Aquatech Basement Waterproofing

Rating: 5 out of 5

Aquatech Basement Waterproofing reviews (844)

  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 1 Apr 2023

    Waterproofing

    My account manger was excellent; explain the project and his recommendation, arranged for a good price, and did excellent follow-up at all times. The work team was also excellent - the supervisor communicated well with me, keeping me informed and the work team was pleasant to have in the house.

    Answer from pro:

    Dear Valued Customer, We truly appreciate you finding the time to provide your feedback with our company. We’re so happy to hear you had a great experience. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, AquaTech Waterproofing Team

    Reply created 3 Apr 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Mar 2023

    Waterproofing

    We had a cracked basement foundation that was leaking, creating a little stream of water across the basement floor. The guys came over and fixed it all up. It rained that night and no more leaks. Thanks, Aquatech!

    Answer from pro:

    Dear Daniel, Thanks so much for your review, we love getting feedback about our foundation crack repairs and take pride in our customer service. Please get in touch if there is anything else we can do to make your day. Sincerely, AquaTech Waterproofing Team

    Reply created 30 Mar 2023
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 29 Mar 2023

    Foundation crack repair

    Prompt return call from Terry and arrived that afternoon with quote, which we accepted and booked the following week. Workers arrived promptly and did a thorough application and cleanup when completed. Highly recommend!

    Answer from pro:

    Dear Valued Customer, We appreciate you finding the time to leave us a review. We will be sharing your kind message with Terry and the crew! They will be more than happy to hear that you are satisfied with their service! Thanks again for the recommendation. Hope you enjoy the rest of your day! Sincerely, AquaTech Waterproofing Team

    Reply created 29 Mar 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2023

    Highly Recommend

    We called Aquatech yesterday and the next day Shawn arrived right on time. Shawn was professional, friendly and very courteous. We had another company in to look at the issue but didn't identify the cause and said they would follow-up with a quote. Within 20 minutes of Shawn being here, he identified the issue and recommended how we should go about getting the issue fixed (it turned out not to be a crack in our foundation). I appreciated how honest Shawn was. Will definitely call again should we have any further issues.

    Answer from pro:

    Dear Jane, Thanks so much for sharing your feedback about our customer service. We’re glad to hear that our team provided you with professional and honest service. We hope we've exceeded your expectations, and we’ll make sure that Shawn receives the recognition he deserves. Thank you again! We hope you have a great day! Sincerely, AquaTech Waterproofing Team

    Reply created 24 Mar 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2023

    Very professional, top class service

    Called Aquatec to quote on a leaking basement crack. Did most of the correspondence over email. The process was seems less. Staff arrived exactly at the discussed time, worked professionally and were expedient. I cant say enough how impressed I am with this company. Extremely well run!

    Answer from pro:

    Dear Darryl, We cannot thank you enough for such an amazing review! It's amazing to hear that you are satisfied with our service. We hope you know that we are always here for you in case you have any questions or future projects. We appreciate your business. Sincerely, AquaTech Waterproofing Team

    Reply created 7 Mar 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2023

    Basement Drainage

    This is now the third project where Ive used Aquatech. They are reliable and the work is solid. In past projects, they helped get available city grants for flood prevention work. Made the process really easy. This last project was replacing our main drainage line in our basement. The broke up the flooring and replaced everything and re-laid the concrete. They did it really fast and left the place shockingly clean - considering what a messy job it was. They are my go to for anything basement/drainage.

    Answer from pro:

    Dear Patrick, We really appreciate feedback as detailed and thoughtful as yours. Trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at AquaTech Waterproofing. We sincerely thank you for taking the time to share your thoughts with us. And we are very grateful that you placed your trust in our company over and over again. We are always here for you. Sincerely, AquaTech Waterproofing Team

    Reply created 22 Feb 2023
  • Review from Alan Smith
    Rating: 5 out of 5
    Review left on 8 Feb 2023

    Excellent in every respect

    From my first email to them to the completion of the project, Aquatech was flawless. Great communication and excellent execution. Courteous and considerate.

    Answer from pro:

    Dear Alan, Seeing that you had a flawless experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our company. We look forward to serving you for many years to come! Regards, AquaTech Waterproofing Team

    Reply created 9 Feb 2023
  • Review from Customer of Aquatech Basement Waterproofing
    Rating: 5 out of 5
    Review left on 8 Feb 2023

    Waterproofing

    If you need advice on waterproofing your home, Nico from Aquatech waterproofing would be my recommended go-to person. He diagnosed our problem thoroughly, explained clearly why it was happening and gave us several options to consider to solve the problem and prevent recurrence. He is a knowledgeable and personable professional. Thank you.

    Answer from pro:

    Dear Valued Customer, Feedback like yours is always valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Nico will be thrilled to receive your positive review. Thank you, and have a great day! Sincerely, AquaTech Waterproofing Team

    Reply created 9 Feb 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2023

    Amazing service - Above and Beyond my expectation

    It was a great experience to work with Shawn and his team at Aquatech. I can't stress enough how happy I am with their waterproofing service. I was looking for a great balance of cost x benefit, a reputable company with strong quality for a reasonable price to fit in my budget, and after connecting with five companies I decided to proceed with Aquatech. Here is why I really liked Aquatech: 1 Defining the scope of work - Shawn was very professional and fair with identifying the area that required waterproofing. 2 Negotiating the budget - competitive price - great balance cost x benefit 3 Flexible start date - we quickly booked a start date, they arrived on time with all the equipment and staff to perform the service 4 Efficient - they brought a big crew who performed a big service in only one day, most companies said average 2-3 days 5 Quality - Great material and service. Besides it there were so many positive reviews, now I understand why people liked them. I spoke with Shawn and the staff on site and they were always friendly and ready to assist with my inquiries. They all spoke very high about their company, it seems to be a company who takes good care of their employees and you can see it reflecting on their service. Great people!!! I strongly recommend Shawn and Aquatech.

    Answer from pro:

    Dear Renato, Wow! Thank you for your amazing review. We’ve passed your kind words to Shawn and our team. The AquaTech team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Thanks for choosing us! Sincerely, AquaTech Waterproofing Team

    Reply created 6 Feb 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2023

    leaking basement

    Last week of December, Larry & Igor (not me) fixed a crack in our foundation in 1 day once informed of municipal utility lines. This after Larry wouldn't take payment last summer for inspecting, reassuring me water in my basement then was not from a cracked foundation (it hadn't cracked yet, and affected a different room) but overflow from window wells, coaching me effectively how to fix the problem myself, and checking on my progress. The relief of having Larry's opinion and management of our problems is priceless. Always courteous, professional, prompt and effective -- real value. I wish all the people I ever need service from were like him.

    Answer from pro:

    Dear Igor, We're really grateful and appreciate you taking the time to share your rating with us. Larry, and Igor will love to read the kind words you left about their service! Our company always likes to ensure that customers such as yourself are aware and comfortable of each step required to fix the issue. Thank you for the feedback and we hope you visit us again! Sincerely, AquaTech Waterproofing Team

    Reply created 2 Feb 2023
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