Aire One (Aire One) Heating & Cooling

Rating: 3.5 out of 5

Aire One (Aire One) Heating & Cooling reviews (301)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 22 Mar 2015

    Furnace Repair emergency

    Early March our heat went. Called Air One of Peel. The service rep came and declared furnace dying, can't be repaired and insisted we let them install a new furnace. Took second opinion which revealed the cause was blocked water drainage tube blocked. Furnace running great after cleaning. We almost fell for their Absolute Dishonety.

    Answer from pro:

    Brij, thank you for taking the time to write this review as we appreciate any and all feedback from our customers. However there are a couple of issues to address with regards to your comments. The first is that you failed to mention that before our technician left your home, he got your furnace up and running and provided you with heat. This is our main priority when responding to "no heat" service calls and our technician achieved that. He also check the furnace drain line and it was clear at that time; had it not been, the furnace would not have worked. He suspected that the problem had to do with the gas valve and he mentioned this to you. He also said that the furnace could stop working again at any time. This is why he RECOMMENDED that you consider replacing your 15 year old furnace, which leads to the second issue with your review. Aire One understands that its customers are the ones who hold the power and make the decisions rather than the other way around. As such, all our sales people and technicians would never INSIST that a customer make a purchase, as you stated, but instead they only make recommendations. At the end of the day, you the customer, has the control to make the final decision. In any case, we believe our technician did his job properly; he provided you with heat, and recommended that you replace your furnace. There was no dishonesty involved in his actions, as you claimed. It is unfortunate that you were not happy with our service as we always strive for complete customer satisfaction. It would have been nice to speak with you first regarding your dissatisfaction prior to your writing of this review. You had this opportunity when we placed a follow up call to you but your wife never mentioned anything to us at that time. Perhaps we would have been able to come to an understanding and figured out a resolution. Feel free to call us anytime 905-564-8545 if you have any further questions, comments, or concerns.

    Reply created 26 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2014

    Furnace replacement

    Aire One Heating & Cooling has been more choice for all home HVAC repairs for 4 years now....100% Honest and reliable. Fix it right the first time and every time. Best service in Mississauga by far!!!!!
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 25 Nov 2014

    New Furnace-AC

    Beware when you purchase from this company. We decided to invest in a new furnace and air conditioning unit in 2008. We chose Aire One only because it was what turned up when we looked on line. They were great at selling and happy to install. The first year after installation, we used them for furnace maintenance. We did not like the technician who came to the house nor did we find the company particularly responsive. The following year, we decided to try another heating and cooling company who had excellent reviews. Yesterday, the technician found a leak from the exhaust vent and said it was likely due to the person who installed it not putting enough glue. He recommended replacing the exhaust vent and suggested I contact Aire One through the warranty as the furnace came with a 10 year warranty on parts and labor. I called Aire One, and was basically lectured by the guy I spoke with asking why I decided to go with another company for maintenance and that my warranty was null in void because I chose another company to maintain the furnace. I explained the problem to them and his answer was: well, they (other company) should have just glued it. What do you want me to do about it? I found this very unprofessional and called back to make a complaint only to be told that I was speaking to the owner of the company. I would never recommend this company to anyone.

    Answer from pro:

    Thank you for your on line review. You declined us to come back to perform a proper maintenance which includes the venting and a 22 points safety check and cleaning . The fact that venting did not leak for 6 years since original installations would indicate that the company that services your furnace now, may have created this issue. We got even more suspicious when you mentioned to us that the service technician wanted to charge you a lot of money to reroute your existing venting unnecessarily!!! We take a lot of prided in servicing our clients, and we would welcome the opportunity to service your equipment. Please call us if we can be of any further assistance.

    Reply created 27 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2014

    Infinity Service & Infinity AC

    Excellent experience from the sales visit right through to the install. I have nothing negative to say. The install was done fast too; they showed up and got right to it. Before I knew it my old equipment was outta there. The job was meticulously neat as well. Every cable tied, every pipe secured. These guys pay attention to the details. I have the utmost confidence in recommending them. On top of all that, I feel I got a great price.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2014

    Furnace

    PJ, from Aire One, has helped me and my family with a number of projects. My grandfather was stuck without heat and he came right away and had a furnace installed same day. My sister bought a new house and they did a fantastic job. I was doing a renovation and he was there to help. PJ is amazing. He is extremely helpful and knowledgeable about products and services. He always gives us a great deal and is backed by a very good company, I highly recommend PJ for any project you are considering.

    Answer from pro:

    Thank you very much Nadeem for your feed back. Aire one is always here to help you with any of your hvac needs. We also provide incentive on any referrals we receive. Thank you!

    Reply created 20 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2014

    Replace Furnace and Air Conditioner

    My friends recommended Carrier Furnace based on their experience in the past few years. When I contacted PJ, he responded to me very quickly, came to my house and explained different models, features and prices. He was very professional and patient, provided detailed information and answered all of my questions and concerns. My furnace and Air Conditioner were installed quickly the next day, I am satisfied with the service that Aire One provided, would like to recommend PJ to people who are looking for replacing their old furnace and air conditioner.

    Answer from pro:

    Albert thank you very much for your feed back

    Reply created 20 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2014

    Purchase furnace and AC

    I had a gentleman by the name of PJ band come to my home and represent Aire one as the sales rep and I found him to be so informative , and very honest , which was very refreshing . He took his time had respect for my concerns and had a great ability to educate me . I has the installation done and the installers were extremely professional , polite and did a great job , cleaned up after themselves and were fast and efficient . Customer service was great as well . Overall had a great experience with this company. I highly recommend it.

    Answer from pro:

    thank you for sharing your experience with us. We gladly relay your message to our team members.

    Reply created 27 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2014

    New Furnace + install

    I'd like to share a great experience I recently had in dealing with 'Aire One Heating and Air Conditioning'. First and foremost, I must commend P.J. the gentleman who came to mine and my parents house to educate us and help pick the furnace that was right for us. My parents are senior citizens, and have had trouble with salesman in the past. P.J. was thorough in his explanations, extremely polite on the phone and in our house, and very accommodating. After purchasing our furnace, we had it installed in only a couple of days. The install crew were very professional, quick, and clean. I've already referred some family members and close friends, and thought it deserving enough that I extend my referral to the homestars community. These days, good customer service is hard to come by, so I'd like to give a big thank you to Aire One.

    Answer from pro:

    Thank you so much for your feed back, we appreciate your business and are here for you for any hvac needs

    Reply created 20 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Oct 2014

    Furnace and ac

    We had a new furnace and ac recently installed by Aireone mississuaga. The sales man was very patient explained everything to us from different types of furnaces and how the gas valves work to what he believed best suited our needs. Also gave us options on central ac units to. We felt very comfortable with him his name was PJ and we decided to purchase from Aire one. We had Micheal the installer come with his helper to do the job. Micheal was outstanding, we felt he did pretty much majority of the work. at first we were hesitant, but he did a very neat clean installation for us and walked us through everything step by step. We were very impressed with the salesmans proffecianalism and the installers work. I will diffintly recommend Aire one to anyone I know. Already have neighbours asking about my new units.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jul 2014

    Furnace & Air Conditioner

    After reviewing the quality of all the pieces on the market, I can confidently say that Aire One in Mississauga offered a superior product. We had many competitors come by our house and pitch us their routine, but the units weren't comparable. Our salesperson PJ sold us a Grade A furnace and air conditioner. We were really weighing all the options and he was very helpful and patient with us. The whole team there was very responsive to any concerns and the customer service was exceptional from Day 1. My unit is running smoothly and I haven't looked back!
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