Watermart

Rating: 5 out of 5

Watermart reviews (650)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2018

    Filter change and Biocera Filter added

    Yasser arrived exactly on time. Politely removed his shoes and went straight to work. After work was complete he explained what he done and what I had to do afterwards (ie flushing system) Highly recommend this company and this worker. Would recommend anyone with and RO system to upgrade to the Biocera Alkaline Cartridge. After researching many of these Alkaline Cartridges online I came to the conclusion this was the best on the market so it's great to see this is the one Watermart uses. It's more expensive but this is not an area you want to be using a cheaper product. 10/10 for service.

    Answer from pro:

    Hi James. It is unfortunate that many service companies don't have the courtesy to arrive on time and remove footwear. We really do want to treat everyone's time and homes as if they were our own. Thank you for recognizing this. I'm also happy to hear that you were happy with Yasser. He is actually a chemical engineer from Serbia and we're very lucky to have him on the team. And Yes! Those Biocera cartridges really hold the pH and mineral counts steady (we went through a dozen or so until we landed on this one). I'm very glad to hear that you are happy with the results. Please let myself or any of the team know if you have questions about your system or about water issues generally. Many thanks once again for the business and for your review. Sincerely. Dave.

    Reply created 14 Mar 2018
  • Review from Susan
    Rating: 5 out of 5
    Review left on 19 Feb 2018

    Installation of water softener system

    Watermark technician was delayed due to snowy weather conditions but he diligently and professionally completed the job once at our home. He took the time to answer our questions and was able to accommodate some additional work that we asked him to do (ie. addition of bypass tubing and install of 2 shower filters).

    Answer from pro:

    Hello. Yes...so sorry for the delay. We went through a few days where the snow caused some real scheduling issues. Thank you for your understanding. I'm happy to hear that you were satisfied with the technician's work and that he did some extra work for you as well. Please give us a call or drop us a line any time if you have questions about your systems. All the best. Dave and the Watermart Team.

    Reply created 14 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2018

    Excellent Service

    Diana arrived promptly and did an excellent and efficient job of replacing our water filters. I loved having a lady technician:) She also kindly reset our carbon filter back wash timer.

    Answer from pro:

    Hello Karen. I'm happy to hear that you were pleased with Diana. We are getting a great deal of positive feedback about having her on the team - good energy, competence, etc. I'm also glad to hear that she was able to reset your whole home filtration system. Please give us a call any time if you have follow up questions. And thanks so much for taking the time to send us us such great feedback. Sincerely. Dave.

    Reply created 14 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Feb 2018

    Slow dispensing faucet

    Our faucet was dispensing water substantially slower than normal. We were happy that Ron could come out to assess the problem and hopefully fix it. He did just that within an hour. He repaired the issue with two of our filters and had our water running at full speed per normal. We couldn't be happier with Ron and his service. His years of experience are a definite asset to us and we prefer that it's only him that comes out to either change filters or fix any issue. He is definitely the best! (We hope that he is compensated accordingly!)

    Answer from pro:

    Hi Sandra and Sean. I'm very glad to hear that Ron was able to get the water flowing at the regular pace again. Thanks for your great feedback regarding his service - he's our most senior tech (16 years and counting!) and I'd trust him to fix anything (water related or not!). We'll make sure that he comes back to you year after year (and that he continues to be happy as part of the team!). Please let us know if we can answer any follow up questions. Many thanks once again. Dave.

    Reply created 14 Mar 2018
  • Review from Carly Romano
    Rating: 5 out of 5
    Review left on 14 Feb 2018

    Filter change

    I’ve had my filter replaced before, but Yasser really went above and beyond in order to help me out. Previous technicians have told me to clean the faucet myself and empty out the cabinet for them before they arrive, but Yasser was keen to do all of it for me and let me take care of my business while he was doing it. Time saved is money well spent. Thanks Yasser!

    Answer from pro:

    Hello! Yasser has been a great addition to the team. He is actually a chemical engineer from Serbia - highly skilled, highly knowledgeable and, lucky for us, also very courteous and diligent. I'm so happy to hear that you had a good experience with him. Many thanks for your kind words and for your business. Be sure to let myself or any of the team know if you ever have questions. Many thanks once again. Dave.

