M&R Van Zant
Rating: 4 out of 5
Jonathan from Vinylbilt Windows was great!
A couple of weeks ago after shutting a window & locking it, I heard the lock leaver pop. I was really surprised because I was not rushing, I did not use any force at all to close it, the temperature was not freezing & the window was only approximately 4 years old.
As the leaver had no way for me to take it off as there were no visible entry points into the mechanism, it seemed like something broke inside the mechanism resulting in the window being locked in the shut position (thankfully) until fixed professionally.
After contacting Fasada in Oakville who I purchased the VinylBilt windows from, the process was fairly painless. They provided the information to VInylbilt who contacted me fairly quickly & very professionally explained the process of setting up an appointment for a service tech to come to my house. They did explain that there was a service charge even though it was a fairly new window. That was the only disappointing part & why I wouldn't say this was a 5 star situation. I don't like the fact that I had to pay to get something fixed that should not have broken, but if I ever wanted to open that window again, I had no choice.
Jonathan from Vinylbilt Windows was great. He was professional, quick, fixed the lock, explained why it broke (something was too tight in another part of the window fitting so he had to replace a couple of other pieces that help open the window).
Answer from pro:
Hi there, we appreciate this honest review. We work very hard to provide our customers with the most professional and quality service and we are so happy that we were able to help you with your problem.
Reply created 4 Apr 2022