is appreciated. This is the second time I've used Vlad and his team to do a job, and he guarantees the work that he does. The first time was for a waterproofing problem along the back wall of my house. The second most recent job was to install a backwater valve and fix a drainage problem along the other side of my house. All of these jobs was done very professionally without an issue. They arrange for all permits, city inspectors etc. I highly recommend using them, I wouldn't go elsewhere.
  • Review from Benjamin Albert
    Rating: 5 out of 5
    Review left on 18 Oct 2017

    Basement waterproofing and sump pump install

    Had a couple of quotes to waterproof my basement which was damp but not actually wet. I was really satisfied with how detailed of an analysis and quote I received from Vlad so I went with them. I had a good experience from start to finish. Communication, work quality and cleanup were all excellent. The crew worked extremely hard without complaint (They found my basement floors were over a foot thick and very difficult to break)! Bohdana from the office made everything very clear and reached out to me whenever I needed to be aware of a fact. Vlad was always available for questions (of which I had many!). Overall I was really pleased and would for sure recommend to others.
  • Review from Customer of Umbrella Waterproofing, Drains And Plumbing Solutions
    Rating: 5 out of 5
    Review left on 4 Oct 2017

    Clogged kitchen stack below clean out

    basement stack was clogged right below the clean out. All greese! 11yr old home in markham (just bought house last year). I rented and snaked the pipe for over 2hrs with no luck. Then we called another plumber and they also tried snaking for another 2hrs. They seemed to get further but was not draining and they recommended hydro jetting. After calling multiple plumbers with reputable ratings on homestars I ended up choosing Umbrella who's rates where more than half of the price of everyone else's quotes! Bodanna is very professional and knowledgeable as she knew right away what the issue was. She walked me through the procedure and what to expect from the plumber (Vlad). When Vlad arrived he was on time, very careful and clean walking us through everything he was doing. He even used the camera to show us what was being found and how it was progressing at no extra charge! All of the other companies where charging additional $300 to just use the camera! End of the day our problem is solved and we can now use our sink and dishwasher. I will definitely be using them in the future if need be. Thanks Bodanna and Vlad!

    Answer from pro:

    Thank you for your business. Your review is very much appreciated! It was our pleasure dealing with you too and thank you again for choosing us. Your trust and sharing your feedback are immensely important for us. Feel free to contact us any time whether you have a question or need professional help - we'll be always happy to help. P.S. We are not addressing you by your name only because you registered as a private user hence we'll honor that, but we remember you.

    Reply created 23 Oct 2017
  • Review from Victor
    Rating: 5 out of 5
    Review left on 15 Aug 2017

    French drain under backyard deck

    I had a ton of water under my newly built deck that would not drain. I was referred to Umbrela and it was a great experience. Bohdana was extremely accommodating with my work schedule to set up a meeting with Vlad and kept me updated. Vlad was very knowledgable and had a great detailed plan on how to drain the water via a French drain system. The workers showed up on scheduled time, completed the drainage system in two days and cleaned up to the point where it looked like nothing happened. I will definetly use Umbrella again and will refer to friends and family.
  • Review from Customer of Umbrella Waterproofing, Drains And Plumbing Solutions
    Rating: 5 out of 5
    Review left on 17 Jul 2017

    Two Window Well drains repaired

    Our basement flooded from the window wells during the flash flood. Vlad was very knowledgeable. He checked inside the basement for cracks and moisture level, (there were none); explained the possibilities and areas of concern and gave me a reasonable itemized quote. A guy from another high-rated homestars company came and gave a quote for $8000 saying they would have to excavate the whole side of the house without even taking a look at the condition of the foundation... so glad I didn't go with them! So grateful that they could fit us in quickly despite their busy schedule. The work was done by two men over a period of 3 days. They dug out the trench, made sure the weeping tiles were working efficiently by sending a camera down them, one of the weeping tiles was completely blocked. They put in a new one at no extra charge which I was so grateful for. They waterproofed the area putting, I believe, 3 different layers of protection. They completed the work leaving the place looking neat and tidy. All throughout they worked very hard and efficiently. I thoroughly recommend this company for your waterproofing needs. Thank you!

    Answer from pro:

    Thank you for sharing your experience. Your review is very valuable to us as well as for the homeowners like yourself. Thank you for choosing us. Sincerely, Bohdana Umbrella Waterproofing & Plumbing

    Reply created 27 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2017

    Basment Sewer Backup

    We had Vlad come over to take care of a sewer backup in our basement, which turned out to be an issue with grease building up in the Kitchen sewer stack. Vlad was able to identify and fix the problem quickly, and he was very courteous and professional the whole time. Will definitely call Vlad again when we have other plumbing concerns.

    Answer from pro:

    Thank you for choosing us and for taking time to share your review. Every day we do our best to provide quality service and to raise the bar. Quality results & customer satisfaction are very important to us so your feedback is like music to our ears. Thank you! Respectfully, Vlad from Umbrella Waterproofing & Plumbing Solutions

    Reply created 27 Jul 2017
  • Review from Ashley
    Rating: 5 out of 5
    Review left on 19 Jun 2017

    Exterior Waterproofing of foundation wall

    Vlad, the diagnostic lead is a very knowledgeable individual. He explained clearly what his team would be doing and answered all my questions. Michael and team showed up on time and worked very hard and were very methodical in their approach - removing interlock, excavating, applying hydraulic cement, rubberized bituminous membrane, light poly cover, structural air gap membrane, new weeping tile, video camera inspection, etc.. After interlock re-installed, they cleaned up the area. This is a very professional team (including Bordahna the Customer Service contact) that I would not hesitate to recommend.

    Answer from pro:

    Dear Ashley, We thank you for choosing us and for taking time to share your experience. We care a great deal about delivering the results while offering genuine people-oriented customer service. Thank you. Sincerely, Bohdana from Umbrella Waterproofing & Plumbing Solutions

    Reply created 27 Jul 2017
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