5 Star Cleaning

Rating: 4.9 out of 5

5 Star Cleaning reviews (498)

  • Review from Customer of 5 Star Cleaning
    Rating: 4 out of 5
    Review left on 17 Dec 2018

    Clean house

    5 Star Cleaning is a good cleaning service that I would recommend to others if they are looking for a cleaning service. They have been working with us for several months now and have done a great job! Thanks for all your hard work.

    Answer from pro:

    Thank you so much for your great feedback and ongoing business. We appreciate your referral. It is always our pleasure to provide our cleaning services. all the best. 5 Star Cleaning Team

    Reply created 17 Dec 2018
  • Review from Customer of 5 Star Cleaning
    Rating: 5 out of 5
    Review left on 10 Dec 2018

    House Renovation

    Hello, there, We are a custom home builders based in Oakville and we know It’s not easy to arrange everything and a deep cleaning after the renovation process. We hired professional cleaning service (5 star cleaning) for our Kingcity and Burlington projects for the post renovation cleaning. They did an awesome job. The best part is, they finished the work on time without cutting a corner.

    Answer from pro:

    Thank you so much for your trust, your business and your excellent review on our ongoing post renovation services. It was our pleasure each time to provide our services to you guys. We appreciate your referral. Happy Holidays to you all. All the best. 5 Star Cleaning Team

    Reply created 12 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2018

    House cleaning

    I have been using their bi weekly house cleaning services for a few months now and it has been a very good experience. Bob & Lisa are very understanding, helpful and professional. Their cleaning staff is hard working & sincere. I would always recommend them.

    Answer from pro:

    Thank you so much dear Puja for your ongoing trust, co-operation-and your business with us. We really appreciate your review and your positive feed back. It is our pleasure to provide our services to you each time. Thanks for referral. Happy holidays. All the best. 5 Star Cleaning Team

    Reply created 10 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2018

    Project manager/ owner

    The Five Star team team did an excellent job on the recovery of the water damage that came in from us being a roofing contractor / mechanical equipment and their promptness and professionalism was by far amazing I recommend the services to everybody

    Answer from pro:

    We greatly appreciate your co-operation, your trust and your excellent review on our business in couple of times that we provided our water damage services. Thank you for referral. All the best, Happy Holidays. 5 Star Team

    Reply created 10 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2018

    Cleaning for House, rugs and runners

    Excellent job.....the money that I paid them is worth every penny. I found them on homestars based on great customer reviews. I chose them because i needed a company that can clean my house, rugs and sofa all together as a package although they send different crew for cleaning and rug puck up and for sofa cleaning but all were perfectly arranged by Bob and Lisa at 5 STAR. We are very happy and contented with their cleaning services, punctuality and professionalism. I highly recommend this company.....I'm a very satisfied client. Thumbs up

    Answer from pro:

    We appreciate for taking time to write about your very positive feed back, excellent review and about your amazing experience with our one stop cleaning services where all can be arranged with the same company with special great cost. It was our pleasure to provide our services to you in your beautiful house. Thank you for your referral. Looking forward to provide our services to you in future. All the best. 5 Star Cleaning Team

    Reply created 5 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2018

    House and carpet cleaning package

    We where moving to new house and need full package house and carpet cleaning Service, 5 Sstar was refred to us by a friends who user the recently and was very happy. Bob arramge for cleaning crew care in online shaye early morning and fdid the cleaning and then carpet cleaning crew care in and did the carpet cleaning. We where very happy with the great, effivient, profesdional Service. We Will user their Service again and we happy recomendation them to others

    Answer from pro:

    We do our best to provide our greatest services. We are glad we could meet your expectation. Your acknowledgement and appreciation of our services are greatly valued and appreciated. Thank you so for your great review and your trust in our services and very positive honest experience. We appreciate your recommendation. Your referral is our business card. All the best. 5 Star cleaning Team

    Reply created 28 Nov 2018
  • Review from Akos D
    Rating: 0 out of 5
    Review left on 26 Nov 2018

