Lets be 100% honest here Bill & Maria so the readers of homestars whom value there services get a clear perspective on the over all experience for both of us,meaning you the client and Premier Pool Group, the service provider.
Job #1
You were given a written estimate on July 28, 2011 for the total of $3350.31 to repair your above ground pool which was built incorrectly and had fallen apart. Your Invoice was paid on Aug 1, 2011. (Cheque # 295 for you records). You gave us a 10/10 on homestars.
Job #2
We closed your pool Aug 29, 2011 for $288.83, our invoice # 228 was paid by post dated cheque Aug 30, 2011
Job # 3
We opened your pool on June 11, 2012, our Invoice # 368 for $310.75 was paid 19 DAYS LATER. (Chq # 325 for your records)
Job # 4
We closed your pool on Oct 3, 2012 on Invoice # 517 for $203.40. You paid this invoice with a post dated cheq 6 days later. (cheq # 330 for your records)
Job # 5 - Here is where you need to pay attention!
We opened your pool on May 9, 2013 on Invoice # 624 for $203.40. We sent you a copy of this invoice AGAIN on June 13, 2013. We never recieved your payment although you did schedule a opening and have a invoice outstanding that you are very aware of. However you let it slide and contacted us only when it was time to close the pool, ignoring the previous balance outstanding!
Job # 6 - You still have a balance OWING
We in good faith closed your pool on Oct 11, 2013 on Invoice # 913 for $203.40.
To make a long story short, you now owe $406.80 to a small business whom only employes staff with a minimum of 5 years experience so that we know that the job gets done right the very first time, and as your first renovation with us.... most importantly in a timely manner to your satisfaction. This you stated in your first review on July 28, 2011. The fall had come and gone, winter came and we left for the season to Mexico as we do every season and even sent you & other clients additional copies of balances owing from Mexico. Yes we work from Cancun Mexico too, we dont stop just because there is snow on the ground.
10 MONTHS & 16 DAYS LATER we finally received your payment of $406.80 on March 25, 2014 (Chq # 341 for your records). Not because we had to threaten to place a lien on your property or send you to a collection agecy for payment, but because all of things, you needed your pool opened again. So you called, played like you hadn't recieved any invoices although our system shows us when the email was opened and recieved, in your case multiply times, did you finally send in your payment.... 10 MONTHS & 16 DAYS LATE
Job # 7
We were scheduled to open your pool on May 9th, however no one was home to pay for the opening at the time of service as we indicated since 2011, we need to be paid and a cheque can always be left for us in the mailbox or with the pool equipment. Many clients do this or pay by credit card once the job is done. When our Team 3 arrived at your home, no one was home, no payment was left behind, and yes we redireced that team to come help Teams 1 & 2 as they were behind schedule as we had a opening to do prior to your pool, where the client didnt tell us a tree had fallen into their pool over the winter. So as you are familiar with our service we dont leave a job until it is done and completed, before starting the next. We left you a door knocker saying we did stop by but apparently you didnt see it?
Seeing that you have no credit with us any longer you felt is necessary to write a second review and give us a 1 out of 10. Funny thing is you called us immediately that night after giving us our first negative review without telling the correct story to say your pool was leaking after YOU had opened it and pleaded with us to come and find the leak and repair it.
Job # 8
After reading your misleading review which you have since edited we did decide to help you out after all the things weve done for you, including rescheduling several pool openings the following morning so Jodie (my wife) could attend you property and repair your leak.
For the record, leak detection with a full scan of the liner and pressure testing your plumbing is normally $395.50 Taxes Included with mostly all other companies, including us. We only charged you $169.50 and repaired it the same day. Thanks for increasing your 1 out of 10 score to a 5 out of 10 score for a damage YOU did opening your own pool.
Job # 9
You asked us to close your pool, Sara at our office whom is taking the calls these days as I am not always available, sent you a copy of a ESTIMATE in writting of the cost before hand so you would again have it for your records. When she asked you how you were planning on paying via cheque, e-transfer or credit card, Maria decided to give Sara attitude on the phone, questioned her professionalism, and even made a threat to her to write a negative review on Homestars, which is this one, that they were not willing to pay for a services until the job was done. Sara stated that because past invoices were not paid in a timely manner that a credit card number needed to be on file only as a back up.
And here we are today HAPPILY not providing services to Bill & Maria of Etobicoke any further as we have several other clients whom would rather have professionals servicing their pool needs, rather than stuck back at the office trying to collect from client whom DONT pay there invoice on time.
Lastly, this review & response will be sent to homestars for verification. As Homestars policy is ONLY a review can be written once a transaction has occured. This review is your opinion and not fact based as our responce is, and we have the records to show for it.
In all reality I could care less if Homestars' flags this review, rather leave it here for all to see, so other contractors are aware of your ways with payment history and online tampertantrums and that also the real Homestar clients who are searhing for quality workmanship can see our tranparency.
Reply created 8 Oct 2014