United Alarm reviews (171)

We would like to start off by stressing that United Alarm never said that your system was hacked nor is the Honeywell system you have installed a “hacker friendly system”. We take accusations such as this very seriously. The hacking concern was something that you were very persistent and concerned about since it was brought up multiple times throughout every conversation you’ve had with the United Alarm team. There was no mention from Honeywell tech support or the United Alarm team about your system being “hacked”. Honeywell tech support corroborated what United Alarm’s findings were and it has been determined that there was a power surge on your end causing the panel to reboot. You were not left unprotected as the alarm system was working after this isolated incident, monitoring continued on throughout the following weekend and still presently continues. After this was explained to you, you were adamant that you were being hacked. As United Alarm delved further into this issue, our in house tech team and saw no unusual activity on your account. Since you thought that hacking could have happened, we advised you that the only time this could be a possibility would be if they “hacked” your phone or computer where your own log in information was pre-stored in the device. United Alarm sent out our technician at no cost to you as a courtesy to inspect the alarm installation, measured the voltage of your power supply and found no issues. The alarm system meets all of Honeywell security installation standards all the while fulfilling the top ULC standards in Alberta.

Hi RonitE Thank you for your very nice review. All of the staff at United Alarm prides our selves with our customer service. If you need any help in the future we are more then happy to help. Sincerely, United Alarm Systems Inc

We’re sorry to hear that you have had less than a great experience with your account. United Alarm strives on providing the best customer service. As we are unable to pull up any information as you’ve posted under a private user, we can’t look into your account to see what happened. Please feel free to contact Satina our accounts manager at 403-261-8838 and she would be more than happy to look over your account in more detail. Kind Regards United Alarm

We’re sorry to hear that you have had less than a great experience with your account. United Alarm strives on being open and honest with all pricing, policies and low pressure sales. We are unable to pull up any information to review what happened and how we can fix this moving forward. Please feel free to contact Satina our accounts manager at 403-261-8838 and she would be more than happy to look over your account in more detail.

Thank you for taking the time to review of our services and equipment. It’s customer like you that helped make us Calgary Larges locally own security companies. Kind Regards United Alarm

Thank you for your business, we truly appreciate it. Our team at United Alarm are always glad to hear that everything is going well with your alarm system and we are always here if you need anything. It customers like you and your kind words that allow us to help keep Calgary a little bit safer over the past 28 years. Thank you for supporting a local Calgary company. United Alarm Systems Inc

Glad we could help!

Unfortunately, we require more information in order to respond to your complaint as we don't provide service in San Francisco. If you have an account with us and wish to speak to a manager please contact Marnie at 403-261-8838.

So happy to hear your experience with United Alarm was positive! It's wonderful when people take the time to write something good. Thank you

It is unfortunate this customer did not post his/her name as we are unable to look into the account specifically, however, United Alarm is a home security company, it is of utmost importance to have any cancellation or changes to an account in writing not just over the telephone. Cancelling security monitoring service is not like cancelling your telephone or cable. When customers sell their property while still under contract, they are given several options; transfer the contract to the new owners, take the system with them if possible, sign up for a new system at their new home or buy out the remaining time of their contract at 87% of what is owing. No company is going to put in equipment for free, install it for free and then let someone walk away from it. The option to purchase equipment up front is an option, but this customer chose to lease it from us and signed a contract for a specified period of time. We are sorry to hear the customer's experience with regard to cancellation was a less than great experience. Customer service is always United Alarm's top priority.