United Alarm reviews (171)

Thank you so much for your positive review and using United Alarm for you security needs. We truly appreciate your patronage and look forward to helping your friends and family in the future.

Thank you for your continued business we appreciate your support. It is faithful customers like you who have given United Alarm the opportunity to protect homes and businesses in Calgary for over 23 years!

Hi Ella, We are so sorry to hear that you are unsatisfied with the service you received from our company. United Alarm has won multiple awards for excellence in customer service, including the Consumer's Choice Award seven years in a row and the Calgary Herald Reader's Choice Award. We have thousands of satisfied customers, and the positive reviews you see listed are evidence of that. We have no need to post fake reviews; our customers choose to share their positive experiences with others. If you are unsatisfied, please contact our office so that we can have a chance to address your concerns specifically and turn your experience into a better one.

Thank you so much for your positive review and using United Alarm for you security needs. We look forward to helping your friends and family in the future.

Hi Kelly, We are so sorry to hear that you had a negative experience with United Alarm. We do our best to meet and exceed every client's expectations, so it is disconcerting to hear that you are unhappy with your experience. We have been in business for over 20 years and have a 99.9% approval rating among our multitudes of customers. Unfortunately when it comes to removing systems and installing them in different homes, complications can arise because the alarm system was tailored to fit the original location and doesn’t always work in the new location. Our technicians are the best of the best, and if they can possibly install the system in the new home, they will. In regards to false alarm fees, these charges come directly from the Calgary City Police. United Alarm does offer a guard company that can respond if an alarm is triggered, instead of having the Calgary City Police dispatched to your home. Every client is given a choice between these two responses when they sign up, and also have the option of changing their chosen response at any time during their contract. All new alarm systems sold by United Alarm come with a one year warranty. If the system is malfunctioning because of faulty equipment or installation, we will send a technician to service the system free of charge. Like most alarm companies, United Alarm installs equipment on a monthly agreement without charging customers the full equipment cost up front. For this reason if there is a good indication that a client may not fulfill their contract, United Alarm will sometimes place a lien on the property. Once the contractual obligations have been fulfilled, the lien will be removed at no additional cost to the client. This is simply to secure United Alarm’s assets until the costs of equipment and labour are covered. We wish you the best and feel confident that if you ever again consider us to be your security provider, you will not be disappointed. It is unfortunate that your experience was less than positive, and if you decide to give us a call we will do our best to rectify the situation. United Alarm is known as the best alarm company for a reason, and we look forward to proving this even more in the future.