United Alarm reviews (171)

Great customer service and professional business. Very fast response time and was easy to talk to. I would recommend this Company to anyone who is interested in having a great customer experience.

I wanted to install a home security system in my house and did a bit of research on the internet for the best price and quality. Finally found united alarm with good review and reasonable price. The installation just took 2 hours and the system is working perfectly. One time a false alarm went off and united alarm promptly call me to make sure that everything is ok.

We activated with United Alarm Systems approximately 6 months ago, after moving into a home that already had one of their systems. First off the salesman was a wonderful gentleman. However, It is by far one of the worst purchase decisions we have made due to the service, and regret that we still have 32 months remaining on our contract. In fairness, we opted to keep some of the existing equipment that was in the home, as the company audited the system and said it was in good working condition, as it had been operational with the former homeowners. We upgraded control panels, added some sensors, and have since upgraded the main control board for the unit. So aside from a handful of motion and door/window sensors, the system is new. This system has been the biggest pain in the neck of any household utility since we moved in 6 months ago. We signed a new contract, yet United Alarms did not wipe the former owners settings and information from their system for 4 months, and the system would automatically arm itself per the former owners wishes every Saturday afternoon...the alarm would go off without warning while were home watching TV or just hanging out (it took us and the company months to figure this out). They would call us by the former owner’s name, when contacting us... We had a technician out to do some testing of our phone line, because we were supposedly having some "communication issues" (Shaw phone) He did some tests and left at 5pm in the afternoon. He couldn't diagnose the problem, other than to say we needed a new control board...fine, I'll pay more. He left...well at 2AM in the middle of the night the monitoring station is calling us asking if we need an ambulance...apparently the tech never cleared his test signals! I tell the station no...everything is fine, a tech was out an must have left without clearing his test signals...I go back to sleep. 2:15AM the phone rings again...do you need an ambulance? I'm about ready to lose it. In the interests of brevity, I''ll add that the control panel freezes when you enter, triggering alarms. Customer service is marginal, and I've not had a positive experience. They just don't give the impression that they really care. The tone is that they want to charge you for even the most basic of customer inquiries and what could be considered basic client service. You can try to communicate changes to their customer service and they either misunderstand or don't listen to you, but say they made the changes...things like adding in entry codes for people watching your house while on vacation...their entry code does not work when they come over to check on things, because the company never made the addition...and the alarm goes off. We have removed our friends as being emergency contacts, because we don't want to put them through the annoyance of dealing with United Alarms until they can prove that they have their act together. And finally. The system did not come with any manual or documentation, and the model is not on their website. I had to download the manual from another alarm company. All in all, very poor so far.

Great people to deal with!Always prompt and professional!I can recommend them to anyone in the need of this type of service. I have been dealing with them for many years,never disappointed!!

Overall good service as well as informative sales person. Didn't try to oversell products, but told us what we needed. Quick to answer questions surrounding system. Would definitely refer company to family and friends. Install was quick and tech was neat and courteous.

We were impressed with United Alarms quick appointment time. The install was quick and easy. Tech was very polite. We have had a few questions since about our system, the company did their best to answer them in a timely manner.

We've been with United Alarm for almost 3 years. In the beginning, we were satisfied with the service we were getting because there were no issues; however, when the issues started popping up, our views started to change. In the last 2 years, we've had nothing but faulty contacts that would periodically set the alarm. The first time, the contact that was installed on our patio door started to peel off. We had to pay $85.00 for the technician to come and 'stick' it back on which started to peel again. The technician told us that it's because we have a heavy door which isn't anything different than the typical sliding patio doors. After complaining about it for a few days, they finally drilled a contact on and it was working for a while but that same contact started to set the alarm again for whatever reason. Luckily, we had the guard service so we never had to pay any false alarm charges. Eventually the alarm stopped working all together and we then had to pay another $85.00 to get it working again. Customer service was okay. I wouldn't say they were bad but I can't say they were great. They didn't seem to want to keep our business because when we told them we wanted to cancel our services, they just sent us the paperwork to end the contract without offering anything to keep us. Because of that, we will be looking for another security company.

Got them to setup home alarm - quick appointment and very informative. They were able to install new hardware and even use some old ones that came with the previous owner of the house. Couple false alarms while learning the system and the response time was great! Highly recommended!

I have installed a home alarm with united alarm about two months ago and I am very happy with the services people very friendly and helpful , especially the technician he was so nice. thanks

United Alarm was very responsive when I was going for quotes and their quote was the best so I picked it. Installation was smooth and the tech was professional. Have not had any false alarms and the system is great so far. All is left for future is to see how well they respond when a real alarm goes off. Highly recommend United Alarm.