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The Garage Door Depot

Rating: 4.9 out of 5

The Garage Door Depot reviews (222)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2016

    Winter And Garage Doors

    As soon as the cold hit, my garage door and opener were not functioning properly. I called Greg and he came over next evening in -20 weather. He adjusted quite a few things, and took his time making sure everything was properly functioning again. Appreciate Greg fitting me into his busy schedule on short notice! Very professional and friendly. Highly recommend Greg and The Garage Door Depot!

    Answer from pro:

    Hello, Thank you for your review of our company. We think its important to take the time to ensure our customers are 100% satisfied

    Reply created 21 Jan 2016
  • Review from Bruce and Judy Hygh
    Rating: 5 out of 5
    Review left on 5 Jan 2016

    Garage Door Electric Openers and Weatherstripping

    Greg installed new electric door openers on the two garage doors and realigned them so they opened and shut properly, which they never did from the company that originally installed them, and he replaced and installed new weatherstripping and seals on the doors so that they were virtually air-tight and did not allow any snow into the garage. This was an issue before and of concern to me, because I have antique cars stored in it and did not want snow and mice getting in, as was the case. I would highly recommend his company and his services to others without question. I will be using his company to install an interlocking garage floor for me in the spring. Bruce Hygh

    Answer from pro:

    Hi Bruce & Judy! Thanks very much for your review and letting us know we were able to do a great job for you. We think its important to take the time to ensure our customers are 100% satisfied. Thanks again!

    Reply created 12 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jan 2016

    Garage door

    Thanks to Greg Darby for coming out on the coldest night of the year (so far) and fixing our garage door. His attention to detail, professionalism, and his fix it right attitude exceeded our expectations. His pricing is fair and competitive. We highly recommend Greg for any garage door issues. Thanks so much Greg.

    Answer from pro:

    Thank you for the review! Our goal is to provide "positively outrageous service" to all our customers.

    Reply created 5 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2015

    Garage Door Spring Replacement (Ottawa)

    Gred Darby of Ottawa Garage Door Depot is simply the best. He came to my house on a Sunday evening on a emergency call to replace a coil spring which had snapped (preventing me from opening the garage door ). He not only did a great job, but he did not even charge extra for the off-duty call. Better still, the spring he changed worked fine, but it was not the "exact" replacement spring for the door, so he weighed the door and made sure to order the exact replacement spring, ...which he installed the following week AT HIS EXPENSE ! Greg genuinely cares for his customers and places their satisfaction above all else. I would not hesitate to recommend Greg for ANY garage door job. His work is top notch, his prices are more than fair, and customer focus is the best I've ever seen. Thank-you Greg. Stephan Suys Ottawa

    Answer from pro:

    Hello Stephan, Thank you for your review! We are very happy that you are 100% satisfied with the work done on your garage door. At The Garage Door Depot, we want to be your garage door company of choice today, tomorrow and always, so honest and quality service is what our customers can expect!

    Reply created 29 Dec 2015
  • Review from KSM Cons.
    Rating: 5 out of 5
    Review left on 16 Dec 2015

    Great service

    You won't be disappointed. We had a garage door to be replaced and the door was supposed to be custom as our unit is 40 years old and the regular size is not available any more. Absolutely no stress and they got the work done amazing. I had some issues with the lock since my mom was unable to lift the door up because of the weight of the door and believe me they have an amazing after hours emergency service. I hope I never have any issues with garage doors in my life ever but if I have to I will rely on Garage Door Depot

    Answer from pro:

    Hello, Thank you for your review and taking the time to let us know that you were pleased with your new door!

    Reply created 16 Dec 2015
  • Review from Rosario Di Chiara
    Rating: 5 out of 5
    Review left on 26 Nov 2015

    Garage door

    There were issues with the door and 2 panels had to be re ordered. The original installer did not do a good job. They then sent Monte to do the repairs and he did an excellent job. Monte then showed me how to maintain my door. I give him a ten and would definitely do business with them again

    Answer from pro:

    Thank you very much for letting us know that you are happy with the final product and installation. Once in a while, we do receive damaged panels from our manufacturers(damage from transit or manufacturing process). In your case, the damaged panels did cause performance problems with your door. Our chosen manufacturers stand behind their product and quickly sent us new panels to ensure your new garage door is working for you perfectly. We apologize for any inconvenience this may have caused you and again we are thrilled that you are now completely satisfied. We appreciate and value your business.

    Reply created 27 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2015

    Replace Roll-up Doors

    They did an excellent job at a very reasonable price. They were in and out in a day, and they cleaned up/took away all the old door/tracks etc. Very friendly and professional.

    Answer from pro:

    Hi Daryl. Glad we could help and I hope you are very happy with your new door!

    Reply created 27 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Aug 2015

    Garage Door Opener Installation

    Monte from The Garage Door Depot installed a garage door opener in our home - he was prompt, thorough, polite and very professional. He did a great job and certainly went above and beyond the basic installation especially for safety. I would recommend this company to others and surely call them again!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2015

    New Garage Doors

    Right from the first phone call, The Garage Door Depot did all the right things. They followed up when they said they would, provided all the details I needed, and asked the right questions. The doors were installed right on time and very professionally. I would not hesitate at all to recommend them.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2015

    GARAGE DOOR SPRING

    Went to open my garage door one day and it would only open one inch. I saw a sticker on the bottom of my garage door opener and saw that the Garage Door Depot had installed it as they sub contract for Sears. I also checked Home Stars and saw that the Garage Door Depot had excellent reviews. I called them and tried to explain the problem and the lady on the phone was great with my lack of knowledge. She promised to call me back and did so within a couple of hours. She explained that the spring on the door was most likely broken; I looked and after she told me what to look for. saw that she was correct. The appt was made for two days later and they also honored their website coupon for 10% off of parts (this saved me $25). The service guy was prompt and fixed the problem within an hour. The service guy also happened to be the one who had installed the new door opener, I had purchased in 2013. The service was prompted and the work was excellent! Thanks!

    Answer from pro:

    Hi Lora! Thanks very much for your review and letting us know we were able to do a great job for you. I've passed your comments on to our our service staff and the technician who took care of you. Thanks again!

    Reply created 21 Jul 2015
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