Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA

Rating: 5 out of 5

Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA reviews (286)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2023

    Brand New Staircase

    Mesh & Rajan to the rescue! At the beginning of Dec, 2022, we hired a contractor begin work, to remove carpeted stairs, install hardwood treads and remove, repaint and reinstall railings & spindles. After his first day of work, he left us in a complete mess & unsafe conditions, he attended on 2 more occasions without any real progress except for excuses as to why he couldnt continue on with his work. On Jan. 18, we terminated him the contractor. That same day we contacted Mesh at Ideal Stairs. He advised us that they normally dont accept work beyond Durham Region but after hearing of our dilemma, they asked us to attend their office that same day. In spite of the distance to Port Hope, they agreed to take on our project. The next day, Rajan sent out a team to start and complete the project. Two weeks later, project completed. New treads, new risers & stringers, new spindles and painted railings. Even a last minute request to include our basement stairs was taken on without hesitation or delay. We have received rave reviews on their work by family and friends. We highly recommend Ideal Stairs!

    Answer from pro:

    Hi Deb, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We are so glad to hear your friends and family really love your new stairs and railings and we hope you continue to enjoy it as well. On behalf of the Ideal Stairs team we would like to thank you for choosing and trusting us to be your #1 stair renovation company. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 21 Mar 2023
  • Review from Hal
    Rating: 5 out of 5
    Review left on 10 Mar 2023

    Thrilled with the final outcome

    I am delighted to share my experience with Ideal Stairs. From start to finish, they demonstrated professionalism, attention to detail, and an unwavering commitment to customer satisfaction. I had a unique challenge with my existing stairs that required a skilled and creative team to tackle. I was pleased to see that the team approached the project with a positive attitude and a can-do spirit. They carefully assessed the situation and proposed a thoughtful and practical solution. Throughout the process, the team was meticulous in their work and maintained a tidy and organized workspace. They kept me informed every step of the way and were receptive to my requests for minor adjustments. They truly went above and beyond to ensure that I was happy with the results. I am thrilled with the final outcome, and I can confidently say that my stairs look better than ever before. I am impressed with the company's dedication to their craft and their commitment to customer satisfaction. I will recommended them to my friends and family. Overall, I highly recommend this company to anyone in need of quality home improvement services. They are reliable, skilled, and customer-focused, and I am confident that you will be as pleased with their work as I am. Thank you for a job well done!

    Answer from pro:

    Hello Hal, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We are very happy to hear about your wonderful experience with our team from start to finish. We understand the importance excellent service and providing regular updates, and we're glad this showed throughout the project. On behalf of the Ideal Stairs team we would like to thank you for choosing us to be a part of your renovation. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 12 Mar 2023
  • Review from Allison Joynt
    Rating: 5 out of 5
    Review left on 11 Feb 2023

    New Railing

    Ideal Stairs was fantastic to deal with. Mesh was very helpful, friendly and responsive. The installation crew did a fantastic job on our new railing (replacing a glass railing) and were so, so tidy! I would highly recommend Ideal Stairs to anyone! Thank you!!

    Answer from pro:

    Hello Allison, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We are so happy to hear you had a fantastic experience with our team and you're enjoying your new stair railing. On behalf of Mesh and the Ideal Stairs team, we would like to thank you for giving us the opportunity to be a part of your renovation project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 13 Feb 2023
  • Review from James C
    Rating: 5 out of 5
    Review left on 11 Feb 2023

    Interior Railing Replacement

    We moved into an older home with a VERY low 2nd floor railing. Mesh and his team received our inquiry for a replacement at a modern height and walked us through the process. They were very accommodating and did an excellent job. The new railing looks great, is very secure and is much safer than before! Highly recommended.

