The Garage Door Depot reviews (222)

Purchased a replacement gear kit for my garage door motor from Garage Door Depot last week. Seemed like no big deal to do it myself. After a few hours and realizing that I don't know what I'm doing, I gave them a call out of desperation. The guy I purchased the kit from answered my call and explained where I'd been going wrong. He went through the process step-by-step and stayed on the phone with me for 40+ minutes until I finished my install properly. I would've spent 6 hours if I had been making mistakes following my own direction. I appreciated the time spent on the phone with me when I got in over my head. My wife would appreciate it if I leave all my garage improvement projects to the servicemen experts at Garage Door Depot next time.

Very impressed with this company from the minute I scheduled an appointment. My garage opener was malfunctioning and Marshall was super friendly and pleasant as he discussed my situation. We scheduled an appointment and I'm happy to say that our service technician, Derek quickly resolved my problem. He repaired my opener and didn't try to upsell me a new unit which I didn't really need. It was such a pleasure dealing with Derek and Marshall, I would definitely recommend Garage Door Depot to anyone; honest and quality service - can't beat that!

The staff at Garage Door Depot was very supportive in helping us choose the correct door for our home and the installation was done professionally. We are very pleased with the overall experience. It may seem as something simple to purchase a garage door but it can get overwhelming. There are so many styles and colours to choose from! The Garage Door Depot certainly made everything easier for us! M. Pare

Great company to deal with. From sales to installation, process was simple. Very friendly, helpful, and professional. The office team answered questions promptly, and confidently leaving no questions unanswered. The installer was fantastic. Very friendly, efficient and left the sight spotless.

From start to finish, this company provided nothing short of courteous and professional service. I had the good fortune of getting Jeff for my service call. His expert diagnostic of my old garage door system completely convinced me to upgrade. I was very impressed with the timely scheduling of the work, and the quality of workmanship and attention to detail, including a through clean up of the worksite on completion. I have to say that Jeff's professional service was only outdone by his friendly, courteous personality. I would not hesitate to recommend this company to anyone looking for honest, caring and quality service from this family owned business.

Found Garage Door Depot amazing right from Kathleen who took my call and Monty the technician who came. His knowledge and workmanship was above and beyond expectation.He changed the entire spring and pulley system and explained in detail what he had done. I will always go to Garage Door Depot for any other garage door related jobs and highly recommend them to anyone who is looking to fix their garage doors, be it repair or a new door. Very honest and reliable. Thank you once again Monty

After visiting several garage door companies, we found The Garage Door Depot to be ideal - great, friendly and very helpful staff, competitive prices, and as it turned out, superb workmanship! We are very pleased with our new Garaga garage door (a top-of-the-line brand), the new lift motor, the truly excellent aluminum capping on the door frame, plus the custom capping work the Garage Door Depot agreed to do - capping the wooden arches over two of our home's windows. Great staff, fair prices, first-rate work! Very highly recommended!!

I just registered at Homestars so that I could write a review about Garage Door Depot. Both the people I spoke to on the phone and Nick, my serviceman, were friendly and seemed genuine about getting my door fixed not just promptly, but properly. Nick came within the 2 hour window and was very efficient with changing the broken torsion springs, but slowed down when fine tuning (leveling my garage door, adjusting the speed and force of lift, etc.) and making sure the door was lifting and lowering to its proper positions. Being a DIYer, I really appreciated him educating me on why the spring broke, and how he was honest in being unable to seal up the gap between the garage door and ground on either ends of the door (the concrete ground is sinking on both sides, and he pointed to the crack down the middle as evidence). My only wish was that Nick could have lubed the moving parts of the door before he left, as I had read up on other companies doing this. After paying for the service, I was surprised at the cost per torsion spring ($128 each) and out of curiosity, called the company a second time to get a quote on just the parts (a great benefit of this company since they're willing to provide you a quote over the phone, first!). I was told the springs cost $90 each to replace, and thus was saddened to discover I may had been fleeced. I was informed larger springs would cost more, though, and was pleasantly surprised when Kathleen from customer service suggested she would look at the paperwork the following day to see if there really was a discrepancy in price for the particular parts installed (I myself would suspect torsion springs to differ in price based on quality or size), and even offered to refund me the difference were one to be found. The price for the work seemed fair and Nick did state these were commercial-grade springs (should last 10+ years), so I'm sure that no difference would be found (perfectly fine to me, since this would then seem like a fair price for the quality parts). I can honestly say I'm very happy with Nick's work (friendly, cheerful, and efficient guy!) and the customer service at Garage Door Depot. Hopefully my garage door continues to function well, and if the torsion spring sure enough lasts the 10+ years I was told it would, then I know who to go back to for more repairs.

I called to inquire about service. They made the appointment giving me a 2 hour window the same day. The technician was very helpful , phoned to secure the parts required from the office. Before leaving the technician made an appointment for me for the next morning with again a 2 hour window of when they would arrive. Today the technician showed up on time, completed the repair quickly and reviewed with me the work that he preformed. I was very impressed with both Service Technicians and the office that was supporting them. A job well done!

I had experienced several rip offs by a garage door company in Toronto .who are now bankrupt. They were featured on CBC showing how they ripped off many customers. I found the Garage Door Depot asked them to replace the whole mechanism on one of my garage doors.. They inspected the door opener (Lift Master )and said I only needed a part replacement costing less than $ 100 Instead of the $400 for replacing the whole unit . They did a thorough inspection-- made some other adjustments--this door now works better and quieter than it has in the last 10 years .; I now have a company that is very professional---only fixes what is necessary and is very reasonable in terms of cost---IT IS CALLED HONESTY . . These people are terrific .A warning the other company called Pro Master has apparently resurfaced with different numbers and names --be very careful to avoid them--they almost tricked me again---but I found Garage Door Depot ---do not go anywhere else . Howat Noble