Master Drain & Water Works

Rating: 5 out of 5

Master Drain & Water Works reviews (399)

  • Review from Glenda McLachlan
    Rating: 5 out of 5
    Review left on 28 Nov 2016

    Drain Replacement Inside and out, backwater valve install, and water main replacement outside

    Vitalyi was great to work with. He was courteous, polite, professional and patient, and kept me informed throughout the project. He was accessible and offered good advice and recommendations regarding the state of my drains and water main. The work was done quickly, and efficiently inspite of the changes in scope of the project. Initially the work was to involve a section of inside drain from a collapsed clay pipe in the middle of the basement through to the property line outside including installing a backwater valve. As the work progressed, Vitalyi advised me of the decrepit state of my original 100 yr old + water main so we replaced that as well. And as a considerable part of the basement was dug up, it seemed to make sense to do the rest of the clay drain pipes, including repositioning the main drain in the basement floor. Vitaliy's crew were polite, efficient, tidy, and as clean as you can be when doing that kind of work. Their english was limited but Vitaliy seemed to keep in close contact with them, gave them direction, and provided regular oversight including daily visits to the house. Vitaliy also prepared the City of Toronto forms for the backwater valve rebate and also for replacement of the water main on city property and gave me detailed instructions on the processing of them with the City. He really was very helpful in every respect and I thought very reasonable for the work that was done. I would highly recommend them.

    Answer from pro:

    Hi Glenda thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from Customer of Master Drain & Water Works
    Rating: 5 out of 5
    Review left on 24 Nov 2016

    Drain replacement and back water valve install

    I was referred to this company from my general contractor. Communication was great. Vitaliy was easy to reach and kept us up to date on project status. He took care of the paper work and coordinating city inspections for the back water valve. They were able to get our drains replacement scheduled to start in less than 2 days and completed the job in a short time. Our basement was well clean and cleared up after work was done. We are very happy with quality of work, customer service and price. Would recommend to others.

    Answer from pro:

    Hi Dear thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from Sameer Mawji
    Rating: 5 out of 5
    Review left on 24 Nov 2016

    basement development

    Vitaly and his team were excellent. They always arrived on time, made sure the floors were covered upstairs and cleaned up the mess after themselves. Would highly recommend Vitaly and his team.

    Answer from pro:

    Hi Sameer thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2016

    Back Water Valve

    This company was referred to me by a friend. I needed to install a 'Back Water Valve'. They were prompt in returning my call; on time for their scheduled appointment. Being a female home owner the men usually speak to me in a different manner and don't have much patience on my questions, so that I can better understand the work, however this representative did and I was very pleased. A work date was booked, it would take two days. They were on time both days. They left my place tidy, almost like it wasn't touched. Gret going Master Drain& Water Works!

    Answer from pro:

    Hi Franca thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from Figen Dalton
    Rating: 5 out of 5
    Review left on 14 Nov 2016

    Basement backwater valve & replace old drainpipes

    Our 90 yr old Toronto home had old ceramic drainpipes that backed up thx to tree roots in front yard. Master drain quickly responded to our call for an estimate & started next business day handling all permit & rebate forms with the city. Job was done in 5 days, with clean up. Hardworking crew, no issues while on our property & were great with our dogs too! We were impressed with their professionalism. 10 stars! Gonna ask home insurance co. for discount now that we have the backwater valve ?

    Answer from pro:

    Hi Figen thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2016

    Drain

    These guys are fantastic. I would recommend them to anyone. Great service, well priced. Honest. They were on time and did exactly what they said they would do. Thank s alot

    Answer from pro:

    Hi Ben thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from 2havey
    Rating: 5 out of 5
    Review left on 3 Nov 2016

    Backwater Valve Installation

    Professional, Value, Clean & Tidy, Accurate, Knowledgeable! I can think of so many positive words to describe the service provided. From the first contact to the completed job. Most importantly - Thank you! Excellent Service Provided. All the details taken care of with excellent communication for me (because I don't understand plumbing beyond the basics). Thank you, thank you, thank you! If or when I need future services, I will call you.

    Answer from pro:

    Hi Dear thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2016

    Replace drain to city, interior drain and lead pipe replacement

    Vitali's team was courteous and thorough. We encountered some problems and they were solved in a professional and timely manner. In spite of difficulties, the job was done on budget and ahead of schedule. I can happily recommend this company.

    Answer from pro:

    Hi Carrie thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2016

    main water supply

    I never post on the internet, but really felt Vitaliy's work and diligence deserves recognition. He not only taught me on what the issue was, but explained to me exactly what needs to happen, the materials and labour involved. He was able to deconstruct a complex situation and help me feel welcome with my questions. After we agreed on a price and time, he delivered on time and on budget. I am very fortunate to have met Vitaliy and certainly plan on using him again for my other home needs. His work deserves more the 10 stars!

    Answer from pro:

    Hi Ivaylo thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2016

    Flooded basement

    There are three things I look for in a plumber-drain service. (Immediate) Availability, quality work and fair price. I found these three to be present in the work of Master Drain and Waterworks. Highly professional service!

    Answer from pro:

    Hi Dear thank you for spreading the good word about our work, its really helping other peoples to pick up right contractor to do their projects. Thank you

    Reply created 7 Apr 2018