Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA

Rating: 5 out of 5

Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA reviews (284)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2023

    Very Impressive Work

    Rajan and his team were fabulous. Such quality in the workmanship with amazing results. Could not be happier. Respect for their surroundings with epic clean up efforts after every day. Would really recommend this team of professionals.

    Answer from pro:

    Hello, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're very happy to hear you had an excellent experience with our team and their workmanship. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 8 Aug 2023
  • Review from Roger Lee
    Rating: 5 out of 5
    Review left on 16 Jul 2023

    Railing replacement

    Excellent! Mesh and his crew was able to replace, reuse, and install our railing and banister on short notice. They were a pleasure to deal with and did an excellent job turning an old, out of code, railing to an up-to-code railing. They also recommended to re-use the handrail, which they sanded, stained, and re-installed within a quick 2 day turnaround. The new railing transformed our newly bought place and made it modern. We love it!

    Answer from pro:

    Hi Roger, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're very happy to hear you had an excellent experience with our team and their workmanship. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 20 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2023

    Removed Carpet from Staircase and Replaced with Hardwood

    Last week, Ideal Stairs replaced our carpeted stairs with hardwood stairs and we are so thrilled that we made them our first choice. Our introduction to Ideal Stairs came as a result of a project they had recently completed in our neighbourhood and had their signage posted. Our initial telephone contact was with Mesh who responded to our request for a quote in a timely manner. After providing Mesh with pictures of our stairs, we had a virtual consultation and he gave us a detailed explanation of what the process entailed. He was readily available to address any additional questions we had prior to our decision-making and confidently assured us that we would not be disappointed with any work undertaken. Once the project got started, Rajan communicated with us daily to ensure that we were pleased with the work completed and to address any concerns we had, as well as to keep us apprised of their scheduling. During one of his courtesy visits, after a discussion with Rajan, he suggested replacing the spindles for an updated look. Without hesitation, we took his professional advice which we appreciated and are so glad that we did. This has definitely added a WOW to the finished project and our oak staircase looks impressive. The team of workers worked diligently throughout the project and executed their craftsmanship with excellence. At the end of each day, before leaving, they ensured that the workspace was thoroughly cleaned up. They did an exceptional job in turning our mundane stairs (including replacing the stringers) into a masterpiece within a week. The quality of their work and attention to detail is evident throughout. Upon completion of the project, both Rajan and Mesh followed up with us to ensure our satisfaction with the finished product. Our stair project was reasonably priced and the company also absorbed some of the costs for the additional material which was required to reinforce the safety of the upper railing. We are very thankful to Rajan, Mesh and their masterful team for going above and beyond our expectations and making our experience a memorable one. Thank you gentlemen for a job well done and God bless you all!

    Answer from pro:

    Hello Cindy, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We are very excited to hear about your great experience with our team from the initial conversation with Mesh to receive a quote to Rajan's daily communication to ensure the project was running as scheduled. We understand the importance excellent service and providing regular updates, and we're glad this showed throughout the project. We hope you continue to enjoy your beautiful new stairs for many years to follow. On behalf of the Ideal Stairs team we would like to thank you for choosing us to be a part of your renovation. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 20 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2023

    New Handrail

    I will say that Ideal Stairs absolutely exceeded my expectations. I needed an extra handrail installed for a senior having difficulties going up and down the stairs. Mesh quoted me a price within a day or two of my email. He told me that it would take about 6 weeks but they delivered this in half that time. The price was much higher than other quotes but Mesh based on the reviews and my conversation with Mesh I had the confidence in Ideal Stairs. Now comes to the actual product. Absolutely amazing workmanship. The handrail looks far superior to anything I imagined getting. Its looks better than my builder handrail. The installation took a little longer than I expected as they stained the handrail at my home. I'm guessing because they needed to make sure the stain was a close match to my existing handrail. The two installers did a meticulous job ensuring the handrail was installed correctly and securely. The curve of the handrail at the bottom was done to perfection.

    Answer from pro:

    Hi Steve, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so glad you contacted us about your project as it was important to install an extra handrail in a timely manner for safety. We're also happy to hear our team was able to meet your expectations and you're amazed by the workmanship. On behalf of the team, we would like to thank you for selecting us to be part of your stair renovation project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 5 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 May 2023

    Replace outdated carpet stair way to a hardwood stair

    My stair railing have been split in the conjunction point and need to repair. After talking to Mash for his profession advice. I decided to updated my outdated carpet stair way to a more solid hardwood stair and railing with the iron picket all at once. Rajan and his team did a wonderful job for me. They are very friendly and did answer all the question I have asked. Very professional and highly recommended.