    Reply created 2 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Feb 2018

    Reverse Osmosis System Services/Cleaned & Tested

    This morning Diana arrived promptly to service the RO system we bought from WaterMart over 16 years ago. WaterMart helped us transport our system from house to house each time we moved. Diana was one of many professional, friendly and skilled staff from WaterMart that we've come into contact with over the years. She was helpful, competent and patient in teaching me what she was doing and why. She was also knowledgable about factors that can lead to filter clogs, low pressure, etc. Above and beyond all this, she was so wonderful with our dog, assuring us that she could work without us having to put Bailey outside. Another great experience with WaterMart.

    Answer from pro:

    Hi Anas. I definitely remember you and Joe buying your systems back in the early 2000's. Many thanks for taking your system with us house to house and for sticking with us. And thank you for your comments about Diana. We are very lucky to have her and I'm happy to hear that you feel the same. And yes...she's really good with dogs...and kids! I will pass on your kudos to her. Please let us know any time if you have questions - or need us to move the equipment again. Always happy to help. Thanks once again. All the best. Dave.

    Reply created 2 Mar 2018
  • Review from GP
    Rating: 5 out of 5
    Review left on 13 Feb 2018

    Install of water treatment equipment

    Ken of Watermart replaced an old undercounter unit with a 3 stage filtration system and an upgraded spout and added a whole home system and chlorine reduction showerhead. He discussed placement of the units and provided updates and clear instructions/information and answered and invited questions. His approach was knowledgable and professional.

    Answer from pro:

    Hi GP. Thank you so much for taking the time to send us some positive feedback (and for your business, of course!). I'm glad to hear that Ken did a good job replacing your older system that you made the (great) choice to treat all of the water in your home. I'm also happy to hear that Ken offered a satisfactory dialogue regarding system placement and operating instructions and that you were happy with his professionalism. (I have passed on your kind words and he passes back his thanks). Please give us a call any time if you have follow up questions. Many thanks once again. Dave, Ken and the Watermart Team.

    Reply created 14 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2018

    Over ten years later, WaterMart still has our business

    When Ron showed up to change our filters this year, we were reminiscing and realized that we'd known one another for almost 15 years. I've owned three different homes in that time and more often than not, it's been Ron who has been our service technician. He's also the ONLY tradesman that I would leave alone in my home while I went to run a quick errand. Being able to retain a good employee like Ron says a lot about the management and ownership at WaterMart. Highly recommended!

    Answer from pro:

    Hi DNR. We have been very lucky to develop such a great team over the years. And its always nice to hear that people appreciate this as well. Many clients ask for individual technicians year after year. Ron has been with us the longest - almost 20 years now. And yes...we're super-lucky to have him with us. I'm happy to hear that you feel the same. Thanks so much for your business over the years. And a special thanks for taking the time to write us such a great review. Please let myself, Ron or any of the team know any time if you have questions about your water system or about water issues generally. Sincerely, Dave.

    Reply created 2 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Feb 2018

    Water filtration

    I have had a Watermart system for about 18 months and couldn't be happier. The system works beautifully and I love the difference I can taste as well as see - no more orange water stains! The team at Watermart are fabulous and provide such outstanding service, it is truly a pleasure dealing with them. I had my first filter change last week and was thrilled with the team's responsiveness to my questions, my booking and Dave's responsiveness. Diana did the service and, despite the horrid weather she had to travel in, she was still so cheerful and friendly from when she arrived to when she left. She did the change so efficiently, leaving everything perfectly clean. Such a pleasure to work with people with a good attitude and Diana epitomises that. I only have positive comments about the Watermart and highly recommend them.

    Answer from pro:

    Hello Debbie. The words "couldn't be happier" are great words for the team to hear. I'm very happy to hear that you continue to appreciate the difference in taste from your water system and that we've fixed the orange stain issue. It is often tough to operate a service team during winter days - but I've had lots of feedback that Diana manages to keep a positive attitude despite the weather. She really has been great. Thank you for your positive comments and for your recommendations. Please let myself or any of the team know if you ever have questions. Many thanks once again. Dave.

    Reply created 27 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Feb 2018

    Service

    Diana came to service my water softer. She was punctual and efficient. She explained the system and how it works, and I appreciate that. I am very satisfied with the service I received from Diana and from Watermart.

    Answer from pro:

    Hi Noha. I'm very happy to hear that you were satisfied with Diana's service - and that you now have a more thorough understanding how your water treatment system works. Please let myself or any of the team know any time if you have follow-up questions. Many thanks once again. Dave.

    Reply created 15 Feb 2018
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