24/7 Electric

Rating: 5 out of 5

24/7 Electric reviews (278)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2014

    Fixture install and hot tub electrical

    I was very pleased with 24/7's work and approach. They installed some exterior fixtures. While usually simple these required some extensions that complicated it for me. Fortunately, because they don't squeeze their appointments too closely together, they were also able to complete some additional work around our hot tub without an additional visit. I liked the quick fixed price quotes. They stand behind their work to ensure that the job is completed to satisfaction and by having a five year warranty. Both Gavin and Shane were friendly, communicative and professional. They left me with the confidence that the work was both correct and complete. I will definitely call them again when I need more electrical work.

    Answer from pro:

    Thank-you Tom for a great review. Every customer is important and we know your time is valuable, so when we are with you we are focused on you and your needs. Our guarantees are the same as our hand shake we stand behind them both 100%! Enjoy your lights.

    Reply created 3 Nov 2014
  • Review from Karen Tong
    Rating: 1 out of 5
    Review left on 26 Oct 2014

    Electrical reroute

    We contracted this company to reroute an electrical line behind finished drywall for us. While the electrical work itself seems serviceable everything else associated with the work is a total disaster. The cuts through the drywall to access the electrical line are large and irregular and the accompanying mess is astronomical. We had the work done on Oct 21st and are still trying to clean up 5 days later. Despite what seemed an initial effort to cover the work area, drywall dust is everywhere and the electrician's minimalist effort to clean up only spread the mess farther. On top of that, the electrician placed his tools on top of our brand new dining room table and dented it. Needless to say we are less than impressed and strongly urge consumers to choose another company. Update: The owner of the company contacted us directly to address the issues. We were pleasantly surprised, given our experience with his electrician, about his attention to professionalism and customer service. While our initial experience was suboptimal, we have now resolved the issue to our satisfaction.

    Answer from pro:

    Thank-you Karen for your feedback, if nothing else we can learn from the experience. We are glad that we could resolve the issues and leave you satisfied. We stand by our 100% satisfaction guarantee and this was an example of why. Good luck with your remaining renovations and your new window.

    Reply created 28 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2014

    Wiring trouble

    We had power go out in parts of two rooms. The breaker was OK, and I checked the wiring at the outlets myself, but could not find the problem. 7/24 were fully booked, but put me on the standby list and were able to come the next day. We weren't home but gave them keys and authority to enter by themselves. The problem turned out to be more deceptive than we or they thought... The crew and owner were excellent communicators, telling me what they were and were not finding and giving suggestions and asking for permission to proceed. In the end it was more work than anyone imagined, yet they stood by their initial quote... found the problem and fixed it. Probably the best customer service I've ever experienced. Thank you!

    Answer from pro:

    Thank-you for the great review Peter. We are happy that we could find the buried junction box and fix the problems you were having. We hope everything else was sorted out for you and the contractor was able to make those repairs.

    Reply created 28 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2014

    LIGHT SWITCH

    A small seemingly insignificant task, coordinate light switches in kitchen. To 24/7 our job was important, they came quick, friendly, ethical, did more than we asked. give them an 11 out of 10. We highly recommend this company.

    Answer from pro:

    Thank-you Stephanie for the 11. We really appreciate our customers not matter how big....or small the job is!

    Reply created 23 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2014

    Changed Electrical Panel

    I have just purchased a house build in 1972 still with original electrical panel.(that was completely full) I called 3 contractors total. One did not return my call, One did not show up for the pre arranged quote meeting. But 24/7 were extremely prompt came and checked out the job, sent me a quote in less than 24 hours. Showed up at time arrange for work to begin, was told it would take about 6 hours, so I just left for that time. came back with the job almost complete and when it was little to no mess was left behind. I was very impressed with the quality of the work, promptness.

    Answer from pro:

    We always appreciate when customers take the time to let us know how our technicians are doing. Thank-you Jason, we will be sure to pass this on to Dale

    Reply created 21 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Oct 2014

    Electrial Repairs to Garage

    Davin was on time, friendly, and very knowledgeable. Not only did he quickly fix our power to the garage, he also took the time to perform some preventative maintenance while he was working. I would highly recommend both Davin and 24/7 Electric.

    Answer from pro:

    Thank-you Mairin for letting us know how Davin is doing. We will be sure to let him know.

    Reply created 17 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2014

    Re-wire finished basement

    We had several major issues with how a previous electrician wired our finished basement and, as a result, we were unable to use our light switches correctly. Before commencing any work, Davin identified our problems and then outlined our options and cost. The solution required some major challenges to prevent damaging our finished basement but Davin was able to do so. This was not an easy task but Davin met the challenge. Davin was personable, helpful, patient and a first rate professional. He has earned my strongest endorsement.

    Answer from pro:

    What a great review Skip, thankyou for taking the time to share your experience. We will be sure to pass this on to Davin.

    Reply created 9 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2014

    Electrical issues

    Had 2 light fixtures, 2 outlets, and a bathroom fan that all stopped working at the same time one day and it wasn't the breakers. It took over a week to get an appointment unfortunately but when the day came Davin was early which I appreciated. He was very efficient, clean, friendly, professional, and got the job fixed in a lot less time then I thought it would take. Thank you so much and I'll definately recommend Davin and 24/7 to others.

    Answer from pro:

    Thankyou for your review Teena, we appreciate your feedback. We are are happy that our techs delivered you the great service you expect of us. We apologize for not getting to you sooner, in order to provide this great service we do not overbook our techs. We are in the process of hiring more to minimize this wait time.

    Reply created 9 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2014

    Electrical Outlets and Light Switches

    The service was on time, thorough, and informative. In a word: Excellent. Charges were up front, honest. I would definitely call Dale again. They were way better than Great Dane.

    Answer from pro:

    Thankyou for the review Hoan. Short and to the point. We are pleased that Dale was able to provide the service 24/7 Electric prides themselves on.

    Reply created 1 Oct 2014
  • Review from John
    Rating: 0 out of 5
    Review left on 27 Sep 2014

    Electric Switch Problem

    I feel that this person came out put his tools on my carpet and called me regarding the problem and basically forced me to an expensive decision, which I did not appreciate. Today, I phoned an electrician off Kijiji and had him come over. He was great! He fixed it for 1/2 your quote and even bought my son a ballon when he learned it was my sons birthday. I was floored. He was kind and courteous which your company wasn’t and I will not hesitate to recommend him.

    Answer from pro:

    John we are sorry that we were not able to live up to the 24/7 Electric reputation. Thankyou for sharing your experience with us so that we can better our processes. As we did not live up to our 100% Satisfaction Guarantee, we were happy to refund your money.

    Reply created 1 Oct 2014
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