    Answer from pro:

    Hi Eric, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're very happy you're enjoying your new hardwood stairs and iron picket railing. On behalf of the team, we would like to thank you for selecting us to be part of your stair renovation project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 19 May 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2023

    Stairs and railing / hall flooring

    This is a truly professional company. In April 2023 they installed new stairs, handrail and upper hall flooring. Their attention to detail workmanship and cleanliness was beyond expectation. From administration to the installers end result everything was positive. The design they use differs from others providing a neater smoother feature. We highly recommend Ideal Stairs.

    Answer from pro:

    Hello, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so happy to hear our team's workmanship and ability to maintain the cleanliness of the workspace was beyond expectations. On behalf of the team, we would like to thank you for choosing us to be part of your stair and flooring project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 29 Apr 2023
  • Review from denis coyle
    Rating: 5 out of 5
    Review left on 10 Apr 2023

    refinished my stairs to match newly installed wood and replaced existing wooden pickets with metal.

    After using Ideal stairs I would never use anyone else. They did an exceptional job on my stairs and matched the newly installed flooring to perfection. Their tradesmen are true professionals, as is the management team too. The results exceeded my expectations, we are so happy with the results, so glad we chose this company.

    Answer from pro:

    Hi Denis, thank you for your review. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so happy to be part of your stair renovation project and very glad to hear we exceeded your expectations. We would like to thank your for the opportunity and we hope you continue to enjoy your new stairs. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 11 Apr 2023
  • Review from Naomi Doyle
    Rating: 5 out of 5
    Review left on 8 Apr 2023

    Removal and Installation of New Railings, Pickets & Posts

    Meshs knowledge of stair construction was very helpful. It was one of the main reasons that we chose ideal stairs for the job. He was extremely attentive to our requests. We had a last minute change and he was flexible and understanding. The install crew were very respectful and professional. They showed up on time and did not leave that day until the project was complete. They also did their best to minimize the inconvenience during the process. Upon completion, they cleaned the entire area, even the garage where they did all of the cutting. They left our house with no sign of a renovation being done. In conclusion, the workmanship was absolutely outstanding and we are extremely happy with the way it turned out. From the initial deposit to the completion date was approximately 2-weeks. I would absolutely used them again for future projects and highly recommend them.

    Answer from pro:

    Hello Naomi, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're very glad to hear you had a wonderful experience with Mesh and the team from start to finish, and you're extremely happy with the results. On behalf of the Ideal Stairs team we would like to thank you for choosing us to be part of your renovation project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 10 Apr 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2023

    Brand New Staircase

    Mesh & Rajan to the rescue! At the beginning of Dec, 2022, we hired a contractor begin work, to remove carpeted stairs, install hardwood treads and remove, repaint and reinstall railings & spindles. After his first day of work, he left us in a complete mess & unsafe conditions, he attended on 2 more occasions without any real progress except for excuses as to why he couldnt continue on with his work. On Jan. 18, we terminated him the contractor. That same day we contacted Mesh at Ideal Stairs. He advised us that they normally dont accept work beyond Durham Region but after hearing of our dilemma, they asked us to attend their office that same day. In spite of the distance to Port Hope, they agreed to take on our project. The next day, Rajan sent out a team to start and complete the project. Two weeks later, project completed. New treads, new risers & stringers, new spindles and painted railings. Even a last minute request to include our basement stairs was taken on without hesitation or delay. We have received rave reviews on their work by family and friends. We highly recommend Ideal Stairs!

    Answer from pro:

    Hi Deb, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We are so glad to hear your friends and family really love your new stairs and railings and we hope you continue to enjoy it as well. On behalf of the Ideal Stairs team we would like to thank you for choosing and trusting us to be your #1 stair renovation company. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 21 Mar 2023
  • Review from Hal
    Rating: 5 out of 5
    Review left on 10 Mar 2023

    Thrilled with the final outcome

    I am delighted to share my experience with Ideal Stairs. From start to finish, they demonstrated professionalism, attention to detail, and an unwavering commitment to customer satisfaction. I had a unique challenge with my existing stairs that required a skilled and creative team to tackle. I was pleased to see that the team approached the project with a positive attitude and a can-do spirit. They carefully assessed the situation and proposed a thoughtful and practical solution. Throughout the process, the team was meticulous in their work and maintained a tidy and organized workspace. They kept me informed every step of the way and were receptive to my requests for minor adjustments. They truly went above and beyond to ensure that I was happy with the results. I am thrilled with the final outcome, and I can confidently say that my stairs look better than ever before. I am impressed with the company's dedication to their craft and their commitment to customer satisfaction. I will recommended them to my friends and family. Overall, I highly recommend this company to anyone in need of quality home improvement services. They are reliable, skilled, and customer-focused, and I am confident that you will be as pleased with their work as I am. Thank you for a job well done!

    Answer from pro:

    Hello Hal, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We are very happy to hear about your wonderful experience with our team from start to finish. We understand the importance excellent service and providing regular updates, and we're glad this showed throughout the project. On behalf of the Ideal Stairs team we would like to thank you for choosing us to be a part of your renovation. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 12 Mar 2023
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