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The Garage Door Depot

Rating: 4.9 out of 5

The Garage Door Depot reviews (222)

  • Review from Lorne Goodman
    Rating: 5 out of 5
    Review left on 5 Apr 2016

    Routine garage door maintenance

    Was visiting the National Home Show at the Enercare Centre, saw the booth and spoke to one of the service reps. I told her my garage doors were very noisy and running very slow. She set up an appt. to have a service tech. come out and advise me if there were any parts that needed replacing. The service tech was very knowledgeable and replaced the rollers on both garage doors. Noticed a big difference right away, doors were much quiter and running smooth. Would not hesitate to call them again for any garage door service.

    Answer from pro:

    Thank you for taking the time to let us know how we did:) We know that a garage door must be reliable and safe for our customers. Enjoy your quiet smooth running door.

    Reply created 11 Apr 2016
  • Review from Chris from Coquitlam
    Rating: 0 out of 5
    Review left on 27 Mar 2016

    Garage Door repair

    This company is very poor on service. I bought my garage door through them a couple of years back and have required use of their services twice. I will spare the details on the first experience but this last experience is appalling. I need a garage panel door replaced. I phoned and provided measurements as they have my contract on file. it's been over a week and I have yet to receive a quote for the job. This is also after several follow ups inquiring on status with none of my calls returned. Two conversations with the girl in service and promises of sending a quote with nothing materializing. I recommend you search for a company that cares more about customer relationship than taking your money. --------- I decided to give this company a second chance because the owner personally responded to my review and requested an opportunity to make my experience right. It's been 5-days two emails to their mailbox and no response. My conclusion: The behaviour of not being accountable to their customers is prevalent from the leadership down.

    Answer from pro:

    Chris, very sorry to hear you had a poor experience with our company. There's no excuse for our service team failing to get back to you with a quote and this is something I am indeed going to follow up on. As the owner of the company, customer service is of paramount importance to me. I personally review each and every customer comment/review we receive and I would very much like to have an opportunity to make this right for you. If you could email me your phone number to info@garagedoordepot.ca I will contact you myself and as I said, do my best to regain your trust and resolve any issues you have.

    Reply created 28 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2016

    Garage Door Repair

    I highly recommend this company. Greg Darby listens to his clients. He answered the call on the same day. He accepts to repair the equipment instead of pushing new one. He works well and asks a fair price.

    Answer from pro:

    Jacqueline, Thank you for the great review - Im glad to hear you are happy with the work that Greg did. Please don't hesitate to call should you need service again!

    Reply created 28 Mar 2016
  • Review from Customer of The Garage Door Depot
    Rating: 5 out of 5
    Review left on 23 Mar 2016

    Broken spring Garage Door

    Highly recommend this company. Greg was prompt, attentive, professional, and did his work very well. I would recommend Greg and this company to anyone in need of a repair! Cost was reasonable. Glad I contacted him.

    Answer from pro:

    Hello, We are very happy to hear you are pleased with the service you received. Thank you for taking to the time to write a review. Best Regards.

    Reply created 28 Mar 2016
  • Review from Kelsey Poth
    Rating: 5 out of 5
    Review left on 18 Mar 2016

    Great Service!

    Loved working with the Garage Door Depot here in Saskatoon. I own a retail store here in Saskatoon that need a new interior sliding grill door badly. I shopped around and got a few quotes and the Garage Door Depot came in with the best quote and the best service. We love our new door! One of my employees even hugged it since it is so light weight and easy to use. The best part is their took away our old door and I never have to see it again!

    Answer from pro:

    Thank you for the excellent review! We’re extremely happy that your company is so satisfied with our pricing and service. We take a lot of pride in our work and the customer service that we provide. Thank you, we really appreciate your business. Enjoy your new security grille!

    Reply created 21 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2016

    Fabulous and honest work

    Trust this company for honesty and integrity! Prompt and great work done by GDD. Helpful all along the way, fixed damage to old door for free while new door was on it's way. Can't say enough good things. Thanks John and Jayson!

    Answer from pro:

    Michelle, Thank you for your kinds words. The pleasure was truly ours! If you require anything in the future, do not hesitate to contact us. Best Regards, The Garage Door Depot - Calgary Team

    Reply created 16 Feb 2016
  • Review from Customer of The Garage Door Depot
    Rating: 5 out of 5
    Review left on 11 Feb 2016

    Garage door opener

    Greg the owner installed two garage door openers (Liftmaster) for our new home. Greg has excellent customer service and is a trusted professional. We later found out that one of the units had a manufacturer defect, so Greg ordered and installed a new one for us within a reasonable time frame. We would definitely use The Garage Door Depot again if needed.

    Answer from pro:

    Hello, We are pleased to hear you are happy with the work done on your home! Thank you for taking the time to review The Garage Door Depot. Have a wonderful day.

    Reply created 12 Feb 2016
  • Review from Customer of The Garage Door Depot
    Rating: 5 out of 5
    Review left on 24 Jan 2016

    Garage replacement parts

    I needed a part to fix my garage door, and it was difficult to find it around competetive stores. Garage Door Depot was helpful in finding us the part, delivery and service. He went above and beyond to help me fix my project. Highly recommend this business for anyone that needs a good, reasonable price and great service.

    Answer from pro:

    Hello, Thank you for taking the time to Review The Garage Door Depot, we greatly appreciate it.

    Reply created 5 Feb 2016
  • Review from Sean
    Rating: 5 out of 5
    Review left on 23 Jan 2016

    Garage door repair

    Greg exemplified customer service. He came twice to fix a door that of course ended up working the first time here was here - and stopped working the next day. Tried to walk me through on the phone first before we came to the realization it was a faulty sensor. Out quickly to fix things up right. Can't recommend his service enough!!

    Answer from pro:

    Hi Sean, We at the Garage Door Depot are all about providing outstanding service, I am glad your experience was a good one! Thanks again.

    Reply created 26 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2016

    New Garage Door

    If you are looking for someone you can trust , is very professional , will get you what you need and will give you all of his undivided attention , then Greg is your man. The BIG stores cannot compare .Believe me , I did my research.You get a better , stronger door with Greg at a lower price , and you wont wait 4 weeks or more. (like home depot ect..) I had my door 10 days after we placed the order. Thanks Greg , I will recommend you to everyone...

    Answer from pro:

    Hi Dave, Thank you for taking the time to write a review. Your door looks great, and we are so glad you are happy with it!

    Reply created 26 Jan 2016
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