    The Worst post Renovation cleaners ever

    I called 5 Star's for my cleaning my newly bought bungalow post renovation on November 24, 2018. On the phone they are nice and courteous and give you all the reassurance of quality work as they have been in business for over 20 years. When they come and do the work it is a different story, they make sure they take longer than required but just do a shabby job, I called the office afterwards Lisa and the husband to raise my concerns and since they had taken my credit card details before booking and they can charge you , they talk to you any how , infact in a very very rude manner and say some words to you you wonder if these are the nice people ypu spoke to earlier before the contract., My word of advice to any one is dont trust them , they do not work for you, all they care about is the money which they make sure they get your credit card details before they come out and do your work, their cleaning makes your house more dirty than before,...............Never again 5 Stars

    Answer from pro:

    We are very surprised and shock to see your review from a very happy customer about your cleaning to this unhappy???? We do our best to provide best possible services to any customer in any given situation !!, I would like to clarify the few things:; We got a call from you at 10 pm at night that a company cancelled on you and you desperately needed cleaning next day,although it was after hours, we did managed professionally and patiently to arrange 2 cleaners plus supervisor for you for your cleaning, we follow our policy as we do for any cleaning job, take credit card and process the payment after cleaning done as we do for every one else. You have given all the information about the price with details and 2 authorization forms has been signed by you too. Our supervisor and two cleaner were there at job site 10 minute early, waited for you 20 minutes to arrive. Our supervisor told you in the morning that this job which is post renovation plus a very dirty house with dirty appliance that took so much time to clean, You have been told that this house will take all day to clean , might even have to come next day to complete, you agreed and gave our supervisor your house key to come in next day at 6.00 am to continue cleaning plus bring in male cleaner to scrub the basement floor as well to finish up everything before 10.30 am Sunday when moving start. You were and agreed with all of that. Our cleaner did manged to cleaned the whole house in 8 hours, so only the basement floor scrubbing was left for Sunday morning. You decided not to do it and wanted your keys back. Our supervisor, on Sunday morning at 8 am brought in your key, gave you a tour of the house and showed you that every where was clean and you were happy ( this was her own time). You said you will arrange for floor scrubbing in near future. All these conversation detail gets communicated to our office too. We have been in business 28+ years and we love our business and we believe in honest, fair, professional and fair services. We do our best to make everyone happy, In this case you have unrealistic and unfair expectation.

    Reply created 27 Nov 2018
  • Review from ASHLEY
    Rating: 5 out of 5
    Review left on 22 Nov 2018

    Newly renovated house

    5 Star cleaners arrived on time. They had all the cleaning supplies needed for cleaning . They were very detailed , fast, professional and friendly ladies to work with. We managed to clean all the areas that been asked to clean in allowed time. We were very happy with their cleaning services. We recommend their amazing services to others and we will use their services again.

    Answer from pro:

    Thank you for acknowledging all the great qualities in our cleaning ladies that we are proud of. We appreciate your excellent review, your business and you recommendation. Our professional, punctual and dedicated cleaners with all supplies needed for cleaning are ready to provide the same day or any day services from regular cleaning to post renovation cleaning in both residential and commercial areas in GTA and Toronto. All the best. 5 Star Cleaning Team

    Reply created 23 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2018

    Full Basement cleaning

    Lisa sent two ladies in very short notice. The ladies cleaned up the whole basement . I'm very impressed with their detail work. I would highly recommend 5 Star Cleaning.

    Answer from pro:

    Thank you so much Peter for your great feed back and excellent review in our short notice, the same day cleaning services. We are very happy we could meet your expectation and beyond. All the best. Looking forward to provide our services again. 5Star Cleaning Team

    Reply created 21 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2018

    Excellent cleaning, pleasant staff

    Excellent cleaning services and pleasant staff. They are on time, professional and do a consistently good job. Happy so far after multiple bi-weekly cleanings! We have had the same cleaners each time which is nice because we can build a relationship with them.

    Answer from pro:

    Thank you so much Mr. E. for your ongoing business, rust and your excellent review for our cleaning services. It is always our pleasure to provide our services to you and your lovely family. Your prompt communication and co-operation with our cleaning team are greatly appreciated. All the best 5 Star Cleaning Team

    Reply created 11 Oct 2018