    Answer from pro:

    Hi James, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so happy to hear you're enjoying your new railings. On behalf of Mesh and the Ideal Stairs team we would like to thank you for choosing us. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 30 Mar 2023
  • Review from Louis Cando
    Rating: 5 out of 5
    Review left on 24 Jan 2023

    Stairs Renovation

    Ideals Stairs did a wonderful job with my stairs. They were very helpful from start to finish, having helped with the design process and made on-site visits to make sure the project was going well. I also appreciated that they kept the work area tidy, cleaned up at the end of the day and were friendly. There was one issue though that I wish was handled better, which was communication during a day in which the workers arrived hours later than what I was told. I called to ask where they were and was simply told that they were on their way. They apologized and told me they would keep me updated in the future. I appreciate that they were responsive to questions/concerns I had. Overall I am very happy with the results of my project and would recommend Ideal Stairs.

    Answer from pro:

    Hi Louis, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. While we're really glad you're very happy with the results and our team maintaining the cleanliness of the work space, we recognize we fell a bit short on the communication which we will continue improving. On behalf of Ideal Stairs we would like to thank you for selecting us to a part of your renovation project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 25 Jan 2023
  • Review from Customer of Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA
    Rating: 5 out of 5
    Review left on 23 Jan 2023

    Stair renovation

    Very professional workers, good quality work, really satisfied with the work done. I fully recommend Ideal Stairs.

    Answer from pro:

    Hello, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so happy you're very satisfied with our team's quality work. On behalf of Ideal Stairs we would like to thank you for choosing us. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 25 Jan 2023
  • Review from Shane Mercer
    Rating: 5 out of 5
    Review left on 10 Dec 2022

    Great job! Stairs and floors!

    We had our stairs completely transformed from carpet to hardwood, including new treads, spindles, and railings. Alongside this transformation we had the carpet replaced on our second floor. The Ideal Stairs team did a great job. Workmanship was great, but also the entire installation process was wonderful. The crews were always on time and cleaned up after every day of work. I would highly recommend these folks for any similar project!

    Answer from pro:

    Hello Shane, really appreciate your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so happy to hear you had an overall great experience with our team from start to finish. On behalf of the Ideal Stairs team, thank you for providing us the opportunity to be a part of your stair and flooring project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 13 Dec 2022
  • Review from Linda in Toronto, Bowmanville
    Rating: 5 out of 5
    Review left on 4 Dec 2022

    Install Metal Railings

    Great job. They check often you are pleased. Workman are pleasant and keep the work area very clean.

    Answer from pro:

    Hello Linda, thank you for your review. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're very glad you had a pleasant experience with our team. On behalf of Ideal Stairs we would like to thank you for including us as a part of your renovation project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 6 Dec 2022
  • Review from Gabriella Cappelletti
    Rating: 5 out of 5
    Review left on 24 Nov 2022

    floors replacement, new railing, levelling & extending treads on staircase staircase

    They removed the original hardwood floors on the second level. Levelled stairs, extended treads and replaced railing to meet code. We have been very pleased to work with Raj & Mesh & their crew. They have been professional, on time everyday, delivered the level of quality of work we expected. They were responsive to any questions or queries we had. A great company to work with, would definitely recommend them and would use them again. Gabriella & John

    Answer from pro:

    Hello Gabriella and John, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We are extremely happy to hear we met your overall expectations and you had a great experience with our team. On behalf of Raj, Mesh and the team we would like to thank you for letting us be a part of your renovation project. We're very glad you now have railings that are up to code. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 25 Nov 2022
  • Review from Customer of Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA
    Rating: 5 out of 5
    Review left on 24 Oct 2022

    Front Hall Staircase

    I was very satisfied with the team at Ideal Stairs. They worked hard to match our floor color and delivered on the installation on time and with care. I would recommend them for your staircase renovation.

    Answer from pro:

    Hello, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're happy to hear you had a very great experience with our team and we met your expectations and marched the colour of your flooring. On behalf of the Ideal Stairs team we thank you for choosing us to be part of your stair renovation project. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.

    Reply created 25 Oct 2022
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