Master Drain & Water Works

Rating: 5 out of 5

Master Drain & Water Works reviews (400)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2021

    Backwater valve

    We asked Master Drain and Water Works to install the backwater valve in my garden. We are happy to have received responsible, good quality services with a professional team. This is the best team for water works! Flora

    Answer from pro:

    Hi Flora, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2021

    Water line replacement

    Vitaliy and his team were very diligent. The project was completed on-time and on-budget. His work is very reliable and the problems were repaired. The team was well organized and was Vitaliy made himself available at all times.

    Answer from pro:

    Hi Dennis, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2021

    Sump pump replacement and general plumbing

    Vitaliy and his technician work very hard and long hours. The pricing is fair and good communication. We had to reschedule a few times due to plumbing emergencies he had to attend to but I would use their services again

    Answer from pro:

    Hi Mike, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from Customer of Master Drain & Water Works
    Rating: 5 out of 5
    Review left on 27 Oct 2021

    Sewer backup investigation, snaking, unclogging and sewer pipe camera investigation.

    The company came recommended. They responded to a sewer backup emergency very quickly, thoroughly and professionally. Their camera investigation identified a cracked section of the old clay sewer pipe outside of the house. This was expertly replaced with a PVC section and a cleanout pipe was installed as per more modern houses. Very good job site clean up after work was completed.

    Answer from pro:

    Hi, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from Stan A
    Rating: 5 out of 5
    Review left on 12 Oct 2021

    Back Flow Valve

    I had saved Vitaliy's number from a quote he gave me a couple of years back … I decided to do the job in order to get better coverage for my home insurance policy since more severe weather events are happening … the job was priced right and extras done AND the city gives ME, the homeowner, $1250.00 for doing it The work was completed on time … totally professionally … excellent clean up

    Answer from pro:

    Hi Stan, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from Justin Carcasole
    Rating: 5 out of 5
    Review left on 25 Jul 2021

    Excellent Service

    Vitaly and his team were to replace the old galvanized pipes from the city water main. They showed up on time and ready to go. They were done the job on time and all in the same day. They patched the hole in the ground with soil and gravel as per the agreement. Then there was a problem. The way the water runs during rain, the flow of water runs perpendicularly to where the gravel finish was. This onslaught of water caused a small hole on the gravel to open up and the stream of water began leaking into the basement. Luckily this was caught and we were able to drain/soak up the water. I contacted Vitaly immediately and within minutes he called me back. He was at the house within hours to repack the gravel and a few hours after that, his guys came by and did a concrete finish to protect the patch from the water drainage. I was honestly upset that the gravel opened up. I questioned their work and craftsmanship. However, where the hole was dug to access the pipes logically didn't seem like it would be in the path of water running/draining. It would have been extremely difficult to forsee this issue. Furthermore Vitaly's immediate and swift response was extremely telling of the work him and his team do. Overall, they did great work and they stand by their job. Will be using Master Drain and Water Works again in the future if the need arises.

    Answer from pro:

    Hi Justin, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from Customer of Master Drain & Water Works
    Rating: 5 out of 5
    Review left on 17 Jul 2021

    Main incoming water line, shutoff valve and sewer gas trap replacement

    I used this service for replacing my main incoming water line and shutoff valves. Vitale and his team were very professional, punctual and efficient. Very friendly people. Their work was also very clean. Vitale did a great job addressing my questions and concerns. Will definitely use them again and will not hesitate to recommend them to others.

    Answer from pro:

    Hi, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2021

    Clean-out repair

    The problem was that the cover of an outdoor clean-out pipe had deteriorated and fell down the drain. A technician scoped, and snaked, the drain and replaced the cover assembly. The job was completely quickly and efficiently--and at a reasonable price. Excellent work!

    Answer from pro:

    Hi Bernard, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from Brenda Hanna
    Rating: 5 out of 5
    Review left on 31 May 2021

    Help!

    I called various plumbers because my tenants had a blocked tub drain ...the kitchen water was bubbling up into the tub too, and with an infant, they needed it fixed asap. Everyone was booked ! But Vitaliy at Master Drain really understood my situation and said they would try their best to squeeze me in same day...and they did !!! The plumber came as soon as he could and took care of the problem quickly. What a relief. I am so thankful and would certainly recommend Master Drain.

    Answer from pro:

    Hi Brenda, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 May 2021

    Lead Pipe Replace

    Vitaliy and his crew did a great job replacing our lead water supply line. He went above and beyond to correct the city when they told me that there was no lead on the city side. Great work, highly recommend.

    Answer from pro:

    Hi Paul, thank you for spreading good word about our work, it's really help us to have a job and helps other people to find right contractor to do their projects. Thank you

    Reply created 24 Dec 2021
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